Product Type: Market Research Report
Published by: InfoCom GmbH
Published: January 2005
Product Code: R254-74Description The aim of this article is to briefly describe the off-shoring trends in the call-centre industry. First we take a closer look at three call-centre markets in Europe, namely Germany, France and the United Kingdom and describe their situation and perspectives. Then we examine three developing call-centre markets in Asia, since it is one of the most attractive destinations for IT and call-centre off-shoring at the moment.Table of Contents
- 1. Introduction
- 2. Call-centre markets in Europe
- 3. Germany
- 4. The UK
- 5. France
- 6. Off-shoring: call-centre markets in Asia
- 7. China
- 8. The Philippines
- 9. Conclusion
- Tab. 1: Key facts and figures about the examined call-centre markets in 2004
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