Industry Research Reports and Market Analysis at MindBranch.com
  

CRM in Outsourced Credit Cards: Added Value in a Multichannel Environment

Product Type: Market Research Report
Published by: TowerGroup
Published: March 2000
Product Code: R301-642
Description
Rules-based software from Chordiant Software, Inc. allows credit card banks that process with Total System Services, Inc. to capitalize on the latest in customer relationship management (CRM) while reaping the benefits of third-party processing. This TowerGroup Research Note examines the business drivers in credit cards mandating CRM in one form or another and profiles the Chordiant software in detail.
Table of Contents
Highlights

Introduction

Background

  • A Widespread Business
  • Outsourcers Rule
  • Major Changes
  • New Opportunities

    CRM, Call Center and Credit Cards

    Chordiant's Rules-Based Alternative

  • Internet Integration
  • MQ Series
  • Data Mart

    Chordiant, TSYS and TSeclipse

    Conclusion

    • Ordering and More Information
    Price and Delivery Options


    MindBranch has been the leading provider of industry and investment research from more than 550 independent research firms since 1992. With over 90,000 market research reports, MindBranch is your trusted source of competitive business intelligence.