Information Technology Services: Industry Report

Information Technology Services

Product Type: Market Research Report
Published by: Global Industry Analysts
Published: October 2009
Product Code: R263-4174

Description

The global outlook series on Information Technology Services provides a collection of statistical anecdotes, market briefs, and concise summaries of research findings. The report offers a rudimentary overview of the industry, and details trends such as, the emergence of SaaS model, growing popularity of Green IT and cloud IT services, shift towards offshoring, and continued consolidation in the service provider market, among others. Additionally, the impact of the ongoing recession and shortage of skilled workforce are also covered. Studded with 56 fact-rich data tables, the report furnishes statistical data of relevance to both current as well as historical market landscape. Key insights are provided for IT service segments such as computer programming services, custom software development services, IT consulting services, IT education and training services, hardware maintenance services, IT support services, and IT outsourcing services. The report identifies and discusses key regional markets, such as, the US, Japan, Europe (the UK, France, Germany, Italy, the Netherlands, Sweden, Spain, Belgium, Turkey, Russia, Poland among others), Asia-Pacific (Australia, China, India and Korea among others), Latin America (Brazil and Mexico) and Middle East (Saudi Arabia and United Arab Emirates) and Africa. The reader stands to gain macro-level insights into recent industry developments. Also included is an indexed, easy-to-refer, fact-finder directory listing the addresses, and contact details of 613 major companies worldwide.

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Table of Contents

1.GLOBAL MARKET OVERVIEW: Information Technology Services: A Prelude; Industry Structure; A Review of the Current Scenario; Noteworthy Trends & Issues; Evolution of SaaS Module; Transition to Services 2.0; Impact of the Recession: An Unequivocal Review; IT Professional Services Industry Banks on Global Sourcing Model for Growth; Global Outsourcing Trends; Quality of Service: A Crucible of Success; Consolidation Continues in the Service Provider Market; BITPs on the Rise; Perennial Shortage of Skilled Workforce Plagues the Industry
2.TECHNOLOGY/SERVICE OVERVIEW: Information Technology Services: A Definition; History and Evolution; Research and Technology; Types of IT Services; Hardware Maintenance Services; Computer Peripheral Installations; IT Support Services; Business Continuity Plan; Disaster Recovery Strategies; Types of Disaster Recovery Teams; IT Outsourcing Services
3.MERGERS AND ACQUISITIONS
4.STRATEGIC CORPORATE DEVELOPMENTS
5.PRODUCT/SERVICE LAUNCHES
A REGIONAL MARKET OVERVIEW
GLOBAL DIRECTORY

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