Product Type: Market Research Report
Published by: TowerGroup
Published: September 2004
Product Code: R301-1031Description This TowerGroup Research Note is a primer on enterprise content management (ECM) and its platforms and tools, a new breed of technology whose full potential the insurance industry has yet to realize. Enterprise content management is a strategic imperative that insurers must regard as a core infrastructure component if they are to implement and administer it adequately. Insurance companies are drowning in content because they lack the enterprise view needed to integrate content and business processes. Harnessing content efficiently and reliably is a tremendous task, but with the right content architecture to separate the high-value content from the junk, insurance companies can control content and turn it into an asset.Table of Contents - TowerGroup Take-Aways
- Report Coverage
- Enterprise Content Management Defined
- ECM Functions
- Exhibit 1: Enterprise Content Management Life Cycle and Functions (2004)
- Capture and Create
- Store and Manage
- Connect and Distribute
- ECM Tools and Platforms
- Exhibit 2: Integrated Platform and Tools for Enterprise Content Management (2004)
- Content Management
- Document Management
- Records Management
- Managing Cost, Compliance, and Customer Service
- ECM Platforms and Tools in Practice
- New Business
- Claims
- Policy Production
- Forms Management
- Summary
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