Knowledge Management

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I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

Study Reliability And Reporting Limitations

Disclaimers

Data Interpretation & Reporting Level

Quantitative Techniques & Analytics

Product Definitions And Scope of Study

Knowledge Management

Knowledge Management Software

Knowledge Management Services

II. EXECUTIVE SUMMARY

1. Market Dynamics

Snapshots

Securing a Competitive Edge with Knowledge Management

Current and Future Analysis

Analysis by Geographic Region

Analysis by Product Segment

2. Market Trends

Converging Technologies Pave Way for Consolidation

Need for Network-Based Environment Drives KM Software Market

Demand for Collaboration Software on the Rise

Expertise Location: Growth Prospects for KM

KM and E-Learning Move Towards Convergence

Factors Restraining Convergence

Future of Knowledge Management Programs

Knowledge-Based CRM Holds Immense Growth Potential

Federal & Non-Profit Enterprises Enhance KM Investments

Knowledge Workers Drive Implementation of KM Programs

Knowledge Management Enables High-Performance Workplace

Trends in Worldwide Knowledge Management Market

3. Issues Influencing Knowledge Management Market

Technological & Human Capabilities Critical for Effective Knowledge Management

Human Resource - A Critical Constituent of KM Initiatives

Technology - A Fundamental Requirement for Knowledge Management Systems

Search and Retrieval - Critical to Business Productivity

Retaining Knowledge - A Universal Challenge

Intellectual Property Protection - A Key Concern

E-Learning: Benefiting from Knowledge Management

Knowledge Management & ROI

KM & E-Commerce: Improving Enterprise Efficiency

KM Brings Forth Privacy Concerns

Competitive Intelligence Hinders Knowledge Sharing

KM Technologies Prove Beneficial in Natural Disasters

Significance of Personal Knowledge Management in Enterprises

Blogs - A New Knowledge Management Tool

Benefits of Enterprise Weblogs

4. Product Overview

Data-Information-Knowledge Continuum

Data

Information

Knowledge

Converting Data into Knowledge

Constituents of Knowledge or Intellectual-Based Assets

Types of Knowledge

Explicit & Implicit Knowledge

Historical Perspective of Knowledge Management

Knowledge Management - A Conceptual Definition

Knowledge & Information Management

Data Mining - Critical for Knowledge Management

Knowledge Management is a Continuous Process

Activities Involved in a Knowledge Management Process

Information Collection Process

Organization Process

Refinement Process

Distribution

Stages of Knowledge Management

Knowledge Generation

Knowledge Codification

Knowledge Transfer

Knowledge Management Models

Knowledge creation model - Demerest

Nonaka and Takeuchi’s KM Model

Hedlund and Nonaka KM Model

Boisot Model

Intellectual Capital Model

Socially Constructed Models of KM

5. Knowledge Management & Corporate Sector

Why Knowledge Management?

Significance of KM In Business Sector

Need for KM as a Systematic Corporate Strategy

Extent of Knowledge Management Utilization

Goals of Knowledge Management Systems

Essential Components of Knowledge Management

Enablers for Knowledge Management

Information Professionals - Facilitators of Knowledge Management Programs

Technology & Knowledge Management

KM-Supporting Technologies

Common Software Platforms for Implementing KM Programs

Basis for Organizational Knowledge Management

Knowledge-Based Strategies

Pre-Implementation Stage

Implementation Stage

Reinvigoration Stage

Inculcation Stage

Holistic Stage

Role of Knowledge Networks in KM Programs

Factors Driving Knowledge Management Implementation

Benefits of Knowledge Management Programs

Arguments Against Knowledge Management

Challenges Faced in the Implementation of Knowledge Management Programs

Failure of Knowledge Management Systems

6. Product Segments

Overview

Knowledge Management Software

Trends in Knowledge Management Software Market

Knowledge Management Services

Document Management Market on a High

Enterprise Portals: Definition

Key Functions of Enterprise Portals

Enterprise Portals Market: On the Rise

Enterprise Content Management

Evolution of Enterprise Content Management

Features of Enterprise Content Management (ECM) Solution

File and Document Management

Web Services

Business Process Automation (BPM)

Records Management

Content Management Software Market

Collaboration Tools

Trends in Content Management Market

Regulatory Environment

Security Threat from Hackers

Increased Demand for Electronic Payments

7. Knowledge Management Initiatives in Select Industries

Pharmaceutical Industry

Oil and Gas Companies

Stringent Regulatory Measures Necessitate Effective Data Management

Move Towards Adoption of Advanced Technologies

Call Centers

Common Challenges Faced in Call Centers

Advantages of Implementing Knowledge Management in Call Centers

Manufacturing Sector

Retaining Employee Knowledge - A Critical Challenge

New Strategies to Counter Knowledge Loss

Wireless Enterprises

Higher Education

8. Product Launches

InQuira Unveils its New Knowledge Management Product

Sharp Rolls Out Advanced Document Management System

Telstra Launches New Web Contact Centre Collaboration Tool

Level 5 Partners Releases Virtual Program Management Version 2.5 Project Management Portal

iWare Division, CanWeb Internet Services Ltd. Unveils Knowledge Management Solution

LogicaCMG Develops Content Management System for Singtel Optus

Ektron Launches its First Document Management System

Unbound Medicine Unveils MerckMedicus Online Medical Information Portal

Rubenstein Launches Upgraded Version of RubyContent Web Content Management Solution

BEA to Launch Three New AquaLogic User Interaction Products

Recommind Rolls Out Upgraded MindServer Legal 4.0

Vignette Introduces Enhanced Vignette Collaboration Release 7.0

Akira Technologies Introduces New Web-Based Publishing and Content Management Tool

Hummingbird Upgrades Baker & McKenzie’s Record Management System

Xenysys Rolls Out New Xenware Enterprise Content Management Software

FrontRange Upgrades ITSM Suite with Integrated Knowledge Management and Inventory Management Modules

Kyocera Mita America Unveils Improved KYOcapture 2.01 Document Capture Workflow Solution

PaperThin Adds Additional Features to CommonSpot™ Content Server Version 4.6

KANA Adds New Features to its Email Response Management Application

Interwoven Unveils New Interwoven Records Manager 5.0 System for Integrated Records Management

KANA Software Rolls Out SRM Express Suite & KANA IQ ECS

Oracle Launches New PIM Data Hub Software

Fused Solutions Unveils New KnowPlex 5.0 Solution

Techniques.org Launches knowledgeWorks LMS 1.3

e-Glue Software Technologies Introduces New Guideline™ 5.4 Version

Framework Releases Desktop and Web-Based Versions of Structure Software

Data Systems & Solutions Unveils KMS.Net Knowledge Management System Software

Saba Launches Saba Content Management Solution for Enterprises

Interwoven Launches its New Marketing Content Management Application

9. Recent Industry Activity

Knova Receives Patent for its Innovative Search and Knowledge Management Technology

CYIOS Bags US$1.1 Million Contract to Build KMS for GOMO

Landata & BROWNtech Integrate e-Recording and DMS Systems

Automated Workflow & Silicon Plains Merge Operations

Kovair Software Merges Operations with SpeeDEV

BEA Systems to Integrate AquaLogic and WebLogic Product Lines

PlanView Enterprise Achieves EMC "Designed for Documentum" Accreditation

DataLabs Acquires Broadpeak

Genpact Deploys ATG Knowledge Software in its Call Centers

LogicaCMG, Adamind & Optus Bag Contract to Deploy Content Management Solution

Mobilesian Signs Agreement to Distribute Benefon Products in the Netherlands

Visioneer’s Scanners Receive Certification from aXs Info’s Document Management Solutions

UniPress Delivers FootPrints Hosting Service to Perini

SchemaLogic in Partnership with WAND for Delivering Taxonomy Solution

Objective Corporation Delivers Enterprise Content Management Solution to CCMAU

KPS and RightAnswers Offer Integrated Knowledge Management Solution to Axios

Interwoven Provides ECM Solutions for UNITE’s Online Accommodation Management System

SiteScape Forms Partnership with Mercuri for Providing Collaboration Tools

Hyland Delivers OnBase ECM Solutions to KeyBank

RBI to Establish Enterprise Knowledge Management System

Non-Profit Consortium Awards KCS Verification to Taslima KnowledgeBase 5.0

BMC Software Acquires KMXperts to Strengthen its Business Service Management Products

IBM Sets Up New Services Innovation and Research Center in Bangalore

Northrop Grumman Installs Global Trials Management™ Software System

KMS Licenses & Integrates CIC’s SignatureOne™ Platform into XpressHR Application

Peregrine’s Get-Answers 4.2 Knowledge Management Solution Achieves KCS Verification

Talisma Takes Over KnowledgeBase.net

ServiceWare and Kanisa Merge to Form Knova Software

Autonomy Offers IDOL Solution to White & Case

UGS Deploys NX and Teamcenter Solutions Across IHI’s DDH Program

Workflow Management Acquires Relizon to Offer Combined Document Management Solutions

10. Focus on Select Key Players

Knowledge Management Software

Art Technology Group, Inc. (US)

Autonomy Corporation plc (US)

EMC Documentum (US)

Fast Search & Transfer (US)

FileNet Corporation (US)

Hummingbird Ltd. (Canada)

IBM Global Services (US)

Interwoven, Inc. (US)

Inxight Software, Inc. (US)

Knova Software, Inc. (US)

Open Text Corporation (Canada)

RedDot Solutions (US)

Stellent, Inc. (US)

Knowledge Management Services

Atos Origin (France)

BearingPoint (US)

Cap Gemini Ernst & Young (France)

Computer Sciences Corporation (US)

Electronic Data Systems Corporation (US)

Vignette Corporation (US)

11. Global Market Perspective

Table 1: World Recent Past, Current & Future Analysis for Knowledge Management by Geographic Region - US, Europe, Asia- Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart)

Table 2: World 9-Year Perspective for Knowledge Management by Geographic Region - Percentage Breakdown of Annual Revenues for the US, Europe, Asia-Pacific, and Rest of World Markets for Years 2002, 2006 & 2010 (includes corresponding Graph/Chart)

Analysis by Segment

Table 3: World Recent Past, Current & Future Analysis for Knowledge Management Software by Geographic Region - US, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart)

Table 4: World 9-Year Perspective for Knowledge Management Software by Geographic Region - Percentage Breakdown of Annual Revenues for the US, Europe, Asia-Pacific, and Rest of World Markets for Years 2002, 2006 & 2010 (includes corresponding Graph/Chart)

Table 5: World Recent Past, Current & Future Analysis for Knowledge Management Services by Geographic Region - US, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart)

Table 6: World 9-Year Perspective for Knowledge Management Services by Geographic Region - Percentage Breakdown of Annual Revenues for the US, Europe, Asia-Pacific, and Rest of World Markets for Years 2002, 2006 & 2010 (includes corresponding Graph/Chart)

III. MARKET

1. The United States

A.Market Analysis

Overview

Current and Future Analysis

Analysis by Product Segment

KM in the US Government & Federal Sectors

Challenges Facing Government Sector

Information Management, Sharing & Access

Security Concerns

Aging IT Workforce

Market Drivers

Market Restraints

Knowledge Management Initiatives in Federal & Government Agencies

Role of Blogs in Knowledge Management

Benefits of Enterprise Weblogs

Focus on Select Players

Art Technology Group, Inc.

Autonomy Corporation plc

Avanade

BearingPoint

Computer Sciences Corporation

Electronic Data Systems Corporation

EMC Documentum

Fast Search & Transfer

FileNet Corporation

IBM Global Services

Interwoven, Inc.

Inxight Software, Inc.

Knova Software, Inc.

PaperThin, Inc.

RedDot Solutions

SiteScape, Inc.

Stellent, Inc.

TheBrain Technologies Corp.

TOWER Software

Vignette Corporation

ZyLAB North America LLC

Product Launches

Strategic Corporate Developments

B.Market Analytics

Table 7: US Recent Past, Current & Future Analysis for Knowledge Management by Product Segment - KM Software and KM Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart)

Table 8: US 9-Year Perspective for Knowledge Management by Product Segment - Percentage Breakdown of Annual Revenues for KM Software and KM Services Markets for 2002, 2006 & 2010

2. Europe

A.Market Analysis

Overview

Current and Future Analysis

Analysis by Product Segment

Factors Driving Implementation of KM in Europe

Focus on Select Players

Atos Origin (France)

Cap Gemini Ernst & Young (France)

Strategic Corporate Developments

B.Market Analytics

Table 9: European Recent Past, Current & Future Analysis for Knowledge Management by Product Segment - KM Software and KM Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart)

Table 10: European 9-Year Perspective for Knowledge Management by Product Segment - Percentage Breakdown of Annual Revenues for KM Software and KM Services Markets for 2002, 2006 & 2010

3. Asia-Pacific

A.Market Analysis

Overview

Current and Future Analysis

Analysis by Product Segment

Knowledge Management Gains Momentum in Asia

Status of KM in Various Nations

Intellectual Capital Management Capabilities in Asian Companies - On Par with Western Enterprises

Innovation - Key Aspect of Asian Companies

Enterprise Portals Market in Asia-Pacific

Select Regional Markets - An Overview

India

Common Tools Used in KM Initiatives

Manufacturing Companies: On Road to KM Implementation

Maturing Conditions for Document Management Systems Market

Document Management and Workflow Software and Services Market

Government Institutions & Departments

Banking, Financial Services, and Insurance (BFSI)

IT Sector

Manufacturing Sector

Telecom

Enterprise Portal, Collaborative Tools, and Content Management Software and Services Market

Manufacturing

Banking, Financial Services, and Insurance Segment

Government Institutions

Telecom

Other Verticals

Pure-Play Knowledge Management Application Software and Services Market

Benefits from KM Solutions

KM Implementation Trends in Indian Enterprises

Focus on Select Indian Players

Fortune Informatics Limited

Newgen Software Technologies Limited

STEX Software & Technologies

Wipro Technologies

Xerox India Limited

China

Enterprise Portals in China

New Zealand

Government Policies Foster Knowledge Management

Emphasis on Infrastructure

Adoption of New Technologies

Major Programs Initiated by New Zealand Government

South Korea

Product Launches

Strategic Corporate Developments

B.Market Analytics

Table 11: Asia-Pacific Recent Past, Current & Future Analysis for Knowledge Management by Product Segment - KM Software and KM Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart)

Table 12: Asia-Pacific 9-Year Perspective for Knowledge Management by Product Segment - Percentage Breakdown of Annual Revenues for KM Software and KM Services Markets for 2002, 2006 & 2010

4. Rest of World

A.Market Analysis

Current and Future Analysis

Analysis by Product Segment

Canada

Knowledge Management in Government Departments

Focus on Select Players

Coemergence, Inc. (Canada)

Hummingbird Ltd. (Canada)

Open Text Corporation (Canada)

Product Launches

Strategic Corporate Developments

B.Market Analytics

Table 13: Rest of World Recent Past, Current & Future Analysis for Knowledge Management by Product Segment - KM Software and KM Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart)

Table 14: Rest of World 9-Year Perspective for Knowledge Management by Product Segment - Percentage Breakdown of Annual Revenues for KM Software and KM Services Markets for 2002, 2006 & 2010

IV. COMPETITION

1. Abair Associates, Inc. (USA)

2. Actuate Corporation (USA)

Table 15: Half Yearly Sales Analysis: 2005-2006 (H1) (In US$ million)

Table 16: Half Yearly Sales Analysis by Quarter: 2005- 2006 (H1) (In US$ million)

Table 17: Annual Sales Analysis: 2004-2005 (In US$ million)

Table 18: Annual Sales Analysis by Quarter: 2004-2005 (In US$ million)

3. Adams I-Solutions, Inc. (USA)

4. Advanced Technology Systems (USA)

5. Advansys, Inc. (USA)

6. Akira Technologies, Inc. (USA)

7. Alexander Lovatt Associates Limited (UK)

8. Alpha-Omega Change Engineering (USA)

9. Anvil Logic, Inc. (USA)

10. Apariq, Inc. (USA)

11. Appian Corporation (USA)

12. Applied Knowledge Group, Inc. (USA)

13. Applix, Inc. (USA)

Table 19: Half Yearly Sales Analysis: 2005-2006 (H1) (In US$ million)

Table 20: Half Yearly Sales Analysis by Quarter: 2005- 2006 (H1) (In US$ million)

Table 21: Annual Sales Analysis: 2003-2005 (In US$ million)

Table 22: Quarterly Sales Analysis: 2004-2005 (In US$ million)

14. Aquire, Inc. (USA)

15. Arragon BV (The Netherlands)

16. Art Technology Group, Inc. (USA)

Table 23: Half Yearly Sales Analysis: 2005-2006 (H1) (In US$ million)

Table 24: Annual Sales Analysis: 2004-2005 (In US$ million)

Table 25: Annual Sales Analysis by Quarter: 2004-2005 (In US$ million)

17. Atos Orign (France)

Table 26: Annual Sales Analysis: 2004-2005 (In € million)

Table 27: Annual Sales Analysis by Segment: 2004-2005 (In € million)

Table 28: Annual Sales Analysis by Geographic Region: 2004-2005 (In € million)

18. Auragen Communications, Inc. (USA)

19. Automated Workflow Pvt., Ltd. (India)

20. Autonomy Corporation PLC (UK)

Table 29: Half Yearly Sales Analysis: 2005-2006 (H1) (In US$ million)

Table 30: Half Yearly Sales Analysis by Quarter: 2005- 2006 (H1) (In US$ million)

Autonomy, Inc. (USA)

21. Ball Of Gold Corporation (USA)

22. Basis Technology Corporation (USA)

23. BEA Systems, Inc. (USA)

Table 31: Nine Months Sales Analysis: 2005-2006 (Nine Months Ended, October) (In US$ million)

Table 32: Annual Sales Analysis: 2004-2005 (In US$ million)

Table 33: Quarterly Sales Analysis: 2004-2005 (In US$ million)

Table 34: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

24. Bearingpoint, Inc. (USA)

25. Blackbaud, Inc. (USA)

Table 35: Annual Sales Analysis: 2004-2005 (In US$ million)

Table 36: Annual Sales Analysis by Quarter: 2004-2005 (In US$ million)

Table 37: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

26. BMC Software Inc. (USA)

Table 38: First Quarter Sales Analysis: 2006-2007 (In US$ million)

Table 39: First Quarter Sales Analysis by Service: 2006 -2007 (In US$ million)

Table 40: Annual Sales Analysis: 2004-2006 (In US$ million)

Table 41: Annual Sales Analysis by Quarter: 2005-2006 (In US$ million)

Table 42: Annual Sales Analysis by Service: 2005-2006 (In US$ million)

Table 43: Annual Sales Analysis by Geographic Region: 2005-2006 (In US$ million)

Table 44: Annual Sales Analysis by Quarter: 2004-2005 (In US$ million)

Table 45: Annual Sales Analysis by Service: 2004-2005 (In US$ million)

Table 46: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

27. Bolesian (The Netherlands)

28. Bright9, LLC (USA)

29. Browntech, Inc. (USA)

30. Burntsand, Inc. (Canada)

31. Business Objects SA (France)

Table 47: Half Yearly Sales Analysis: 2005-2006 (H1) (In US$ million)

Table 48: Half Yearly Sales Analysis by Segment: 2005- 2006 (H1) (In US$ million)

Table 49: Half Yearly Sales Analysis by Geographic Region: 2005-2006 (H1) (In US$ million)

Table 50: Annual Sales Analysis: 2004-2005 (In US$ million)

Table 51: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

32. Business Software Solutions (USA)

33. CACI International, Inc. (USA)

Table 52: Annual Sales Analysis: 2004-2006 (In US$ million)

Table 53: Annual Sales Analysis by Geographic Region: 2005-2006 (In US$ million)

Table 54: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

34. Canweb Internet Services - Iware Division (Canada)

35. Capgemini (France)

Table 55: First Quarter Sales Analysis: 2005-2006 (In € million)

Capgemini India (India)

Capgemini U.S. LLC (USA)

36. Captaris, Inc. (USA)

Table 56: Half Yearly Sales Analysis: 2005-2006 (H1) (In US$ million)

Table 57: Half Yearly Sales Analysis by Segment: 2005- 2006 (H1) (In US$ million)

Table 58: Half Yearly Sales Analysis by Geographic Region: 2005-2006 (H1) (In US$ million)

Table 59: Annual Sales Analysis: 2004-2005 (In US$ million)

Table 60: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

37. Captiva Software Corporation (USA)

Table 61: Nine Months Sales Analysis: 2004-2005 (Nine Months Ended, September) (In US$ million)

Table 62: Nine Months Sales Analysis by Quarter: 2004- 2005 (Nine Months Ended, September) (In US$ million)

Table 63: Nine Months Sales Analysis by Segment: 2004- 2005 (Nine Months Ended, September) (In US$ million)

38. Carriere Switch (The Netherlands)

39. CAST SA (France)

40. Ceeva, Inc. (USA)

41. Chason Associates, Inc. (USA)

42. Citadon, Inc. (USA)

43. Clarabridge (USA)

44. Coemergence, Inc. (Canada)

45. Cogitum LC (USA)

46. Computer Sciences Corporation (CSC) (USA)

Table 64: Annual Sales Analysis: 2004-2006 (In US$ million)

Table 65: Annual Sales Analysis by Quarter: 2005-2006 (In US$ million)

Table 66: Annual Sales Analysis by Geographic Region: 2005-2006 (In US$ million)

47. Convera Corporation (USA)

Table 67: Half Yearly Sales Analysis: 2006-2007 (H1) (In US$ million)

Table 68: Half Yearly Sales Analysis by Geographic Region: 2006-2007 (H1) (In US$ million)

Table 69: Annual Sales Analysis: 2005-2006 (In US$ million)

Table 70: Annual Sales Analysis by Geographic Region: 2005-2006 (In US$ million)

48. Corrigo, Inc. (USA)

49. Coveo Solutions, Inc. (Canada)

50. Credit Data Integration (USA)

51. CYIOS Corporation (USA)

52. Cymfony, Inc. (USA)

53. DA Consulting Group, Inc. (USA)

54. Damicon LLC (USA)

55. Data Concepts (USA)

56. Data Flo (USA)

57. Data System Analyst, Inc. (USA)

58. Data Systems & Solutions LLC (USA)

59. Datalabs, Inc. (USA)

60. Delta Information, Inc. (USA)

61. DST International (UK)

62. Dualian Technology Limited (UK)

63. Dynology Corporation (USA)

64. Earley & Associates (USA)

65. e-Glue Business Technologies, Inc. (USA)

66. Ektron, Inc. (USA)

67. Electronic Data Systems Corporation (EDS) (USA)

Table 71: First Quarter Sales Analysis: 2005-2006 (In US$ million)

Table 72: First Quarter Sales Analysis by Geographic Region: 2005-2006 (In US$ million)

Table 73: Annual Sales Analysis: 2004-2005 (In US$ million)

Table 74: Annual Sales Analysis by Segment: 2004-2005 (In US$ million)

Table 75: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

68. Embarcadero Technologies (USA)

Table 76: First Quarter Sales Analysis: 2005-2006 (In US$ million)

Table 77: First Quarter Sales Analysis by Geographic Region: 2005-2006 (In US$ million)

Table 78: Annual Sales Analysis: 2004-2005 (In US$ million)

Table 79: Annual Sales Analysis by Quarter: 2004-2005 (In US$ million)

Table 80: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

69. EMC Documentum (USA)

70. Enterprise Solutions Group (USA)

71. Entium Technology Partners LLC (USA)

72. ENOVIA MatrixOne (USA)

Table 81: Nine Months Sales Analysis: 2005-2006 (Nine Months Ended, March) (In US$ million)

73. Ernst & Young LLP (USA)

74. Exact Software North America (USA)

75. Executive Information Systems (USA)

76. Expertech Solutions, Inc. (USA)

77. EXSYS, Inc. (USA)

78. Factiva, A Dow Jones & Reuters Company (USA)

79. FAST (Fast Search & Transfer) (Norway)

Fast Search & Transfer, Inc. (USA)

80. FieldPower, Inc. (USA)

81. FileNet Corporation (USA)

Table 82: Half Yearly Sales Analysis: 2005-2006 (H1) (In US$ million)

Table 83: Half Yearly Sales Analysis by Segment: 2005- 2006 (H1) (In US$ million)

Table 84: Annual Sales Analysis by Geographic Region: 2005-2006 (H1) (In US$ million)

Table 85: Annual Sales Analysis: 2004-2005 (In US$ million)

Table 86: Annual Sales Analysis by Segment: 2004-2005 (In US$ million)

Table 87: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

82. Fortune Informatics Limited (India)

83. Framework Software, Inc. (USA)

84. Frontrange Solutions, Inc. (USA)

85. Fused Solutions (USA)

86. G2 Speech UK Ltd. (UK)

87. GITI Solutions, Inc. (USA)

88. Global Link Solutions, Inc. (USA)

89. Global Performance Solutions, Inc. (USA)

90. Group Logic (USA)

91. GroupApps.Com, Inc. (USA)

92. Groxis, Inc. (USA)

93. Hansen Information Technologies (USA)

94. Hayes Management Consulting (USA)

95. HELIOS Custom Training, Inc. (USA)

96. Highland Technology Services, Inc. (USA)

97. Fair Isaac Corporation (USA)

Table 88: Nine Months Sales Analysis: 2005-2006 (Nine Months Ended, June) (In US$ million)

Table 89: Nine Months Sales Analysis by Segment: 2005- 2006 (Nine Months Ended, June) (In US$ million)

Table 90: Annual Sales Analysis: 2004-2005 (In US$ million)

Table 91: Annual Sales Analysis by Segment: 2004-2005 (In US$ million)

98. Hoyt Consulting (USA)

99. Hudson Berkley Reinhart Limited (UK)

100. Hyland Software, Inc. (USA)

101. Hyperion Solutions (USA)

102. IA Systems, Inc. (USA)

103. IBM Global Services (USA)

IBM Information Integration Solutions and Services (USA)

IBM Daksh Business Process Services Pvt., Ltd. (India)

104. IDEAlliance (USA)

105. Immediatech Corporation (USA)

106. Inergex, Inc. (USA)

107. Informatica Corporation (USA)

Table 92: Half Yearly Sales Analysis: 20005-2006 (H1) (In US$ million)

Table 93: Half Yearly Sales Analysis by Geographic Region: 20005-2006 (H1) (In US$ million)

Table 94: Annual Sales Analysis: 2004-2005 (In US$ million)

Table 95: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

108. Information Mapping (USA)

109. InfoSpring (USA)

110. Innoval Technology Limited (UK)

111. InQuira, Inc. (USA)

112. Insightful Corporation (USA)

Table 96: Half Yearly Sales Analysis: 2005-2006 (H1) (In US$ million)

Table 97: Half Yearly Sales Analysis by Quarter: 2005- 2006 (H1) (In US$ million)

Table 98: Half Yearly Sales Analysis by Segment: 2005- 2006 (H1) (In US$ million)

Table 99: Annual Sales Analysis: 2003-2005 (In US$ million)

Table 100: Annual Sales Analysis: 2004-2005 (In US$ million)

Table 101: Annual Sales Analysis by Segment: 2004-2005 (In US$ million)

Table 102: Annual Sales Analysis by Geographical Region: 2004-2005 (In US$ million)

113. InStranet (USA)

114. Integrated Development Enterprise (USA)

115. Integrated Digital Systems - ScanAmerica, Inc. (USA)

116. Intelligent Document Management Solutions (USA)

117. Interwoven, Inc. (USA)

Table 103: Half Yearly Sales Analysis: 2005-2006 (In US$ million)

Table 104: Annual Sales Analysis: 2003-2005 (In US$ million)

Table 105: Annual Sales Analysis by Quarter: 2004-2005 (In US$ million)

Table 106: Annual Sales Analysis by Operation: 2004- 2005 (In US$ million)

Table 107: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

118. Inxight Software, Inc. (USA)

119. IQ Solutions (USA)

120. i-Recall, Inc. (USA)

121. IRESS Market Technology (Australia)

122. Iris Software, Inc. (USA)

123. Isthmus Ltd. (USA)

124. Item Consultants BV (The Netherlands)

125. KANA Software, Inc. (USA)

Table 108: Annual Sales Analysis: 2003-2005 (In US$ million)

126. Kestrel Associates (USA)

127. KNOVA Software, Inc. (USA)

Table 109: Half Yearly Sales Analysis: 2005-2006 (H1) (In US$ million)

Table 110: Half Yearly Sales Analysis by Quarter: 2005- 2006 (H1) (In US$ million)

Table 111: Annual Sales Analysis: 2004-2005 (In US$ million)

Table 112: Annual Sales Analysis by Quarter: 2004-2005 (In US$ million)

128. Knowledge Based Simulations (USA)

129. Knowledge Powered Solutions (UK)

130. Knowledge Street LCC (USA)

131. KnowledgePlanet.com, Inc. (USA)

132. KRA Corporation (USA)

133. Kyocera Mita America, Inc. (USA)

134. Lee Green Consulting (USA)

135. Level 5 Partners, Inc. (USA)

136. Liberty IMS (USA)

137. Life Cycle Solutions (USA)

138. Lockheed Martin Corporation (USA)

Table 113: First Quarter Sales Analysis: 2005-2006 (In US$ billion)

Table 114: First Quarter Sales Analysis by Segment: 2005-2006 (In US$ billion)

Table 115: Annual Sales Analysis: 2003-2005 (In US$ billion)

Table 116: Annual Sales Analysis by Quarter: 2004-2005 (In US$ billion)

Table 117: Annual Sales Analysis by Segment: 2004-2005 (In US$ billion)

139. Logica CMG (USA)

140. Luminare (USA)

141. LWM Technology Services (USA)

142. Managers Forum (USA)

143. Martindale Empowerment Corporation (USA)

144. Mellanie True Hills Company (USA)

145. Mercado Software (USA)

146. Metasolv Software, Inc. (USA)

Table 118: Half Yearly Sales Analysis: 2005-2006 (H1) (In US$ million)

Table 119: Half Yearly Sales Analysis by Segment: 2005- 2006 (H1) (In US$ million)

Table 120: Half Yearly Sales Analysis by Geographic Region: 2005-2006 (H1) (In US$ million)

Table 121: Annual Sales Analysis: 2004-2005 (In US$ million)

Table 122: Annual Sales Analysis by Segment: 2004-2005 (In US$ million)

Table 123: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

147. Microsoft Corporation (USA)

Table 124: Annual Sales Analysis: 2004-2006 (In US$ million)

Table 125: Annual Sales Analysis by Segment: 2004-2005 (In US$ million)

Table 126: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

Avanade, Inc. (USA)

Table 127: Nine Months Sales Analysis: 2005-2006 (Nine Months Ended, June) (In US$ million)

148. MindTouch, Inc. (USA)

149. Mindwrap, Inc. (USA)

150. Mitopics BV (The Netherlands)

151. Mobilesian (The Netherlands)

152. Mobius Management Systems, Inc. (USA)

Table 128: Annual Sales Analysis: 2004-2006 (In US$ million)

Table 129: Annual Sales Analysis by Quarter: 2005-2006 (In US$ million)

Table 130: Annual Sales Analysis by Segment: 2005-2006 (In US$ million)

Table 131: Annual Sales Analysis by Geographic Region: 2005-2006 (In US$ million)

153. Momentum Systems, Inc. (USA)

154. Ndow Limited (UK)

155. Neocase Software (USA)

156. Ness Technologies, Inc. (USA)

Table 132: First Quarter Sales Analysis: 2005-2006 (In US$ million)

Table 133: Annual Sales Analysis: 2004-2005 (In US$ million)

157. New Century Management, Inc. (USA)

158. New World Associates, Inc. (USA)

159. Newgen Software Technologies Limited (India)

160. NewVision Systems Corporation (USA)

161. NIS Solutions, Inc. (USA)

162. Noetix Corporation (USA)

163. Northrop Grumman Corporation (USA)

Table 134: Half Yearly Sales Analysis: 2005-2006 (H1) (In US$ million)

Table 135: Half Yearly Sales Analysis by Segment: 2005- 2006 (H1) (In US$ million)

Table 136: Annual Sales Analysis: 2003-2005 (In US$ million)

Table 137: Annual Sales Analysis by Quarter: 2004-2005 (In US$ million)

Table 138: Annual Sales Analysis by Segment: 2004-2005 (In US$ million)

164. Nstein Technologies, Inc. (Canada)

Table 139: Half Yearly Sales Analysis: 2005-2006 (H1) (In Can$ million)

Table 140: Annual Sales Analysis: 2004-2005 (In Can$ million)

Table 141: Annual Sales Analysis by Quarter: 2004-2005 (In Can$ million)

Table 142: Annual Sales Analysis by Geographic Region: 2004-2005 (In Can$ million)

165. Numara Software (USA)

166. Objective Corporation Limited (Australia)

Table 143: Annual Sales Analysis: 2004-2005 (In A$ million)

167. Omni Systems, Inc. (USA)

168. Open Text Corporation (Canada)

Table 144: Nine Months Sales Analysis: 2005-2006 (Nine Months Ended, March) (In US$ million)

Table 145: Annual Sales Analysis: 2003-2005 (In US$ million)

Table 146: Annual Sales Analysis by Product: 2004-2005 (In US$ million)

Table 147: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

169. Optical Image Technology, Inc. (USA)

170. Optimos, Inc. (USA)

171. Oracle Corporation (USA)

Table 148: Annual Sales Analysis: 2004-2006 (In US$ million)

Table 149: Annual Sales Analysis by Quarter: 2005-2006 (In US$ million)

Table 150: Annual Sales Analysis by Segment: 2005-2006 (In US$ million)

Table 151: Annual Sales Analysis by Geographic Region: 2005-2006 (In US$ million)

172. Oyster Software, Inc. (USA)

173. PaperThin, Inc. (USA)

174. Parente Randolph LLC (USA)

175. Planview, Inc. (USA)

176. PNO Groningen BV (The Netherlands)

177. Printec Group Romānia (Romania)

178. Pro2col (UK)

179. PSC Group LLC (USA)

180. QL2 Software, Inc. (USA)

181. Recommind, Inc. (USA)

182. Red Bridge Interactive, Inc. (USA)

183. RedDot Solutions Corporation (USA)

184. Revolent Technologies (USA)

185. RGS Associates (USA)

186. RightAnswers, Inc. (USA)

187. RightNow Technologies, Inc. (USA)

Table 152: Half Yearly Sales Analysis: 2005-2006 (H1) (In US$ million)

Table 153: Half Yearly Sales Analysis by Segment: 2005- 2006 (H1) (In US$ million)

Table 154: Half Yearly Sales Analysis by Geographic Region: 2005-2006 (H1) (In US$ million)

Table 155: Annual Sales Analysis: 2004-2005 (In US$ million)

Table 156: Annual Sales Analysis by Segment: 2004-2005 (In US$ million)

Table 157: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

188. Rubenstein Technology Group, Inc. (USA)

189. Saba Software, Inc. (USA)

Table 158: Annual Sales Analysis: 2004-2006 (In US$ million)

Table 159: Annual Sales Analysis by Quarter: 2005-2006 (In US$ million)

Table 160: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

190. Santeon, Inc. (USA)

191. SchemaLogic, Inc. (USA)

192. Searchspace Ltd. (UK)

193. Selectica, Inc. (USA)

Table 161: First Quarter Sales Analysis: 2006-2007 (In US$ million)

Table 162: Annual Sales Analysis: 2004-2006 (In US$ million)

Table 163: Annual Sales Analysis by Quarter: 2005-2006 (In US$ million)

194. Seneca Corporation (USA)

195. Sinople PLC (Belgium)

196. SiteScape, Inc. (USA)

197. Skillsoft Corporation (USA)

Table 164: Annual Sales Analysis: 2004-2006 (In US$ million)

198. SilkRoad Technology, Inc. (USA)

199. SpeeDev, Inc. (USA)

200. Spherix, Inc. (USA)

Table 165: Half Yearly Sales Analysis: 2005-2006 (H1) (In US$ million)

Table 166: Half Yearly Sales Analysis by Quarter: 2005- 2006 (H1) (In US$ million)

Table 167: Half Yearly Sales Analysis by Segment: 2005- 2006 (H1) (In US$ million)

Table 168: Annual Sales Analysis: 2004-2005 (In US$ million)

Table 169: Annual Sales Analysis by Segment: 2004-2005 (In US$ million)

201. St. Andrew Development (USA)

202. Stellent, Inc. (USA)

Table 170: First Quarter Sales Analysis: 2006-2007 (In US$ million)

Table 171: Annual Sales Analysis: 2004-2006 (In US$ million)

Table 172: Annual Sales Analysis by Operation: 2005-2006 (In US$ million)

Table 173: Annual Sales Analysis by Geographic Region: 2005-2006 (In US$ million)

203. STEX Software & Technologies (India)

204. Stone Giant Consulting (USA)

205. Sudatech (USA)

206. SumTotal Systems, Inc. (USA)

Table 174: Half Yearly Sales Analysis: 2005-2006 (H1) (In US$ million)

Table 175: Annual Sales Analysis: 2004-2005 (In US$ million)

Table 176: Annual Sales Analysis by Quarter: 2004-2005 (In US$ million)

Table 177: Annual Sales Analysis by Segment: 2004-2005 (In US$ million)

Table 178: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

207. SupportSoft, Inc. (USA)

Table 179: First Quarter Sales Analysis: 2005-2006 (In US$ million)

Table 180: Annual Sales Analysis: 2004-2005 (In US$ million)

Table 181: Annual Sales Analysis by Quarter: 2004-2005 (In US$ million)

208. Sybase, Inc. (USA)

Table 182: First Quarter Sales Analysis: 2005-2006 (In US$ million)

Table 183: Annual Sales Analysis: 2004-2005 (In US$ million)

Table 184: Annual Sales Analysis by Quarter: 2004-2005 (In US$ million)

Table 185: Annual Sales Analysis by Segment: 2004-2005 (In US$ million)

Table 186: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

209. Symantec Corporation (USA)

Table 187: First Quarter Sales Analysis: 2006-2007 (In US$ million)

Table 188: First Quarter Sales Analysis by Segment: 2006-2007 (In US$ million)

Table 189: Annual Sales Analysis: 2004-2006 (In US$ million)

Table 190: Annual Sales Analysis by Quarter: 2005-2006 (In US$ million)

Table 191: Annual Sales Analysis by Segment: 2005-2006 (In US$ million)

Table 192: Annual Sales Analysis by Geographic Region: 2005-2006 (In US$ million)

Table 193: Annual Sales Analysis by Quarter: 2004-2005 (In US$ million)

Table 194: Annual Sales Analysis by Segment: 2004-2005 (In US$ million)

Table 195: Annual Sales Analysis by Geographic Region: 2004-2005 (In US$ million)

210. Systalex Corporation (USA)

211. Systar (USA)

Table 196: Annual Sales Analysis: 2005-2006 (In € million)

212. Talisma Corporation (USA)

213. Technology Services Group (UK)

214. Telemus Solutions (USA)

215. Telstra Corporation Ltd. (Australia)

Table 197: Half Yearly Sales Analysis: 2005-2006 (H1) (In A$ million)

Table 198: Annual Sales Analysis: 2004-2005 (In A$ million)

Table 199: Annual Sales Analysis by Segment: 2004-2005 (In A$ million)

216. Tempus Nova (USA)

217. Teragram Corporation (USA)

218. Terryn Barill, Inc. (USA)

219. The Alford Group (USA)

220. The Competence Company BV (The Netherlands)

221. The Computer Solution Company (USA)

222. The Knowledge Company (USA)

223. The Knowledge Management Connection (USA)

224. The MIL Corporation (USA)

225. The Roosevelt Group (USA)

226. TheBrain Technologies Corporation (USA)

227. Thinkmap, Inc. (USA)

228. Thomson West (USA)

229. Tower Software (USA)

230. Traction Software (USA)

231. Turner Consulting Group (USA)

232. UGS Corporation (USA)

233. Ultimus (USA)

234. Unbound Medicine, Inc. (USA)