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Failing to Plan is Planning to Fail: Contact Center Workforce Management

Product Type: Market Research Report
Published by: TowerGroup
Published: February 2004
Product Code: R301-0458
Description
TowerGroup estimates that 2003 revenues for the US workforce management application market were approximately $190 million. The WFM market is concentrated among three market leaders: Aspect, Blue Pumpkin, and IEX, with a combined 76% market share.
Table of Contents
Introduction

Background

Workforce Management System Components

Keys to Successful Implementation of Workforce Management Solutions

Integrated Workforce Management Application Vendors

Aspect Communications

Blue Pumpkin

Envision

Genesys

IEX

Conclusion
Ordering and More Information
Price and Delivery Options


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