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Knowledge Management

Product Type: Market Research Report
Published by: Global Industry Analysts
Published: October 2008
Product Code: R263-3852
Description
This report analyzes the worldwide markets for Knowledge Management in US$. The major product segments analyzed are Knowledge Management Software, and Knowledge Management Services. The report provides separate comprehensive analytics for the USA, Europe, Asia-Pacific, and Rest of World. Annual forecasts are provided for each region for the period of 2002 through 2015. The report profiles 234 companies including many key and niche players worldwide. Players discussed under the Knowledge Management Software segment include Art Technology Group, Inc., Autonomy Corporation plc, EMC Documentum, Fast Search & Transfer ASA, IBM Global Services, FileNet Corporation, Interwoven, Inc., Open Text Corporation, and Hummingbird. Players discussed under the Knowledge Management Services segment include Atos Origin S.A, BearingPoint, Cap Gemini Ernst & Young, Computer Sciences Corporation, Electronic Data Systems Corporation, and Vignette Corporation. Market data and analytics are derived from primary and secondary research. Company profiles are mostly extracted from URL research and reported select online sources.

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Table of Contents
I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

Study Reliability and Reporting Limitations

Disclaimers

Data Interpretation & Reporting Level

Quantitative Techniques & Analytics

Product Definitions and Scope of Study

Knowledge Management

Knowledge Management Software

Knowledge Management Services

II. EXECUTIVE SUMMARY

1. Market Snapshots

Market Snapshots

2. Market Dynamics

Securing a Competitive Edge with Knowledge Management

Current and Future Analysis

Analysis by Geographic Region

Analysis by Product Segment

3. Market Trends

Knowledge Sharing Services to Drive Knowledge Management

Simplifying Product Development Processes - A Selling Point

Retail - The New Avenue for KM

Pharmaceutical Industry Ready to Adopt KM in a Major Way

Single KM Suites to Address the Users Desires

Converging Technologies Pave Way for Consolidation

Need for Network-Based Environment Drives KM Software Market

Demand for Collaboration Software on the Rise

Expertise Location: Growth Prospects for KM

KM and E-Learning Move Towards Convergence

Factors Restraining Convergence

Future of Knowledge Management Programs

Knowledge-Based CRM Holds Immense Growth Potential

Federal & Non-Profit Enterprises Enhance KM Investments

Knowledge Workers Drive Implementation of KM Programs

Knowledge Management Enables High-Performance Workplace

Trends in Worldwide Knowledge Management Market

4. Issues Influencing Knowledge Management Market

Technological & Human Capabilities Critical for Effective Knowledge Management

Human Resource - A Critical Constituent of KM Initiatives

Technology - A Fundamental Requirement for Knowledge Management Systems

Search and Retrieval - Critical to Business Productivity

Retaining Knowledge - A Universal Challenge

Intellectual Property Protection - A Key Concern

E-Learning: Benefiting from Knowledge Management

Knowledge Management & ROI

KM & E-Commerce: Improving Enterprise Efficiency

KM Brings Forth Privacy Concerns

Competitive Intelligence Hinders Knowledge Sharing

KM Technologies Prove Beneficial in Natural Disasters

Significance of Personal Knowledge Management in Enterprises

Blogs - A New Knowledge Management Tool

Benefits of Enterprise Weblogs

5. Product Overview

Data-Information-Knowledge Continuum

Data

Information

Knowledge

Converting Data into Knowledge

Constituents of Knowledge or Intellectual-Based Assets

Types of Knowledge

Explicit & Implicit Knowledge

Historical Perspective of Knowledge Management

Knowledge Management - A Conceptual Definition

Knowledge & Information Management

Data Mining - Critical for Knowledge Management

Knowledge Management is a Continuous Process

Activities Involved in a Knowledge Management Process

Information Collection Process

Organization Process

Refinement Process

Distribution

Stages of Knowledge Management

Knowledge Generation

Knowledge Codification

Knowledge Transfer

Knowledge Management Models

Knowledge creation model - Demerest

Nonaka and Takeuchi’s KM Model

Hedlund and Nonaka KM Model

Boisot Model

Intellectual Capital Model

Socially Constructed Models of KM

6. Knowledge Management & Corporate Sector

Why Knowledge Management?

Significance of KM In Business Sector

Need for KM as a Systematic Corporate Strategy

Extent of Knowledge Management Utilization

Goals of Knowledge Management Systems

Essential Components of Knowledge Management

Enablers for Knowledge Management

Information Professionals - Facilitators of Knowledge Management Programs

Technology & Knowledge Management

KM-Supporting Technologies

Common Software Platforms for Implementing KM Programs

Basis for Organizational Knowledge Management

Knowledge-Based Strategies

Pre-Implementation Stage

Implementation Stage

Reinvigoration Stage

Inculcation Stage

Holistic Stage

Role of Knowledge Networks in KM Programs

Factors Driving Knowledge Management Implementation

Benefits of Knowledge Management Programs

Arguments Against Knowledge Management

Challenges Faced in the Implementation of Knowledge Management Programs

Failure of Knowledge Management Systems

7. Product Segments

Overview

Knowledge Management Software

Trends in Knowledge Management Software Market

Knowledge Management Services

Document Management Market on a High

Enterprise Portals: Definition

Key Functions of Enterprise Portals

Enterprise Portals Market: On the Rise

Enterprise Content Management

Evolution of Enterprise Content Management

Features of Enterprise Content Management (ECM) Solution

File and Document Management

Web Services

Business Process Automation (BPM)

Records Management

Content Management Software Market

Collaboration Tools

Trends in Content Management Market

Regulatory Environment

Security Threat from Hackers

Increased Demand for Electronic Payments

8. Knowledge Management Initiatives in Select Industries

Pharmaceutical Industry

Oil and Gas Companies

Stringent Regulatory Measures Necessitate Effective Data Management

Move Towards Adoption of Advanced Technologies

Call Centers

Common Challenges Faced in Call Centers

Advantages of Implementing Knowledge Management in Call Centers

Manufacturing Sector

Retaining Employee Knowledge - A Critical Challenge

New Strategies to Counter Knowledge Loss

Wireless Enterprises

Higher Education

9. Product Launches

Mediasurface to Launch Immediacy WCMs 6.0

Thomson West Launches West KM 4.0 for Legal Professionals

Systems Alliance Introduces SiteExecutive 4

Hyland Launches Upgraded Version of OnBase ECM Suite

Adenin Unleashes Upgraded Intranet Suite

Passageways Unveils New Knowledge Management Application

Interwoven Rolls out Latest Version of ICDM Solution

Open Text Unveils New Email Management for Microsoft Exchange Server 2007

Open Text Unleashes New Release of Genio® 7

10. Recent Industry Activity

Tricom Document Management Purchased Apex Document Solutions

Oracle Buys Captovation

Ascentium Establishes First Overseas Office

Interwoven Closes Acquisition of Optimost

FatWire Acquires Content Sharing Tools Provider to Extend Leadership

KANA Software Buys Kansas Management Consulting and Systems Integration

Services

Consona Acquires KNOVA

TMNG Global Takes Over TWG Consulting

CSW Group Unveils Subsidiary in the US

KeyMark Inks Partnership with European Handwriting Recognition Technologies

Provider

KMSI and RWD Technologies Agree to Jointly Offer eLearning Solutions

Open Text to Provide Livelink ECM to UK’s Defense Science and Technology Lab

Open Text Buys Virginia Based Government Solutions Specialist

Fininfo Acquired by US Based Investment Advice Provider

Agfa-Gevaert Purchases German Hospital Document Management System Provider

TIS Takes Over a UK Knowledge Management Business

SDL Buys Tridon

Mediasurface Acquires WCM Software Business

Biomax Informatics Buys Data Mining Business of Austrian Company

TechTarget Acquires Australian Search Resource

TIS Buys 51% Stake in Singapore Document Capture Business

eGain Allies with South African Call Center to Launch Knowledge Management

Solutions

11. Focus on Select Key Players

Knowledge Management Software

Art Technology Group, Inc. (US)

Autonomy Corporation Plc (US)

EMC Documentum (US)

Fast Search & Transfer ASA (Norway)

IBM Global Services (US)

FileNet Corporation (US)

Interwoven, Inc. (US)

Open Text Corporation (Canada)

Hummingbird (Canada)

Knowledge Management Services

Atos Origin S.A. (France)

BearingPoint (US)

Cap Gemini Ernst & Young (France)

Computer Sciences Corporation (US)

Electronic Data Systems Corporation (US)

Vignette Corporation (US)

12. Global Market Perspective

Table 1: World Recent Past, Current & Future Analysis for Knowledge Management by Geographic Region - US, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart)

Table 2: World Long-term Projections for Knowledge Management by Geographic Region - US, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2011 through 2015 (includes corresponding Graph/Chart)

Table 3: World 10-Year Perspective for Knowledge Management by Geographic Region - Percentage Breakdown of Annual Revenues for the US, Europe, Asia-Pacific, and Rest of World Markets for Years 2003, 2008 & 2012 (includes corresponding Graph/Chart)

Table 4: World Recent Past, Current & Future Analysis for Knowledge Management Software by Geographic Region - US, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart)

Table 5: World Long-term Projections for Knowledge Management Software by Geographic Region - US, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2011 through 2015 (includes corresponding Graph/Chart)

Table 6: World 10-Year Perspective for Knowledge Management Software by Geographic Region - Percentage Breakdown of Annual Revenues for the US, Europe, Asia-Pacific, and Rest of World Markets for Years 2003, 2008 & 2012 (includes corresponding Graph/Chart)

Table 7: World Recent Past, Current & Future Analysis for Knowledge Management Services by Geographic Region - US, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart)

Table 8: World Long-term Projections for Knowledge Management Services by Geographic Region - US, Europe, Asia-Pacific, and Rest of World Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2011 through 2015 (includes corresponding Graph/Chart)

Table 9: World 10-Year Perspective for Knowledge Management Services by Geographic Region - Percentage Breakdown of Annual Revenues for the US, Europe, Asia-Pacific, and Rest of World Markets for Years 2003, 2008 & 2012 (includes corresponding Graph/Chart)

III. MARKET

1. The United States

A. Market Analysis

Overview

Current and Future Analysis

Analysis by Product Segment

KM in the US Government & Federal Sectors

Challenges Facing Government Sector

Information Management, Sharing & Access

Security Concerns

Aging IT Workforce

Market Drivers

Market Restraints

Knowledge Management Initiatives in Federal & Government Agencies

Role of Blogs in Knowledge Management

Benefits of Enterprise Weblogs

Product Launches

Strategic Corporate Developments

Focus on Select Players

B. Market Analytics

Table 10: US Recent Past, Current & Future Analysis for Knowledge Management by Product Segment - Knowledge Management Software and Knowledge Management Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart)



Table 11: US Long-term Projections for Knowledge Management by Product Segment - Knowledge Management Software and Knowledge Management Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2011 through 2015 (includes corresponding Graph/Chart)

Table 12: US 10-Year Perspective for Knowledge Management by Product Segment - Percentage Breakdown of Annual Revenues for Knowledge Management Software and Knowledge Management Services Markets for the Years 2003, 2008 & 2012

2. Europe

A. Market Analysis

Overview

Current and Future Analysis

Analysis by Product Segment

Factors Driving Implementation of KM in Europe

Small and Medium Enterprises - A Key Segment for KM Initiatives

Product Launch

Strategic Corporate Developments

Focus on Select Players

B. Market Analytics

Table 13: European Recent Past, Current & Future Analysis for Knowledge Management by Product Segment - Knowledge Management Software and Knowledge Management Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart)

Table 14: European Long-term Projections for Knowledge Management by Product Segment - Knowledge Management Software and Knowledge Management Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2011 through 2015 (includes corresponding Graph/Chart)



Table 15: European 10-Year Perspective for Knowledge Management by Product Segment - Percentage Breakdown of Annual Revenues for Knowledge Management Software and Knowledge Management Services Markets for the Years 2003, 2008 & 2012

3. Asia-Pacific

A. Market Analysis

Overview

Current and Future Analysis

Analysis by Product Segment

Knowledge Management Gains Momentum in Asia

Status of KM in Various Nations

Intellectual Capital Management Capabilities in Asian Companies - On Par with Western

Enterprises

Innovation - Key Aspect of Asian Companies

Enterprise Portals Market in Asia-Pacific

Select Regional Markets - An Overview

India

Common Tools Used in KM Initiatives

Manufacturing Companies: On Road to KM Implementation

Maturing Conditions for Document Management Systems Market

Document Management and Workflow Software and Services Market

Government Institutions & Departments

Banking, Financial Services, and Insurance (BFSI)

IT Sector

Manufacturing Sector

Telecom

Enterprise Portal, Collaborative Tools, and Content Management Software and

Services Market

Manufacturing

Banking, Financial Services, and Insurance Segment

Government Institutions

Telecom

Other Verticals

Pure-Play Knowledge Management Application Software and Services Market

Benefits from KM Solutions

KM Implementation Trends in Indian Enterprises

China

Enterprise Portals in China

New Zealand

Government Policies Foster Knowledge Management

Emphasis on Infrastructure

Adoption of New Technologies

Major Programs Initiated by New Zealand Government

South Korea

Strategic Corporate Developments

B. Market Analytics

Table 16: Asia-Pacific Recent Past, Current & Future Analysis for Knowledge Management by Product Segment - Knowledge Management Software and Knowledge Management Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart)

Table 17: Asia-Pacific Long-term Projections for Knowledge Management by Product Segment - Knowledge Management Software and Knowledge Management Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2011 through 2015 (includes corresponding Graph/Chart)



Table 18: Asia-Pacific 10-Year Perspective for Knowledge Management by Product Segment - Percentage Breakdown of Annual Revenues for Knowledge Management Software and Knowledge Management Services Markets for the Years 2003, 2008 & 2012

4. Rest of World

A. Market Analysis

Current and Future Analysis

Analysis by Product Segment

Canada

Knowledge Management in Government Departments

Product Launches

Strategic Corporate Developments

Focus on Select Players

B. Market Analytics

Table 19: Rest of World Recent Past, Current & Future Analysis for Knowledge Management by Product Segment - Knowledge Management Software and Knowledge Management Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2002 through 2010 (includes corresponding Graph/Chart)

Table 20: Rest of World Long-term Projections for Knowledge Management by Product Segment - Knowledge Management Software and Knowledge Management Services Markets Independently Analyzed with Annual Revenues in US$ Billion for Years 2011 through 2015 (includes corresponding Graph/Chart)



Table 21: Rest of World 10-Year Perspective for Knowledge Management by Product Segment - Percentage Breakdown of Annual Revenues for Knowledge Management Software and Knowledge Management Services Markets for the Years 2003, 2008 & 2012

IV. COMPETITIVE LANDSCAPE

Total Companies Profiled: 234 (including Divisions/Subsidiaries - 252)

Region/Country Players


The United States200

Canada 8

Europe32

France4

Germany 2

The United Kingdom 15

Rest of Europe 11

Asia-Pacific (Excluding Japan)11

Africa 1



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