Product Type: Market Research Report
Published by: TowerGroup
Published: January 2008
Product Code: R301-1403Description Financial services institutions (FSIs) have dramatically expanded their use of offshore, onshore, and near-shore business process outsourcing (BPO), a trend that will continue over several years as offshore vendors add deeper domain expertise and improve their ability to provide more complex services at lower cost. Total BPO will continue double-digit growth rates through 2012. However, year-over-year growth rates will flatten beginning in 2010 due to new business structures and global collaboration capabilities as well as the evolution from pure BPO with the emergence of platforms for end-to-end BPO and offerings combining BPO and information technology outsourcing (ITO).
Table of Contents - Report Coverage
- Background
- Strong Growth to Date in BPO
- Exhibit 1 Business Process Outsourcing in the Global Financial Services: Vertical vs. Horizontal (2006-12P)
- Hot Spots for BPO in the Financial Services Industry
- The Future of Financial Services BPO Growth
- Exhibit 2 Factors Affecting Growth in Global Financial Services Business Process Outsourcing (2007-12P)
- Exhibit 3 Select Providers of Offshore Business Process Outsourcing in Financial Services (2007)
- Business Process Outsourcing Vendors
- Vendor Selection
- Summary
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