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Building the Customer Interaction Hub: It's About Time

Product Type: Market Research Report
Published by: TowerGroup
Published: March 2003
Product Code: R301-0321
Description
There is little doubt left that an integrated approach to the delivery of financial products and services benefits both the customer and the bank. Technology solution providers have recently begun to offer front-office systems that could be extended to multiple delivery channels
Table of Contents
Introduction


Simplifying the Delivery Channel Technology Morass


Evolve, or Risk Extinction

  • An Increasing Complexity of Relationships Between Bank and Customer
  • Managing the Value Proposition: Increasing Service and Sales Effectiveness
  • Improving Customer Service/Satisfaction


    The Customer Interaction Management Hub

  • Operational Data Store and Data Management
  • System Interoperability
  • Business Functionality
  • Performance and Scalability
  • Reliability and Management


    Smart Deployment of a CIM Hub

  • Using the CIM Hub to Deliver Actionable CRM
  • Providing Consistent Customer Information
  • The CIM Hub as Channel Integrator


    Added Benefits of Deploying a CIM Hub

  • Decreasing Operational Risk
  • Decreasing Operational Costs


    Conclusion

    • Ordering and More Information
    Price and Delivery Options


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