Shared Services Report: Facilities Management: Industry Report

Shared Services Report: Facilities Management

Product Type: Market Research Report
Published by: American Productivity & Quality Center
Published: January 2004
Product Code: R166-47

Description

Over the past decade, APQC has identified through its research that organizations are increasingly moving to shared services as a business operating model for highly transactional processes. More recently, there is a trend to adopt shared service methodologies for expanded areas. This is one of four reports that detail findings from APQC's consortium benchmarking study Explore Best Practices in Shared Services. Along with case studies, each of the four tracks details metrics that provide a benchmark for median and top performers in shared services to achieve top-quartile status.

The facilities managment report focuses on three primary processes: property managment, property design and construction, and property acquisition and disposal.

The case studies and metric report are available on CD-ROM only. The metrics report for facilities management is 67 pages; in-depth case studies are listed below.

Table of Contents

Background
Participants
Property Management

Definitions
Cited Success Factors
Data Table
Charts

Property Acquisition and Disposal

Definitions
Cited Success Factors
Data Table
Charts

Property Design and Construction

Definitions
Cited Success Factors
Data Table
Charts

Case Studies

CenterPoint Energy
GlaxoSmithKline plc
NorthWestern Corporation
TXU

Ordering and More Information

Price and Delivery Options

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