Product Type: Market Research Report
Published by: TowerGroup
Published: April 2005
Product Code: R301-941Description Financial services institutions (FSIs) today are hard-pressed to improve operational efficiency and grow revenues. Isolated efforts to reengineer manual workflows or automate service functions may fall short of delivering material improvements. As business process management (BPM) tools bring the benefit of implementing simultaneous business and technology change pervasively, FSIs can gain productivity, business value delivered to customers, and revenue. This ViewPoint highlights the role of BPM along with a networked service chain in transforming and automating financial services processes to make them leaner, more efficient, adaptable, and capable of adding new value to the FSI's business and customers.Table of Contents - TowerGroup Take-Aways
- Report Coverage
- Introduction
- Best Practices in Other Industries Raise Customers' Expectations
- Exhibit 1: FSIs Align Resources and Measure Results That Are Relevant to Their Customers (2005)
- Silo Business Processes and Systems Add Complexity and Inefficiency
- FSIs Tap BPM to Drive the Customer Perspective
- Exhibit 2: A Holistic Dimension of Optimized Financial Services Processes Maximizes Customer Value (2005)
- Streamlined Processes Are Critical to Satisfy Complex Customer Needs
- The Ultimate Frontier: Adaptive, Dynamic, and Personalized Processes
- Summary
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