Product Type: Market Research Report
Published by: TowerGroup
Published: November 2007
Product Code: R301-1359Description The US mortgage lending industry has attracted many offshore business process outsourcing (BPO) vendors due to its overreliance on paper-based, labor-intensive processes. The large number of mortgage BPO vendors gives mortgage lenders great choice but makes vendor selection much more difficult. Characteristics differentiating the BPO vendors include firm size, business strategy, lending process focus, IT platforms deployed, business process, security certifications, and employee training. This TowerGroup Research Note provides an overview of the offshore mortgage BPO vendor landscape, discusses evaluation criteria for vendor selection, and considers the outlook for this BPO market.
Table of Contents - Report Coverage
- Background
- Analysis
- Exhibit 1 Major Activities in the Mortgage Loan Origination Process
- Exhibit 2 Major Activities in the Mortgage Loan Servicing Process
- Criteria for Evaluation of Mortgage BPO Vendors
- Exhibit 3 Criteria for Evaluation and Selection of Mortgage Business Process Outsourcing Vendors
- Exhibit 4 Offshore US Mortgage Industry Business Process Outsourcing Vendors in India (2007)
- Mortgage BPO Vendor Summaries
- Exhibit 5 Offshore Mortgage Business Process Outsourcing Vendors by Size and Outsourcing Model (A-I) (2007)
- Exhibit 6 Offshore Mortgage Business Process Outsourcing Vendors by Size and Outsourcing Model (I-Z) (2007)
- Summary
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