Personnel Services

1.OVERVIEW

Personnel Services: A Preface

Origin of Personnel Services Industry

Development of Personnel Services Industry- through the Years

Salient Features of HR/Personnel Services

Industry

Nature & Characteristics:

Agency Fees

Task of Personnel Provider

Specialization-A Recent Growing Trend

Global HR Services Industry

Table 1: Global HR Services Market (2007 & 2008): Breakdown of Revenues by Segment - Staffing Services (General Staffing, Professional Staffing) and Other

HR Services (In Euro Billion)

Table 2: Breakdown of Private Employment Firms for Select Country (2007)

Role & Structure of Staffing Industry

Employment Placement Agencies

Professional Employer Organizations

Temporary Help Services

Advantages and Disadvantages

Advantages of Temporary Work

Disadvantages of Temporary Work

Global Staffing Market

Key Statistics:

Table 3: Global Staffing Services Market (2008): Percentage Share Breakdown of Volume by Geographic Region

Table 4: Top 10 Staffing Firms Worldwide (2007): Breakdown of Revenues by Company (In Euro Billion)

Table 5: Global Staffing Services Market (2005): Breakdown of Revenues by Geographic Region (in Euro Billion)

Current Market Scenario

Origin of Jobs Crisis & its Aftermath

Impact of Recession

Finding Business Opportunities In Difficult Times

Trends in Global Recruitment Market for 2009

Top 10 Workplace Trends During 2008-2009

A Typical Recruitment Cycle During

Economic Slowdown

Phase I - Retrenchment

Phase II - Replacement

Phase III - Recruitment

Trends in Global Labor Market for 2009

Major Challenges

Trends and Forecast for Audit Recruitment

Market - 2009

Recessionary Climate Affect Executive

Recruitment Market

Role of Government

Regional Employment Conditions

Developed Economies and the European Union

Middle East and North Africa

Sub-Saharan Africa

Central and South Eastern Europe (non-EU) & CIS

Latin America and the Caribbean

East Asia

South Asia

South-East Asia and the Pacific

Key Statistics:

Table 6: World Employment Creation (2008): Percentage Share Breakdown of Distribution of Employment Creation by Region

Table 7: World Sector-wise Share in Employment (2008): Percentage Breakdown of Employment in Agriculture, Industry,and Service Sectors by Region

Table 8: World Employment to Population Rate: Region-Wise Breakdown by Gender for the year 2008

Table 9: World Unemployment Rate: Breakdown by Gender & Age Group for the years 2002, 2005 & 2008 (In Millions)

Table 10: World Unemployment Rate: Region-Wise Breakdown by Gender for the year 2007

Table 11: World Labor Force

Participation Rate: Breakdown by Gender & Age Group for the years 2002, 2005 and 2008

2.MARKET TRENDS & ISSUES

Demographic Factors

Socio-Economic Trends

Dependence on GDP Growth

Attracting &Retaining Talent May Become More Elusive

Online Recruitment Advertising to Gain Importance

Mixed Work Scenarios Under Present

Economic Conditions…

Selective Hiring

Increased Focus on Quality

Recruitment Market Skewed towards Employers’ Side

Increased Work Load on Existing Staff

3.REGULATORY ENVIRONMENT

Legal-Regulatory Environment in the

Temporary Staffing Industry

Regional Variations in Regulations

4.MERGERS & ACQUISITIONS

5.STRATEGIC CORPORATE DEVELOPMENTS

A REGIONAL PERSPECTIVE

1.THE UNITED STATES

Staffing Industry - An Overview

Table 12: Leading Temporary Staffing Firms in United States (2005):

Breakdown by Revenues (in US$ Billion)

US Staffing Employment Declines Significantly in Q4 of 2008

Executive Recruiting - A Key Segment within U.S Staffing Industry

Roadblocks to Success

Healthcare Staffing Industry

Table 13: US Healthcare Staffing Market: Breakdown of Revenues by Sector - Per Diem Nursing, Travel Nursing, Locum Tenens, and Allied/Other for the years through 2008 (In US$ Billion)

The US Staffing Industry: A Brief Dossier

Staffing Firms Don Multiple Roles

Various Types of Staffing Services:End-Use Sectors of Staffing Services

Clients Satisfied With Staffing Industry

Performance of Staffing Industry

Revenues From Staffing Services

Revenues From Search and Placement Services

Table 14: US Staffing Industry Sales: Breakdown of Revenues for Temporary & Contract Staffing Services, and Placement & Search Staffing Services for the years 2001 through 2007

Average Daily Employment Vs the Total

Number of Jobs

Table 15: Annual Average Daily Employment of Temporary & Contract Staff by US Staffing Companies for the years 1998 through 2008 (in Millions)

Future Prospects

Employers Face Strict Immigration Policies

Key Remedial Actions Taken

Employment Status in the US - A Historic Perspective

Table 16: Employment/Unemployment Status in the US (2003-2004) (In Millions)

Table 17: Employment/Unemployment Status in the US (2004 & 2003) - By Gender (In Millions)

Table 18: Employment/Unemployment Status in the US (2003) - By Age Group (In Millions)

Table 19: Number of Employees in Non-farm Goods-Production in the US (2003-2004): Break-up by Sector for Manufacturing, Construction, and Natural Resources and Mining (In Millions)

Table 20: Number of Employees in Non-farm Goods-Production (Manufacturing) in the US (2003-2004): Break-up by Product Type for Durable Goods and Nondurable Goods (In Millions)

Table 21: Number of Employees in Non-farm Goods-Production (Natural Resources and Mining) in the US (2003-2004): Break-up by Mining Category for Mining and Coal Mining (In Millions)

Table 22: Number of Employees in the US Service Industry (2003-2004): Break-up by Service Type for Trade, Transportation and Utilities, Education and Health Services, Professional and Business Services, Leisure and Hospital, Financial Activities(Including Real Estate), Other Services, Information, and Government (In Millions)

Table 23: Number of Employees in the US Trade, Transportation and Warehousing and Utilities Industry (2003-2004) (In Millions)

Table 24: Number of Employees in the US Retail and Wholesale Trade Industries (2003-2004) (In Millions)

Table 25: Employment Market in the US in 2002: Percentage Breakdown by Industry Sector for Services, Retail Trade, Government, Manufacturing, Finance, Insurance andReal Estate, Transport/Utilities, Wholesale Trade, Construction, and Mining

Table 26: US Staffing Market (2001): Percentage Share Breakdown of Temporary & Contract Work by Sector

2.CANADA

Market Overview

Competitive Landscape

Staffing Trends in IT Market for Q2 2008

Key Statistics:

Table 27: Canadian Staffing Market (2004): Percentage Share Breakdown by Services

Table 28: Canadian Staffing Market (2004): Percentage Share Breakdown of Revenues by Job Category

Table 29: Canadian Staffing Market (2004): Percentage Share Breakdown by Job Orders

Table 30: Employment Status in Canada (2004): Break-up by Region for Ontario, Quebec,British Columbia, Alberta, Manitoba, Saskatchewan, Nova Scotia, New Brunswick, Newfoundland and Labrador, and Prince Edward Island (In ‘000)

Table 31: Employment by Type in Canada (2004): Break-up by Sex (In ‘000)

Table 32: Employment by Age Group in Canada (2004): Break-up by Sex (In ‘000)

Table 33: Employment in Goods-Producing Sector in Canada (2004): Break-up by Industry Type for Manufacturing, Construction, Agriculture, Forestry, Fishing, Mining, Oil and Gas, and Utilities (In ‘000)

Table 34: Employment in Services-Producing Sector in Canada (2004): Break-up byIndustry Type for Trade, Health Care and Social Assistance, Educational Services, Professional, Scientific and Technical Services, Accommodation and Food Services,Finance, Insurance, Real Estate and Leasing, Public Administration, Transportation and Warehousing, Information, Culture and Recreation, Business, Building and other Support Services, and Other Services (In ‘000)

3.JAPAN

Market Overview

Table 35: Leading Temporary Staffing Firms in Japan (2004): Percentage Share Breakdown by Revenues

Evolution of Staffing Industry in Japan

4.EUROPE

CEE Personnel Services Market

Table 36: Personnel Services Market in Central & Eastern Europe with Annual Revenue Figures in Euro Million for Years 2003 through 2007

Table 37: Personnel Services Market in Central & Eastern Europe (2007): Percentage Share Breakdown of Revenues by Segment - Temporary Staffing Services, Permanent Staffing Services, and Other Services

Table 38: Personnel Services Market in Central & Eastern Europe (2004):Percentage Share Breakdown of Revenues by Job Sector

Penetration of Staffing Services in Anglo Saxon and Continental Europe

Private Employment Agencies to Enhance Employment Opportunities in Europe

IT Staffing Trends in Europe

Employment Statistics in European Union -A Historic Perspective

Table 39: Employment Status in EU and EU15 (2003)

Table 40: Employment Status in Select European Regions (2003) - Share of Employed in Agriculture, Industry, and Services Sector for France, Germany, Italy, and The United Kingdom (In Millions)

Table 41: Employment Status in EU and EU15 (2003) - Share of Employed in Agriculture, Industry, and Services Sector (In Millions)

Table 42: Employment Status in EU and EU15 (2003) - Employment Share of Low, Medium, and High Skilled Workers (In %)

Table 43: Employment Rates in EU Member States (2003)

4a.AUSTRIA

Austrian Temporary Staffing Industry

4b.BELGIUM

4c.FRANCE

Market Overview

Regulatory Environment

4d.GERMANY

Market Overview

Personnel Services Market

Table 44: Top 25 Temporary Staffing Firms and Personnel Service Providers in Germany (2007): Breakdown by Revenues (In € Million), Temporary Staff, and Internal Staff

Regulatory Overview

Employment Statistics in Germany - A Historic Perspective

Table 45: Employment Status in Germany (2000-2004) - Breakup by Sex (In ‘000)

Table 46: Employment Status in Germany (2000-2003) - Breakup by Industry (In ‘000)

Table 47: Employment Status in Agriculture, Forestry and Fishing Industry in Germany (2000-2003): Breakup by Sex (In ‘000)

Table 48: Employment Status in Manufacturing and Energy Industry in Germany(2000-2003) - Breakup by Sex (In ‘000)

Table 49: Employment Status in Construction Industry in Germany (2000-2003) - Breakup by Sex (In ‘000)

Table 50: Employment Status in Services Industry in Germany (2000-2003) - Breakup by Sex (In ‘000)

4e.THE NETHERLANDS

Development of Staffing Industry in Netherlands

Development of Staffing Industry in Protected Employment Economies:

A Comparison

4f.THE UNITED KINGDOM

Market Overview

Decline in Recruitment Activity

Recruitment Industry

Internet Recruiting Trends in UK

Temporary Staffing Industry in UK

Evolution and Development

Challenges

UK Healthcare Staffing

UK Flexible Health and Care Staffing

Services Market

Table 51: UK Flexible Health and Care Staffing Services Market (2007):

Percentage Share Breakdown of Revenues by Sector

The Homecare Segment

Fluctuations in NHS Spending

Future Prospects

Legislative Changes

Employment Statistics in the UK -A Historic Perspective

Table 52: Employment Status in the UK (2003): Percentage Breakdown by Industry and Sex

5.ASIA-PACIFIC

Increased Stress on Regulatory Compliance Post Banking Crisis

Opportunities in Risk Management

Opportunities in Insurance Sector

Mergers & Reorganization Related Project Opportunities:Back Office and Middle Office Operations in Asia

Fund Administration and Custody Opportunities

Technology Related Opportunities - Asian Banking Industry:

Asian Banking and Financial services industry - Opportunities in Operational Risk Management, Marketing and Communications Areas:

5a.AUSTRALIA

Market Overview

Recruitment Scenario of Australian

Information Technology Industry:

Sector Wise Demand for IT Staff:

Commerce & Industry:

Banking & Finance:

Information Technology &Telecommunications (IT&T)/Vendor:

Supply Trends of IT Staff in Australia:

Recruiters to Gain from Rising Pessimism n International Markets

Tough Job Environment Derails Occupational Mobility

Prolonged Employment Processes

Legislatory Issues

5b.CHINA

Current Labor Market Conditions in China

Table 53: Percentage Breakdown of Chinese Employment Structure by Primary Industry, Secondary Industry, and Tertiary Industry for the years 2005 & 2008

Role of Government

5c.HONG KONG

Market Overview

Employment Trends

Banking & Financial Services

FMCG

Retail

Media and Entertainment

Employment Prospects for 2009

5d.INDIA

Market Overview

A Spate of Mergers and Acquisitions…

Temporary Staffing Industry

Outlook

Changing Trends in Indian HR Industry

Human Resources Management in India

5e.SINGAPORE

Market Overview

Salary and Market Trends in Finance and Accounting Sector

Singapore Recruitment Market Trends

Internal Audit

Tax & Treasury

Accounting

Forecast For 2009

Key Market Share Tables in the Recent Past

Table 54: Employment Status in Singapore (2001-2003): Breakup by Sex (In ‘000)

Table 55: Employment Status in Singapore (2001-2003): Percentage Breakdown by Occupation for Professionals, Managers, Executives and Technicians, Production and Transport Operators, Cleaners and Laborers, and Clerical Workers, Sales and Service Workers

Table 56: Employment Status in Singapore (2001-2003): Percentage Breakdown by Industry Sector for Community and Personal Services, Commerce, Manufacturing, Financial and Business Services, Transport and Communications, and Others

Table 57: Employment Status in Singapore (2001-2003): Percentage Breakdown by Employment Status for Employees, Own Account Workers, Employers, and Contributing Family Workers

GLOBAL DIRECTORY