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Offshore Outsourcing

Product Type: Market Research Report
Published by: eMarketer
Published: August 2004
Product Code: R203-331
Description

Chief Executive Officers, Business Process Managers and Companies Currently Conducting or Considering Offshoring

The Offshore Business Process Outsourcing spotlight report surveys the literally expanding world of offshore business process outsourcing (BPO).

Of course, outsourcing is nothing new. "It's the classic 'make vs. buy' question," says Morris Cohen of the Wharton School. What has changed is that more companies are engaged in more outsourcing than beforeÑand they are doing it in novel ways.

BPO is a special class of outsourcing that deals with business functions that are more central to the client's business than those that are traditionally outsourced. It includes strategic processes that haveÑup to nowÑbeen kept in-house. In the future, companies will be looking ever further to capture global advantage, BPO may even extend out to encompass RandD, which means tapping into talent pools from Mexico and Eastern Europe to China and India.

Questions Addressed by the Report:

  • Why outsource in the first place?
  • What business processes should be outsourced offshore?
  • How do companies choose a country and a vendor for outsourcing?
  • What are the best practices for managing an offshore relationship?
  • What are the trends in offshore outsourcing?
  • And many more...

    eMarketer ReportsÑOn-Target and Up-to-Date

    Drawing on aggregated data from leading marketing research, investment banking and technology research firms, in combination with eMarketer's proprietary projections and analysis, the Offshore Business Processing Outsourcing spotlight report gives you the intelligence you need to thrive in an expanding, borderless world.

    Table of Contents

    A. Background

    B. Offshore Outsourcing Drivers

    C. BPO Market Size and Opportunities

    D. Economics of Offshore Outsourcing

    E. Deciding What to Outsource

    F. Outsource Ownership Models

    G. Deciding Where to Outsource

    H. Criteria for Choosing an Offshore Country and
    Vendor

    I. Governance of the Outsourcing Lifecycle

    J. Implications for Managers

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