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Small and Medium Sized Business for Long Distance Telephone ServicesProduct Type: Market Research ReportPublished by: Primary Research Group Published: November 2000 Product Code: R180-77 Description The long distance market has been forced open and Baby Bells and resellers have gradually wrestled away segments of this turbulent market from the major players. This report helps marketers of long distance telephone services to pinpoint the average cost per minute paid by companies in different industries and select those that might be most susceptible to changing suppliers. It also helps suppliers to define those industries and type of companies that may need special service provisions to keep them on board with the same supplier.The report presents data on the percentage of companies that have changed long distance suppliers in the past year, and breaks out long distance spending-per-minute and overall total spending per month by criteria such as company size, industry, geographic region, number of phone lines, extent of internet usage and other criteria. Table of Contents SUMMARY OF MAJOR FINDINGS INTEREST IN VOIP Average Monthly Spending for Long Distance Services PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR, BY REGION PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR-MIDWEST PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR- NORTHEAST/MID- ATLANTIC PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR- WEST PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR, BY COMPANY SIZE PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR- COMPANIES WITH 1 to 5 EMPLOYEES PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR- COMPANIES WITH 6 to 19 EMPLOYEES PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR- COMPANIES WITH 20 to 49 EMPLOYEES PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR- COMPANIES WITH 50 to 149 EMPLOYEES PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR- COMPANIES WITH 150 to 399 EMPLOYEES PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR- COMPANIES WITH 400- 3000 EMPLOYEES PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR, BY INDUSTRY TYPE PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR- Companies in light manufacturing PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR- Companies in the sample in heavy manufacturing, mining & construction PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR- Companies in the sample in utility industries PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR- Companies in retail & consumer oriented services PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR- Companies in finance, insurance & real estate PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR- Companies in wholesale PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR- Companies in business services PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR- Companies in professional business services PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR, BY TOTAL NUMBER OF COMMUNICATION LINES PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR- COMPANIES That maintain a total of 1 to 2 communication lines PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR- COMPANIES That maintain a total of 3 to 4 communication lines PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR- COMPANIES That maintain a total of 5 to 6 communication lines PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR- COMPANIES That maintain a total of 7 to 10 communication lines PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR- COMPANIES That maintain a total of 11 to 20 communication lines PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR- COMPANIES That maintain a total of 21 to 40 communication lines PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR- COMPANIES That maintain a total of 41 to 90 communication lines PERCENTAGE OF COMPANIES THAT CHANGED THEIR LONG DISTANCE SUPPLIER IN THE PAST YEAR- COMPANIES That maintain a total of 91 or more communication lines AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE, BY REGION AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - MIDWEST AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - SOUTH AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - NORTHEAST/MID-ATLANTIC AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - WEST AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE, BY COMPANY SIZE AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - COMPANIES WITH 1 to 5 EMPLOYEES AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - COMPANIES WITH 6 to 19 EMPLOYEES AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - COMPANIES WITH 20 to 49 EMPLOYEES AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - COMPANIES WITH 50 to 149 EMPLOYEES AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - COMPANIES WITH 150 to 399 EMPLOYEES AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - COMPANIES WITH 400 to 3000 EMPLOYEES AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE, BY INDUSTRY AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - Companies in light manufacturing AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - Companies in the sample in heavy manufacturing, mining & construction AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - Companies in the sample in utility industries AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - Companies in retails & consumer oriented services AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - Companies in finance, insurance & real estate AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - Companies in wholesale AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - Companies in business services AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - Companies in professional business services AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE, BY TOTAL NUMBER OF COMMUNICATION LINES AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - COMPANIES That maintain a total of 1 to 2 communication lines AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - COMPANIES That maintain a total of 3 to 4 communication lines AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - COMPANIES That maintain a total of 5 to 6 communication lines AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - COMPANIES That maintain a total of 7 to 10 communication lines AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - COMPANIES That maintain a total of 11 to 20 communication lines AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - COMPANIES That maintain a total of 21 to 40 communication lines AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - COMPANIES That maintain a total of 41 to 90 communication lines AVERAGE PER MINUTE COST FOR DOMESTIC LONG DISTANCE - COMPANIES That maintain a total of 91 or more communication lines AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES, BY REGION AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES - MIDWEST AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES -SOUTH AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES -NORTHEAST/MID-ATLANTIC AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES - WEST AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES, BY COMPANY SIZE AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES -COMPANIES WITH 1 to 5 EMPLOYEES AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES -COMPANIES WITH 6 to 19 EMPLOYEES AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES -COMPANIES WITH 20 to 49 EMPLOYEES AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES - COMPANIES WITH 50 to 149 EMPLOYEES AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES - COMPANIES WITH 150 to 399 EMPLOYEES AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES - COMPANIES WITH 400 to 3000 EMPLOYEES AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES, BY INDUSTRY AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES - Companies in light manufacturing Companies in heavy manfuacturing or mining paid a shade less than the national business norm, while companies in light manfuacturing AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES - Companies in the sample in heavy manufacturing, mining & construction AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES -Companies in the sample in utility industries AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES -Companies in retails & consumer oriented services AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES -Companies in finance, insurance & real estate AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES -Companies in wholesale AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES -Companies in business services AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES - Companies in professional business services AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES, BY TOTAL NUMBER OF COMMUNICATION LINES AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES - COMPANIES That maintain a total of 1 to 2 communication lines AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES - COMPANIES That maintain a total of 3 to 4 communication lines AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES - COMPANIES That maintain a total of 5 to 6 communication lines AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES - COMPANIES That maintain a total of 7 to 10 communication lines AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES - COMPANIES That maintain a total of 11 to 20 communication lines AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES - COMPANIES That maintain a total of 21 to 40 communication lines AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES - COMPANIES That maintain a total of 41 to 90 communication lines AVERAGE MONTHLY SPENDING FOR LONG DISTANCE TELEPHONE SERVICES - COMPANIES That maintain a total of 91 or more communication lines PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES, BY REGION PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES-MIDWEST PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES-SOUTH PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES- NORTHEAST/MID-ATLANTIC PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES- WEST PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES, BY COMPANY SIZE PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES- COMPANIES WITH 1 to 5 EMPLOYEES PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG00 DISTANCE SERVICES- COMPANIES WITH 6 to 19 EMPLOYEES PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES- COMPANIES WITH 20 to 49 EMPLOYEES PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES- COMPANIES WITH 50 to 149 EMPLOYEES PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES- COMPANIES WITH 150 to 399 EMPLOYEES PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES- COMPANIES WITH 400-3000 EMPLOYEES PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES, BY INDUSTRY TYPE PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES- Companies in light manufacturing PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES- Companies in the sample in heavy manufacturing, mining & construction PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES- Companies in the sample in utility industries PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES- Companies in retail & consumer oriented services PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES- Companies in finance, insurance & real estate PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES- Companies in wholesale PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES- Companies in business services PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES- Companies in professional business services PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES, BY TOTAL NUMBER OF COMMUNICATION LINES PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES- COMPANIES That maintain a total of 1 to 2 communication lines PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES- COMPANIES That maintain a total of 3 to 4 communication lines PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES- COMPANIES That maintain a total of 5 to 6 communication lines PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES- COMPANIES That maintain a total of 7 to 10 communication lines PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES- COMPANIES That maintain a total of 11 to 20 communication lines PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES- COMPANIES That maintain a total of 21 to 40 communication lines PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES- COMPANIES That maintain a total of 41 to 90 communication lines PERCENTAGE OF COMPANIES THAT HAVE USED VOIP FOR LONG DISTANCE SERVICES- COMPANIES That maintain a total of 91 or more communication lines PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS, BY REGION PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS-MIDWEST PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS-SOUTH PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS- NORTHEAST/MID-ATLANTIC PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS- WEST PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS, BY COMPANY SIZE PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS- COMPANIES WITH 1 to 5 EMPLOYEES PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS- COMPANIES WITH 6 to 19 EMPLOYEES PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS- COMPANIES WITH 20 to 49 EMPLOYEES PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS- COMPANIES WITH 50 to 149 EMPLOYEES PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS- COMPANIES WITH 150 to 399 EMPLOYEES PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS- COMPANIES WITH 400-3000 EMPLOYEES PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS, BY INDUSTRY TYPE ,PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS- Companies in light manufacturing PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS- Companies in the sample in heavy manufacturing, mining & construction PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS- Companies in the sample in utility industries PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS- Companies in retail & consumer oriented services PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS- Companies in finance, insurance & real estate PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS- Companies in wholesale PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS- Companies in business services PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS- Companies in professional business services PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS, BY TOTAL NUMBER OF COMMUNICATION LINES PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS- COMPANIES That maintain a total of 1 to 2 communication lines PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS- COMPANIES That maintain a total of 3 to 4 communication lines PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS- COMPANIES That maintain a total of 5 to 6 communication lines PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS- COMPANIES That maintain a total of 7 to 10 communication lines PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS- COMPANIES That maintain a total of 11 to 20 communication lines PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS- COMPANIES That maintain a total of 21 to 40 communication lines PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS- COMPANIES That maintain a total of 41 to 90 communication lines PLANS TO PROBABLY USE VOIP WITHIN THE NEXT TWO YEARS- COMPANIES That maintain a total of 91 or more communication lines |
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