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Outsourcing Service Providers for the Property and Casualty Insurance Industry

Product Type: Market Research Report
Published by: TowerGroup
Published: October 1999
Product Code: R301-564
Description
In the next few years, outsourcing is an industry that is expected to enjoy boom times across industries globally. TowerGroup estimates double-digit growth for both IT outsourcing and business process outsourcing in P&C insurance. This Research Note analyzes which vendors provide these services now, and which ones are likely to benefit from the growth in demand for outsourcing services going forward.

TowerGroup also draws a distinction between IT outsourcing and business process outsourcing. Business process outsourcing is a less mature field that should enjoy even faster growth than outsourcing in general. The Note focuses on those vendors who are best positioned to take advantage of this opportunity. Vendors reviewed include IBM, CSC, EDS, Andersen Consulting, and several smaller providers.

Table of Contents
Highlights

Introduction

Drivers of Outsourcing

  • Industry-Specific Structural Drivers
  • Why a Vendor's Size, Capitalization and Longevity Matter

    Three Tiers

  • How Big is Blue?
  • The Second Tier
  • The Third Tier

    ITO/BPO Players

  • International Business Machines (IBM)
  • Electronic Data Systems Corporation (EDS)
  • Andersen Consulting
  • Computer Sciences Corporation

    Why Don't We Hear About Products?

    Other BPO Players of Note

  • Crawford & Company
  • Policy Management Systems Corporation
  • INSpire Insurance Solutions, Inc.
  • Rebus Group

    Summary of Vendors re BPO

    Conclusion

    • Ordering and More Information
    Price and Delivery Options


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