Global Telecommunications Services

Analysis of the leading global services operators' offering (bandwidth, telephony,VoIP, Internet, IP/ATM/FR VPN, private Intranet, hosting, security, applications, call centres...)

Operator profiles (AT&T, BT, Cable&Wireless Global, Colt, Equant, Infonet, KPNQwest, Worldcom …)

• offer content;
• development strategies;
• partnerships;
• financial results

Operators' comparative positioning:

• network;
• geographical coverage;
• access and local loop;
• SLA;
• billing;
• related service provision;
• outsourcing,

• 1.1. General market
  
• 1.2. Players positioning.

2. Description of services

• 3. Features of Global Telecommunications Services
  
• 3.1. Backbone Infras
  
• 3.2. Geographical Coverage of Services
  
• 3.3. Quality of Servicing and Reliability of Services
  
• 3.4. Supervision of Services
  
• 3.5. Customer care
  
• 3.6. Tariffing
  
• 3.7. Billing Services
  
• 3.8. One-Stop Shopping

4. Results of the survey of large corporations

• 4.1. Selection criteria for global services operators
  
• 4.2. Positioning of global services operators

5. Monographs

• 5.1. AT&T
  
• 5.2. British Telecom/Ignite
  
• 5.3. Cable & Wireless
  
• 5.4. Colt
  
• 5.5. Deutsche Telekom AG/T-Systems
  
• 5.6. Equant
  
• 5.7. Infonet
  
• 5.8. NTT Communi
  
• 5.9. Teleglobe
  
• 5.10. WorldCom
  
• 5.11. Global Crossing
  
• 5.12. Level(3)
  
• 5.13. KPN Qwest
  
• Table of illustrations