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Like a Box of Chocolates: A Review of the Top 10 US e-Banking Web Sites

Product Type: Market Research Report
Published by: TowerGroup
Published: September 2003
Product Code: R301-0389
Description
TowerGroup recently reviewed the top 10 US e-banking Web sites, ranked by the number of consumers using the service, and evaluated several aspects of the core online banking components, including electronic bill presentment and payment (EBPP), historical account information, account aggregation, account alerts, document image archive, account application prefills, and customer self-service functionality. \
Table of Contents

Introduction

Review of Internet Banking Sites

Step Right Up and Get an Online Banking Account

It’s the Little Things That Matter
  • Account Login
  • Account History Search
  • Bill Payment
  • Account Alerts
  • Customer Self-Service

    Individual Site Findings

    Conclusion
    		•
    Ordering and More Information
    Price and Delivery Options


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