Product Type: Market Research Report
Published by: TowerGroup
Published: May 2005
Product Code: R301-945Description Despite the relative immaturity of the BPO market, both providers and buyers are loudly tolling the transformation bell. At this juncture, most providers fall short of genuinely transforming financial services processes. Continuous improvement and automation of enterprise processes that are repeatable and scalable require BPO providers to put robust BPM models and technologies at the core of their offerings. This TowerGroup ViewPoint explores the intrinsic role of BPM in BPO.Table of Contents - TowerGroup Take-Aways
- Report Coverage
- Background
- The Expectation Gap
- Exhibit 1: BPO in the Global Financial Services Industry: Vertical vs. Horizontal 2005-08
- Exhibit 2: Business Process Outsourcing in Financial Services by Type, 2005
- The Intrinsic Role of BPM in BPO
- The Benefits of BPM in BPO
- BPM Vendors Catch the BPO Wave
- Exhibit 3: Representative BPO Providers and BPM Vendors in Financial Services, 2005
- Call to Action
- Summary
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