U.S. Document Imaging Scanner Survey Report: 2007

Executive Summary

Trends

Single-Function Scanners

MFP Usage

Introduction

Methodology

Survey Sample

Demographics and Banner Headings

Company Size

Average Weekly Volume

Categories of scanner users

Comparisons to Previous Business-Scanner Survey

Calculating Means

Percentage of Respondents

Scanner Segmentation

Definitions

Respondent Information and Demographics

Respondent Base and Outsourcing Providers

Company Demographics

Primary Business (Vertical Markets)

Number of Locations

Number of Employees

Annual Revenues

Respondents’ Frame of Reference

Respondents’ Job Titles

Scope of Scanner Knowledge

Current Scanning Environments

Types of Scanners Used

Types of Scanners Used, by Speed and Segment

Mean Number of Scanners

Centralized and Decentralized Scanning Models

Anticipated Changes in Scanner Usage Models

Standalone Scanners Versus MFP Scanners

Document / Content Management

Indexing Scanned Documents

Production versus Ad-hoc Scanning

Scan Volumes

Weekly Volumes per Scanner

Expected Changes in Scan Volumes

Production Scanning

Purposes of Production Scanning

Production Scanning Applications

Routing Documents to Production Scanners

Disposition of Scanned Documents

Black & White versus Color Image Files

Use of Multiple Data Streams

File Formats

Separator Sheets

Character-Recognition Processing

Additional Scanners in Production-Scanning Area

Production-Scanner Features

Influencers on Purchase Decisions

Purchase Destinations

Decentralized (Distributed) Scanning - Usage

Purposes of Distributed Scanning

Distributed Scanner Applications

Disposition of Scanned Documents

Black & White versus Color Image Files

File Formats

Separator Sheets

Character-Recognition Processing

Printing of Saved Images

Distributed-Scanner Features

Decentralized (Distributed) Scanning - Hardware

Price versus Speed

Distributed-Scanner Features

Software

Minimum Paper Size

Types of Small Documents

Minimum Paper Size Through ADF

Maximum Paper Size

Maximum Paper Size Through ADF

Resolution

Other Hardware Data

Paper Weights

Interface Connector

Maintenance

Use of Multiple Data Streams

Network Connectors

Scanner Controls

Preview of Scanned Image

Plans to Purchase

Types of Scanners Expected to be Purchased

Purchasing Criteria

Top Influencers

MFP Scanning

Purposes of MFP Scanning

MFP Use Increasing or Decreasing

MFP-Scanning Applications

Disposition of Scanned Documents

Black & White versus Color Image Files

Character-Recognition Processing

Printing of Saved Images

Satisfaction with MFP Scanning

Comparison of Usage by Categories of Scanner Users

Purposes of Document Scanning

Scanning Applications

Disposition of Scanned Documents

Outsourced Scanning

Outsourced-Scanning Providers

Outsourced-Scanning Volume

Appendix

Scanner Survey

List of Figures

Figure 1: What type of organization do you work for?

Figure 2: Which of the following best describes your company's primary business?

Figure 3: How many separate locations or branches does your organization have?

Figure 4: How many people are employed in your entire organization, including all branches,

divisions and subsidiaries?

Figure 5: What are your company's annual revenues?

Figure 6: Which description best describes your knowledge or frame of reference of document

scanning in your organization?

Figure 7: Which of the following titles or functional roles best describes you?

Figure 8: Please tell us which scanners you are most knowledgeable about and will answer the

questions about.

Figure 9: Types of scanners used

Figure 10: Types of scanners used, by speed and segment

Figure 11: Mean number of scanners used, by speed and segment

Figure 12: Which description best applies to your use of centralized and decentralized scanners?

Figure 13: Which description best applies to how you plan to change the types of scanners you use?

Figure 14: Which description best applies to how you plan to change the types of scanners you use?

Figure 15: Which of the following statements best reflects your department/company’s position on

the use of single-function scanners vs. scanning with MFPs?

Figure 16: What percentage of your scanned documents are maintained in a system or with software

that has been designed for document or content management?

Figure 17: What method of indexing scanned documents do you use within your documentmanagement/

content management system?

Figure 18: Approximately what percentage of total scanner volume falls into the following categories?

Figure 19: Mean scan volume by scanner type and speed

Figure 20: To what degree do you expect your overall scanning volume will change for each type of

scanner? - Means

Figure 21: Approximately what percentage of documents scanned on production equipment are

scanned for these purposes? - Means

Figure 22: For which kinds of documents are the production scanner(s) used?

Figure 23: From how many other locations or departments are documents routed to the production

scanner(s)?

Figure 24: For approximately what percentage of your scanned documents are the following

performed?

Figure 25: Approximately what percentage of the scanning OUTPUT (files) are black-and-white (

binary), grayscale, and color? - Means

Figure 26: For approximately what percentage of your scan volumes do your scanners output

multiple data streams?

Figure 27: For approximately what percentage of your scanned documents are the files saved in

the following formats?

Figure 28: Do you use separator sheets to classify or process scanned documents?

Figure 29: Approximately what percentage of scanning volume is run through the following

processes? - Means

Figure 30: Types of scanners used in centralized scanning area

Figure 31: Describe your interest in product features for the next high speed scanner that you

purchase. (1)

Figure 32: Describe your interest in product features for the next high speed scanner that you

purchase. (2)

Figure 33: Which sources would you use to influence your selection of a scanner?

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Figure 34: Where would you likely go to purchase a high-volume scanner?

Figure 35: What percentage of documents scanned on your single-function scanner(s) are scanned

for these purposes? - Means

Figure 36: For which kinds of documents are single-function scanners used?

Figure 37: For approximately what percentage of your scanned documents are the following

performed?

Figure 38: What percentage of the scanning OUTPUT (files) is black-and-white (binary), grayscale,

and color? - Means

Figure 39: For approximately what percentage of your scanned documents are the files saved in the

following formats?

Figure 40: Do you use separator sheets to classify or process documents?

Figure 41: Overall, approximately what percentage of scanning volume is run through the following

processes? - Means

Figure 42: Do employees retrieve saved scanned images and print them out? Approximately how

many pages per day, on average?

Figure 43: In general, how satisfied are users with the following capabilities of the scanner solutions

you have?

Figure 44: When first examining your scanner needs and available models for purchase, which is the

more important consideration when comparing?

Figure 45: Describe your interest in product features in the scanners you have or plan to

purchase. (1)

Figure 46: Describe your interest in product features in the scanners you have or plan to

purchase. (2)

Figure 47: What software would you require to be bundled with a scanner, or what would you

purchase separately? (1)

Figure 48: What software would you require to be bundled with a scanner, or what would you

purchase separately? (2)

Figure 49: What is the minimum paper size that needs to be scanned?

Figure 50: Which of these types of small documents do you scan?

Figure 51: Do you require this minimum paper size to be fed through an ADF, rather than only from

the flatbed (platen glass)?

Figure 52: What is the maximum paper size that needs to be scanned?

Figure 53: Do you require this maximum paper size to be fed through an ADF, rather than only from

the platen glass?

Figure 54: Approximately what percentage of documents are scanned at the following resolutions?

Figure 55: Other than standard paper weights, which of these paper weights are required to be fed

through an ADF?

Figure 56: Do you use, or plan to use, these types of interface connectors to connect scanners to

computers?

Figure 57: How would you prefer to handle the maintenance of the scanner?

Figure 58: For approximately what percentage of your scan volumes do your scanners output multiple

data streams?

Figure 59: What are your preferred methods for connecting scanners to your network?

Figure 60: How do users prefer to control the scanner function?

Figure 61: Is it important to be able to preview the scanned documents before creating a file, and how

would you prefer to do that?

Figure 62: Purchasing plans, 2007 to 2008.

Figure 63: Respondent preference on scanner types to be purchased

Figure 64: Please rate the importance of factors in deciding which product to buy.

Figure 65: Which sources will you use to influence your selection of a scanner?

Figure 66: Approximately what percentage of documents scanned on MFPs are scanned for these

purposes? - Means

Figure 67: In considering these scanning applications, is the use of MFP scanning devices increasing

or decreasing?

Figure 68: For which kinds of documents are MFP scanner(s) used? (1)

Figure 69: For approximately what percentage of your scanned documents are the following

performed?

U.S. Document Imaging Scanner Survey Report: 2007 February 2008

Figure 70: Approximately what percentage of the scanning OUTPUT (files) are black-and-white

(binary), grayscale, and color? - Means

Figure 71: Overall, approximately what percentage of MFP scanning volume is run through the

following processes? - Means

Figure 72: Do employees retrieve saved scanned images and print them out? How many pages

per day, on average?

Figure 73: Are your multifunctional devices adequately serving your scanning needs at present?

Figure 74: Approximately what percentage of documents are scanned for these purposes? - Means

Figure 75: For which kinds of documents are scanner(s) used? (1)

Figure 76: For which kinds of documents are scanner(s) used? (2)

Figure 77: For approximately what percentage of your scanned documents are the following

performed? - Means

Figure 78: Do you, have you, or will you outsource scanning to a service bureau or other scanning

provider?

Figure 79: Describe the service bureau(s) or provider(s) for outsourced scanning.

List of Tables

Table 1: Market Segmentation of Document Imaging Scanners

Table 2: Correlation of Survey Questions to Banner Headings in Data Tabulations

Table 3: Comparing Usage of Centralized and Decentralized Scanners: 2007 Survey vs. 2004

Survey Data

Table 4: Comparing Preference of Single-Function Scanners vs. MFP Scanners: 2007 Survey vs.

2004 Survey Data

Table 5: Correlations between Scan Volumes, Use of Document Management, Company Size, and

Scanner Usage Model