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Smart Sourcing Without Governance Is Like a Patchwork Quilt Without Stitching

Product Type: Market Research Report
Published by: TowerGroup
Published: September 2006
Product Code: R301-1173
Description
As competition and business complexity increases, business process outsourcing (BPO) continues to grow in the financial services industry around the world. Financial services institutions are seeking do more than reduce costs through outsourcing of horizontal functions. They are looking to BPO vendors to fill diverse needs requiring deeper domain expertise in vertical business disciplines. An enterprises needs a BPO executive office and an empowered BPO governance committee to provide the policy and management expertise necessary stitch the patchwork of multiple vendors into a quilt of high-value services.
Table of Contents

TowerGroup Take-Aways
Report Coverage
Business Process Outsourcing Strategy
A Case Example
Measures of Success
Exhibit 1 Value Pyramid of Business Process Outsourcing (2006)
Vertical BPO Trends
Horizontal and Vertical BPO Growth
Exhibit 2 Business Process Outsourcing in Financial Services Globally: Vertical vs. Horizontal (2006-10E)
The BPO Executive Office
Exhibit 3 Governance Structure for Complex, Strategic Business Process Outsourcing
BPO Governance Committee
Policies and Standards
Business Process Management
Some Delegation to LOB
Balancing Oversight of BPO Vendors and Processes
Business Complexity and Strategic Value of Processes
Level of Oversight of a Process
Exhibit 4 Business Process Outsourcing Executive Office: Degree of Oversight Required
Implementing the BPO Executive Office
Different Roads to BPO
Wholly Owned Subsidiary
Joint Venture
Third-Party Consortium
Virtual Captive
Summary
Ordering and More Information
Price and Delivery Options


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