Product Type: Market Research Report
Published by: Global Industry Analysts
Published: October 2008
Product Code: R263-3852Description This report analyzes the worldwide markets for Knowledge Management in US$. The major product segments analyzed are Knowledge Management Software, and Knowledge Management Services. The report provides separate comprehensive analytics for the USA, Europe, Asia-Pacific, and Rest of World. Annual forecasts are provided for each region for the period of 2002 through 2015. The report profiles 234 companies including many key and niche players worldwide. Players discussed under the Knowledge Management Software segment include Art Technology Group, Inc., Autonomy Corporation plc, EMC Documentum, Fast Search & Transfer ASA, IBM Global Services, FileNet Corporation, Interwoven, Inc., Open Text Corporation, and Hummingbird. Players discussed under the Knowledge Management Services segment include Atos Origin S.A, BearingPoint, Cap Gemini Ernst & Young, Computer Sciences Corporation, Electronic Data Systems Corporation, and Vignette Corporation. Market data and analytics are derived from primary and secondary research. Company profiles are mostly extracted from URL research and reported select online sources.
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Table of Contents - I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS
- Study Reliability and Reporting Limitations
- Disclaimers
- Data Interpretation & Reporting Level
- Quantitative Techniques & Analytics
- Product Definitions and Scope of Study
- Knowledge Management
- Knowledge Management Software
- Knowledge Management Services
- II. EXECUTIVE SUMMARY
- 1. Market Snapshots
- Market Snapshots
- 2. Market Dynamics
- Securing a Competitive Edge with Knowledge Management
- Current and Future Analysis
- Analysis by Geographic Region
- Analysis by Product Segment
- 3. Market Trends
- Knowledge Sharing Services to Drive Knowledge Management
- Simplifying Product Development Processes - A Selling Point
- Retail - The New Avenue for KM
- Pharmaceutical Industry Ready to Adopt KM in a Major Way
- Single KM Suites to Address the Users Desires
- Converging Technologies Pave Way for Consolidation
- Need for Network-Based Environment Drives KM Software Market
- Demand for Collaboration Software on the Rise
- Expertise Location: Growth Prospects for KM
- KM and E-Learning Move Towards Convergence
- Factors Restraining Convergence
- Future of Knowledge Management Programs
- Knowledge-Based CRM Holds Immense Growth Potential
- Federal & Non-Profit Enterprises Enhance KM Investments
- Knowledge Workers Drive Implementation of KM Programs
- Knowledge Management Enables High-Performance Workplace
- Trends in Worldwide Knowledge Management Market
- 4. Issues Influencing Knowledge Management Market
- Technological & Human Capabilities Critical for Effective Knowledge Management
- Human Resource - A Critical Constituent of KM Initiatives
- Technology - A Fundamental Requirement for Knowledge Management Systems
- Search and Retrieval - Critical to Business Productivity
- Retaining Knowledge - A Universal Challenge
- Intellectual Property Protection - A Key Concern
- E-Learning: Benefiting from Knowledge Management
- Knowledge Management & ROI
- KM & E-Commerce: Improving Enterprise Efficiency
- KM Brings Forth Privacy Concerns
- Competitive Intelligence Hinders Knowledge Sharing
- KM Technologies Prove Beneficial in Natural Disasters
- Significance of Personal Knowledge Management in Enterprises
- Blogs - A New Knowledge Management Tool
- Benefits of Enterprise Weblogs
- 5. Product Overview
- Data-Information-Knowledge Continuum
- Data
- Information
- Knowledge
- Converting Data into Knowledge
- Constituents of Knowledge or Intellectual-Based Assets
- Types of Knowledge
- Explicit & Implicit Knowledge
- Historical Perspective of Knowledge Management
- Knowledge Management - A Conceptual Definition
- Knowledge & Information Management
- Data Mining - Critical for Knowledge Management
- Knowledge Management is a Continuous Process
- Activities Involved in a Knowledge Management Process
- Information Collection Process
- Organization Process
- Refinement Process
- Distribution
- Stages of Knowledge Management
- Knowledge Generation
- Knowledge Codification
- Knowledge Transfer
- Knowledge Management Models
- Knowledge creation model - Demerest
- Nonaka and Takeuchi’s KM Model
- Hedlund and Nonaka KM Model
- Boisot Model
- Intellectual Capital Model
- Socially Constructed Models of KM
- 6. Knowledge Management & Corporate Sector
- Why Knowledge Management?
- Significance of KM In Business Sector
- Need for KM as a Systematic Corporate Strategy
- Extent of Knowledge Management Utilization
- Goals of Knowledge Management Systems
- Essential Components of Knowledge Management
- Enablers for Knowledge Management
- Information Professionals - Facilitators of Knowledge Management Programs
- Technology & Knowledge Management
- KM-Supporting Technologies
- Common Software Platforms for Implementing KM Programs
- Basis for Organizational Knowledge Management
- Knowledge-Based Strategies
- Pre-Implementation Stage
- Implementation Stage
- Reinvigoration Stage
- Inculcation Stage
- Holistic Stage
- Role of Knowledge Networks in KM Programs
- Factors Driving Knowledge Management Implementation
- Benefits of Knowledge Management Programs
- Arguments Against Knowledge Management
- Challenges Faced in the Implementation of Knowledge Management Programs
- Failure of Knowledge Management Systems
- 7. Product Segments
- Overview
- Knowledge Management Software
- Trends in Knowledge Management Software Market
- Knowledge Management Services
- Document Management Market on a High
- Enterprise Portals: Definition
- Key Functions of Enterprise Portals
- Enterprise Portals Market: On the Rise
- Enterprise Content Management
- Evolution of Enterprise Content Management
- Features of Enterprise Content Management (ECM) Solution
- File and Document Management
- Web Services
- Business Process Automation (BPM)
- Records Management
- Content Management Software Market
- Collaboration Tools
- Trends in Content Management Market
- Regulatory Environment
- Security Threat from Hackers
- Increased Demand for Electronic Payments
- 8. Knowledge Management Initiatives in Select Industries
- Pharmaceutical Industry
- Oil and Gas Companies
- Stringent Regulatory Measures Necessitate Effective Data Management
- Move Towards Adoption of Advanced Technologies
- Call Centers
- Common Challenges Faced in Call Centers
- Advantages of Implementing Knowledge Management in Call Centers
- Manufacturing Sector
- Retaining Employee Knowledge - A Critical Challenge
- New Strategies to Counter Knowledge Loss
- Wireless Enterprises
- Higher Education
- 9. Product Launches
- Mediasurface to Launch Immediacy WCMs 6.0
- Thomson West Launches West KM 4.0 for Legal Professionals
- Systems Alliance Introduces SiteExecutive 4
- Hyland Launches Upgraded Version of OnBase ECM Suite
- Adenin Unleashes Upgraded Intranet Suite
- Passageways Unveils New Knowledge Management Application
- Interwoven Rolls out Latest Version of ICDM Solution
- Open Text Unveils New Email Management for Microsoft Exchange Server 2007
- Open Text Unleashes New Release of Genio® 7
- 10. Recent Industry Activity
- Tricom Document Management Purchased Apex Document Solutions
- Oracle Buys Captovation
- Ascentium Establishes First Overseas Office
- Interwoven Closes Acquisition of Optimost
- FatWire Acquires Content Sharing Tools Provider to Extend Leadership
- KANA Software Buys Kansas Management Consulting and Systems Integration
- Services
- Consona Acquires KNOVA
- TMNG Global Takes Over TWG Consulting
- CSW Group Unveils Subsidiary in the US
- KeyMark Inks Partnership with European Handwriting Recognition Technologies
- Provider
- KMSI and RWD Technologies Agree to Jointly Offer eLearning Solutions
- Open Text to Provide Livelink ECM to UK’s Defense Science and Technology Lab
- Open Text Buys Virginia Based Government Solutions Specialist
- Fininfo Acquired by US Based Investment Advice Provider
- Agfa-Gevaert Purchases German Hospital Document Management System Provider
- TIS Takes Over a UK Knowledge Management Business
- SDL Buys Tridon
- Mediasurface Acquires WCM Software Business
- Biomax Informatics Buys Data Mining Business of Austrian Company
- TechTarget Acquires Australian Search Resource
- TIS Buys 51% Stake in Singapore Document Capture Business
- eGain Allies with South African Call Center to Launch Knowledge Management
- Solutions
- 11. Focus on Select Key Players
- Knowledge Management Software
- Art Technology Group, Inc. (US)
- Autonomy Corporation Plc (US)
- EMC Documentum (US)
- Fast Search & Transfer ASA (Norway)
- IBM Global Services (US)
- FileNet Corporation (US)
- Interwoven, Inc. (US)
- Open Text Corporation (Canada)
- Hummingbird (Canada)
- Knowledge Management Services
- Atos Origin S.A. (France)
- BearingPoint (US)
- Cap Gemini Ernst & Young (France)
- Computer Sciences Corporation (US)
- Electronic Data Systems Corporation (US)
- Vignette Corporation (US)
- 12. Global Market Perspective
- Table 1: World Recent Past, Current & Future Analysis for Knowledge Management by Geographic Region - US, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart)
- Table 2: World Long-term Projections for Knowledge Management by Geographic Region - US, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2011 through 2015 (includes corresponding Graph/Chart)
- Table 3: World 10-Year Perspective for Knowledge Management by Geographic Region - Percentage Breakdown of Annual Revenues for the US, Europe, Asia-Pacific, and Rest of World Markets for Years 2003, 2008 & 2012 (includes corresponding Graph/Chart)
- Table 4: World Recent Past, Current & Future Analysis for Knowledge Management Software by Geographic Region - US, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart)
- Table 5: World Long-term Projections for Knowledge Management Software by Geographic Region - US, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2011 through 2015 (includes corresponding Graph/Chart)
- Table 6: World 10-Year Perspective for Knowledge Management Software by Geographic Region - Percentage Breakdown of Annual Revenues for the US, Europe, Asia-Pacific, and Rest of World Markets for Years 2003, 2008 & 2012 (includes corresponding Graph/Chart)
- Table 7: World Recent Past, Current & Future Analysis for Knowledge Management Services by Geographic Region - US, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart)
- Table 8: World Long-term Projections for Knowledge Management Services by Geographic Region - US, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2011 through 2015 (includes corresponding Graph/Chart)
- Table 9: World 10-Year Perspective for Knowledge Management Services by Geographic Region - Percentage Breakdown of Annual Revenues for the US, Europe, Asia-Pacific, and Rest of World Markets for Years 2003, 2008 & 2012 (includes corresponding Graph/Chart)
- III. MARKET
- 1. The United States
- A. Market Analysis
- Overview
- Current and Future Analysis
- Analysis by Product Segment
- KM in the US Government & Federal Sectors
- Challenges Facing Government Sector
- Information Management, Sharing & Access
- Security Concerns
- Aging IT Workforce
- Market Drivers
- Market Restraints
- Knowledge Management Initiatives in Federal & Government Agencies
- Role of Blogs in Knowledge Management
- Benefits of Enterprise Weblogs
- Product Launches
- Strategic Corporate Developments
- Focus on Select Players
- B. Market Analytics
- Table 10: US Recent Past, Current & Future Analysis for Knowledge Management by Product Segment - Knowledge Management Software and Knowledge Management Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart)
- Table 11: US Long-term Projections for Knowledge Management by Product Segment - Knowledge Management Software and Knowledge Management Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2011 through 2015 (includes corresponding Graph/Chart)
- Table 12: US 10-Year Perspective for Knowledge Management by Product Segment - Percentage Breakdown of Annual Revenues for Knowledge Management Software and Knowledge Management Services Markets for the Years 2003, 2008 & 2012
- 2. Europe
- A. Market Analysis
- Overview
- Current and Future Analysis
- Analysis by Product Segment
- Factors Driving Implementation of KM in Europe
- Small and Medium Enterprises - A Key Segment for KM Initiatives
- Product Launch
- Strategic Corporate Developments
- Focus on Select Players
- B. Market Analytics
- Table 13: European Recent Past, Current & Future Analysis for Knowledge Management by Product Segment - Knowledge Management Software and Knowledge Management Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart)
- Table 14: European Long-term Projections for Knowledge Management by Product Segment - Knowledge Management Software and Knowledge Management Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2011 through 2015 (includes corresponding Graph/Chart)
- Table 15: European 10-Year Perspective for Knowledge Management by Product Segment - Percentage Breakdown of Annual Revenues for Knowledge Management Software and Knowledge Management Services Markets for the Years 2003, 2008 & 2012
- 3. Asia-Pacific
- A. Market Analysis
- Overview
- Current and Future Analysis
- Analysis by Product Segment
- Knowledge Management Gains Momentum in Asia
- Status of KM in Various Nations
- Intellectual Capital Management Capabilities in Asian Companies - On Par with Western
- Enterprises
- Innovation - Key Aspect of Asian Companies
- Enterprise Portals Market in Asia-Pacific
- Select Regional Markets - An Overview
- India
- Common Tools Used in KM Initiatives
- Manufacturing Companies: On Road to KM Implementation
- Maturing Conditions for Document Management Systems Market
- Document Management and Workflow Software and Services Market
- Government Institutions & Departments
- Banking, Financial Services, and Insurance (BFSI)
- IT Sector
- Manufacturing Sector
- Telecom
- Enterprise Portal, Collaborative Tools, and Content Management Software and
- Services Market
- Manufacturing
- Banking, Financial Services, and Insurance Segment
- Government Institutions
- Telecom
- Other Verticals
- Pure-Play Knowledge Management Application Software and Services Market
- Benefits from KM Solutions
- KM Implementation Trends in Indian Enterprises
- China
- Enterprise Portals in China
- New Zealand
- Government Policies Foster Knowledge Management
- Emphasis on Infrastructure
- Adoption of New Technologies
- Major Programs Initiated by New Zealand Government
- South Korea
- Strategic Corporate Developments
- B. Market Analytics
- Table 16: Asia-Pacific Recent Past, Current & Future Analysis for Knowledge Management by Product Segment - Knowledge Management Software and Knowledge Management Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart)
- Table 17: Asia-Pacific Long-term Projections for Knowledge Management by Product Segment - Knowledge Management Software and Knowledge Management Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2011 through 2015 (includes corresponding Graph/Chart)
- Table 18: Asia-Pacific 10-Year Perspective for Knowledge Management by Product Segment - Percentage Breakdown of Annual Revenues for Knowledge Management Software and Knowledge Management Services Markets for the Years 2003, 2008 & 2012
- 4. Rest of World
- A. Market Analysis
- Current and Future Analysis
- Analysis by Product Segment
- Canada
- Knowledge Management in Government Departments
- Product Launches
- Strategic Corporate Developments
- Focus on Select Players
- B. Market Analytics
- Table 19: Rest of World Recent Past, Current & Future Analysis for Knowledge Management by Product Segment - Knowledge Management Software and Knowledge Management Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart)
- Table 20: Rest of World Long-term Projections for Knowledge Management by Product Segment - Knowledge Management Software and Knowledge Management Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2011 through 2015 (includes corresponding Graph/Chart)
- Table 21: Rest of World 10-Year Perspective for Knowledge Management by Product Segment - Percentage Breakdown of Annual Revenues for Knowledge Management Software and Knowledge Management Services Markets for the Years 2003, 2008 & 2012
- IV. COMPETITIVE LANDSCAPE
- Total Companies Profiled: 234 (including Divisions/Subsidiaries - 252)
- Region/Country Players
- The United States200
- Canada 8
- Europe32
- France4
- Germany 2
- The United Kingdom 15
- Rest of Europe 11
- Asia-Pacific (Excluding Japan)11
- Africa 1
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