Product Type: Market Research Report
Published by: TowerGroup
Published: July 2006
Product Code: R301-1145Description Business process outsourcing (BPO) vendors are becoming increasingly verticalized by industry. For example, there are now over 20 BPO vendors for the mortgage lending industry. While some lenders have been offshoring for a few years, other lenders are still determining what processes to offshore. Outsourcing vendors are trying to determine how the size of their potential revenue market. This TowerGroup Research Note highlights the US mortgage industry cost issues that drive demand for offshore BPO services, estimates the size of the offshorable mortgage market, and forecasts the size of the addressable market, which is a measure of revenue opportunity for BPO providers.Table of Contents
- TowerGroup Take-Aways
- Report Coverage
- Background
- Exhibit 1 US Mortgage Direct Labor Costs as a Percentage of Total Direct Origination Costs (2001-10P)
- Loan Servicing Labor Costs
- Exhibit 2 US Mortgage Direct Labor Costs as a Percentage of Total Direct Servicing Costs (1998-2005E)
- Cost Base of the US Mortgage Lending Industry
- Exhibit 3 US Mortgage Industry Direct Cost Base by Lending Process (2001-10P)
- Determining How Much to Offshore
- Exhibit 4 US Offshorable Mortgage Industry Cost Base by Lending Process (2001-10P)
- Exhibit 5 US Offshorable Mortgage Industry Cost Base by Lending Process (2001-10P)
- Exhibit 6 US Mortgage Industry Actual Cost Base Offshored by Process (2001-10P)
- Exhibit 7 US Mortgage Offshoring as a Percentage of Addressable and Total Cost Base (2001-10P)
- Summary
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