Product Type: Market Research Report
Published by: TowerGroup
Published: October 2006
Product Code: R301-1198Description The business practice of outsourcing is no longer the center of public or private debate, and the media have turned their attention to other topics. Although many insurers continue to avoid outsourcing, utilization of external resources has become a mainstream element of strategic resource planning. The relocation of work to outsourced facilities, domestic and overseas, is routine. This TowerGroup Research Note examines changes in the nature of the work outsourced, explores barriers to business process outsourcing in the insurance industry, and looks at the emerging market of business process utilities serving insurers.Table of Contents
- TowerGroup Take-Aways
- Report Coverage
- Definitions of Outsourcing
- Information technology outsourcing (ITO)
- Business process outsourcing (BPO)
- Business transformation outsourcing (BTO)
- Business process utility (BPU)
- Spending on Outsourcing
- Exhibit 1 US Insurance Industry IT Spending Allocation (2006)
- Exhibit 2 Outsourcing Value Chain for the US Insurance Industry (2005-08)
- The Future of BPO
- Is BPO a Dated Archetype?
- Doing It Better in Next-Generation BPO
- BTO and SSCs
- The Emerging BPU Model
- Symbility Solutions
- Exhibit 3 Symbility Solutions: Business Process Utility for Mobile Insurance Property Claims Adjustment (2006)
- Sircon
- Exhibit 4 Sircon Corporation: Business Process Utility for Insurance Appointment and Licensing (2006)
- Automation of High-Volume Activities
- Summary
|
|
