Product Type: Market Research Report
Published by: TowerGroup
Published: December 2007
Product Code: R301-1371Description Business process outsourcing (BPO) continues to evolve into a global matrix of services, locations, and providers that extend opportunities for financial services institutions (FSIs) to change and improve operational excellence through access to deeper domain expertise and finer-grained offerings. Large-scale BPO providers have depended on growing contracts with existing customers, a practice that ensures short-term success but is challenged by future Web 2.0 flexibility. Financial services institutions are finding a rapidly expanding set of sourcing options, locations, and structures. However, these will make BPO decisions both more difficult to make and more crucial to get right.
Table of Contents - Report Coverage
- Background
- Current Trends in BPO
- Exhibit 1 End-to-End Process Outsourcing vs. Partial Process Outsourcing in the Call Center (2007)
- Vendor Selection for Business Transformation
- Exhibit 2 The Governance of Business Process Outsourcing for Business Transformation (2007)
- The Future of BPO
- Exhibit 3 Adoption Curve for Business Process Outsourcing (2007)
- Exhibit 4 The Evolutionary Value Chain of Business Process Outsourcing
- The Final Frontiers for BPO?
- Exhibit 5 Current and Future Global Business Process Outsourcing Delivery Locations (2007)
- Summary
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