Product Type: Market Research Report
Published by: TowerGroup
Published: April 2006
Product Code: R301-1095Description This TowerGroup Research Note analyzes the consumer credit life cycle and suggests that lenders must make a variety of decisions at each stage to ensure continued growth. Lenders must decide the most appropriate marketing message to send to each prospect, what product and price to offer, whether to automate decisioning for the loan application, how to keep the customer happy for the life of the loan, and how to make sure consumers repay their loans. The primary consumer credit segments covered in this Research Note include home equity, auto, and student lending.Table of Contents - TowerGroup Take-Aways
- Report Coverage
- Background
- Exhibit 1: US Consumer Credit Still Growing, but at Slower Rates (1999-2006E)
- Exhibit 2: US Consumer Credit Loan Balances and Number of Accounts by Portfolio Segment (2005)
- A Recipe for Success: Decision Points in Lending
- Exhibit 3: Decisions to Be Made Across the Consumer Credit Life Cycle
- Pain Points in Consumer Lending
- Exhibit 4: Ouch! Pain Points Across the Consumer Credit Life Cycle
- Marketing: Customer Acquisition
- Exhibit 5: Case Study: Lender Uses Data Spider Analytics on Transaction Data to Cross-Sell HELOCs
- Loan Originations
- Decisioning
- Price Optimization
- Exhibit 6: Case Study: Lender Uses Price Optimization Software to Raise Profits
- Document Management
- Servicing
- Portfolio Management
- Exhibit 7: Case Study: Collections Results from Automated System vs. Outsourced Center
- Summary
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