Industry Research Reports and Market Analysis at MindBranch.com
  

Business Process Management and Knowledge Management: Strengthening Retail Customer Relationships

Product Type: Market Research Report
Published by: TowerGroup
Published: July 2005
Product Code: R301-918
Description
This TowerGroup ViewPoint examines the issues banks face in building strong, profitable customer relationships and discusses new methods and technologies that can provide assistance to bankers.
Table of Contents
TowerGroup Take-Aways




Report Coverage




Background


Exhibit 1: Managing the Customer Life Cycle in Retail Banking Requires Mastery of Organic Growth Skills




People and Technology




Tools and Methods Enhance Customers' Experience

Business Process Management (BPM)

Knowledge Management (KM)



Summary
Ordering and More Information
Price and Delivery Options


MindBranch has been the leading provider of industry and investment research from more than 550 independent research firms since 1992. With over 90,000 market research reports, MindBranch is your trusted source of competitive business intelligence.