Product Type: Market Research Report
Published by: InfoTrends/CAP Ventures
Published: May 2008
Product Code: R290-480Description As detailed in the 2008 DSS Road Map, classification technologies can accelerate the repetitive decision-making associated with many content-centric processes. For example, these technologies can ease the adoption of records management, support faster and more consistent e-Discovery review, and enable automated customer communications handling. This document provides information on applications, business drivers, and best practices for leveraging these technologies, referencing the IBM Classification Module as a sample offering.Table of Contents - Introduction
- “Mundane” Decisions
- Business Process Optimization (BPO)
- Classification in Context
- The Risk Mitigation Opportunity
- The Modern Compliance Climate
- Records Management
- Hard Costs: Records Management
- Hard Costs: Litigation Readiness
- The “Agile” Economy
- Speed Matters!
- The World Is (Not Quite) Flat
- The Multi-Channel Multi-National
- Best Practices: People, Process, and Technology
- Vendor and Product Selection
- Change Management
- Legal Admissibility
- Technology Requirements
- Classification & Analysis Methodology
- Real-Time Learning and Optimization
- Better Together - Classification and ECM
- InfoTrends’ Perspective
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