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Navy Federal Credit Union and Proactive Alerting: An Early Adopter's Results with Automated Outreach

Product Type: Market Research Report
Published by: TowerGroup
Published: March 2005
Product Code: R301-956
Description
This TowerGroup Research Note reviews the decisions that led one of the top 20 bank card issuers in the US market to deploy a proactive alerting solution for card fraud detection and subsequently for collections processing. That issuer is Navy Federal Credit Union, which has more than $20 billion in assets and some 2.5 million credit union members scattered around the globe. The Note also analyzes the impact that proactive alerting has had within that organization.
Table of Contents
TowerGroup Take-Aways




Report Coverage




Background




Navy Federal Credit Union: An Introduction

Proactive Outreach: Overview of the Agent-Based Environment


Exhibit 1: Proactive Automated Alerting Designed to Focus Human Interaction on Value-Added Areas


TSYS Notification Selected to Automate Fraud Outreach


Exhibit 2: TSYS Notification Data Architecture




Expanding from Fraud Alerts to Collections




Measuring Success


Exhibit 3: Positive Metrics Resulting from Navy Federal Credit Union s Deployment of Proactive Alerting




Summary
Ordering and More Information
Price and Delivery Options


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