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Bank of America Drives a Half-Million Customers to Web-Based Mobile Banking

Product Type: Market Research Report
Published by: TowerGroup
Published: November 2007
Product Code: R301-1349
Description
Every top-tier US bank is in the process of investigating, evaluating, piloting, launching, or (if mobile banking is already launched) supporting a mobile banking platform. In May 2007, Bank of America launched its in-house-developed, mobile browser-based consumer mobile banking platform. This TowerGroup Research Note explores Bank of America's mobile banking development effort, technology decisions, customer rollout, and preliminary consumer mobile banking results.
Table of Contents
Report Coverage

Background

The Mobile Technology Decision

Exhibit 1 US Mobile Web Browsing Subscribers (2005-12P)

Mobile Banking Technology Development

Mobile Banking Rollout

Exhibit 2 Bank of America's Mobile Banking Rollout Timeline (2007)

Exhibit 3 Bank of America's Mobile Banking Activation and Authentication Process (2007)

If You Want Something Done Right

Mobile Banking Results

Exhibit 4 Bank of America Customers' Mobile Banking Transactions by Type (Q3 2007)

Summary
Ordering and More Information
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