Product Type: Market Research Report
Published by: TowerGroup
Published: April 2005
Product Code: R301-966Description This TowerGroup Research Note investigates the nascent BPO market in the European financial services industry. It analyzes the growing "verticalization" and specialization of BPO across a set of common functions. Furthermore, this Research Note looks at the business drivers for nextgeneration business transformation outsourcing (BTO) and business transformation utility (BTU) models. It also examines current BPO market activity in the European financial services industry, with a focus on the fragmented but maturing provider landscape across horizontal (e.g., HR, finance and accounting) and vertical (e.g., claims processing, fund management, policy administration, mortgage processing) BPO.Table of Contents - TowerGroup Take-Aways
- Report Coverage
- The Taxonomy of BPO in Financial Services
- Lack of a Crisp Definition of BPO
- Difference Between Horizontal and Vertical BPO
- Exhibit 1: Taxonomy of Business Process Outsourcing in the Financial Services Industry (2005)
- Business Process Management at BPO's Core
- The Evolution of BPO
- Exhibit 2: The Outsourcing Value Chain (2005-08)
- Next-Generation BPO
- European BPO Market Trends
- Exhibit 3: European BPO Market Trends by Region (2005)
- The UK Market
- The North-Central European Market
- The Benelux Market
- The Pan-European Market
- European BPO Market Analysis
- Exhibit 4: Fast Facts on the European BPO Market, Financial Services (2005)
- Exhibit 5: Vertical BPO Deals in the European Financial Services Industry (1999-2005)
- Maturity Time Line for European BPO
- Exhibit 6: European BPO Maturity Time Line (1999-2008)
- Provider Landscape in European BPO
- Exhibit 7: BPO Provider Landscape in the European Financial Services Industry (2005)
- The Provider Challenge
- VAT Judgment Hits the Insurance Industry
- Call to Action
- Summary
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