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Offshore Outsourcing?s Soft Side, Which No Institution Should Ignore

Product Type: Market Research Report
Published by: TowerGroup
Published: May 2003
Product Code: R301-754
Description
Offshore outsourcing is evolving into a complex, sophisticated IT model with a radically new risk/reward composition. The relationship needs to be managed very differently by brokerage firms than the way they have managed relationships with traditional outsourcers, services bureaus, and independent consultants.
Table of Contents
Vision


Business Drivers


Implications


Introduction


Offshore Outsourcing Watch-List

  • Good Governance
  • Internal Communication
  • Offshore Best Practices


    Offshore Best Practices

  • Contract Management
  • Project-Based
  • Time and Materials (T&M)
  • Fixed Price
  • Managed Services
  • Function Point


    Governance: A Three-Tiered Committee Structure


    Offshore Best Practices and Insights


    Communicating Offshore Outsourcing to Internal Staff


    Conclusion

    • Ordering and More Information
    Price and Delivery Options


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