HR Issues and Initiatives: Industry Report

HR Issues and Initiatives

Product Type: Market Research Report
Published by: NelsonHall
Published: April 2007
Product Code: R3055-1

Description

The purpose of this study is to analyze business and HR initiatives and requirements for human resources outsourcing services and to recommend options for vendors in addressing this market. In particular, the study uses user interviewing to establish:

- The HR issues and challenges faced by user organizations overall and by HR service function
- Satisfaction with current HR service provision
- The HR initiatives planned by organizations overall and within each of talent management, payroll services, benefits administration, recruiting & resourcing, and training & learning services
- Attitudes towards use of HR analytics and HR analytics initiatives
- Current and planned usage of external HR services overall and by HR service type.

NelsonHall’s “HR Outsourcing Customer Requirements” report is designed for:
- Marketing, sales and business managers developing strategies to target emerging markets within the HR outsourcing market
- Executives in purchasing organizations seeking an understanding of HR services development
- Consultants advising purchasing organizations in HR service and vendor selection.

The geographic scope of the study is North America, Continental Europe, and the U.K.

Table of Contents

Chapter 1: Introduction: A. Objectives & Scope; B. Methodology; C. Structure of the Report
Chapter 2: Executive Summary: A. Talent Management the Major HR Challenge for Organizations in an Increasingly Competitive Business and HR Environment; B. Workforce Training and Development Remains a Major Challenge for the Pharmaceuticals and Healthcare Sectors; C. Organizations are Aiming to Improve their Management of Recruitment Agencies; D. Organizations are Increasing Local Autonomy in Support of Talent Management Initiatives; E. HR Analytics Increasingly Focused on Identification of Characteristics of High Performers
Chapter 3: HR Issues & Initiatives: A. Business and HR Issues & Initiatives; B. HR Process Satisfaction and Maturity; C. Talent Management Initiatives Planned; D. Initiatives Planned by HR Function
Chapter 4: Current and Planned Application of HR Analytics
Chapter 5: Current and Planned Usage of External HR Services: A. Current Use and Stage of HR Outsourcing; B. Planned Use of HR Outsourcing
List of Exhibits: Exhibit I-1: Interview Profile; Exhibit II-1: Major HR Management Issues; Exhibit II-2: Satisfaction by HR Function; Exhibit II-3: Satisfaction with Absence Management Capability; Exhibit II-4: Satisfaction with Workforce Training & Development Capability; Exhibit II-5: Satisfaction with Recruiting & Resourcing Capability; Exhibit II-6: Satisfaction with Integrated Talent Management Capability; Exhibit II-7: Application of HR Analytics; Exhibit III-1: Human Resources Management Issues; Exhibit III-2: Human Resources Management Issues: Continental Europe; Exhibit III-3: Human Resources Management Issues: U.K.; Exhibit III-4: Human Resources Management Issues: U.S.; Exhibit III-5: Human Resources Management Issues: Banking; Exhibit III-6: Human Resources Management Issues: Healthcare Insurance; Exhibit III-7: Human Resources Management Issues: Healthcare Provider; Exhibit III-8: Human Resources Management Issues: High-Tech; Exhibit III-9: Human Resources Management Issues: Insurance; Exhibit III-10: Human Resources Management Issues: Pharmaceuticals; Exhibit III-11: Extent of Human Resources Management Issues Faced: Retail; Exhibit III-12: Extent of Human Resources Management Issues Faced: Telecoms; Exhibit III-13: Extent of Human Resources Management Issues Faced: Utilities; Exhibit III-14: Current HR Process Maturity; Exhibit III-15: Current HR Process Maturity: Continental Europe; Exhibit III-16: Current HR Process Maturity: U.K.; Exhibit III-17: Current HR Process Maturity: U.S.; Exhibit III-18: Current HR Process Maturity: Banking; Exhibit III-19: Current HR Process Maturity: Healthcare Insurer; Exhibit III-20: Current HR Process Maturity: Healthcare Provider; Exhibit III-21: Current HR Process Maturity: High-Tech; Exhibit III-22: Current HR Process Maturity: Insurance; Exhibit III-23: Current HR Process Maturity: Pharmaceuticals; Exhibit III-24: Current HR Process Maturity: Retail; Exhibit III-25: Current HR Process Maturity: Telecoms; Exhibit III-26: Current HR Process Maturity: Utilities; Exhibit III-27: Current HR Shared Services Maturity; Exhibit III-28: Current HR Shared Services Maturity: Continental Europe; Exhibit III-29: Current HR Shared Services Maturity: U.K.; Exhibit III-30: Current HR Shared Services Maturity: U.S.; Exhibit III-31: Current HR Shared Services Maturity: Banking; Exhibit III-32: Current HR Shared Services Maturity: Healthcare Insurer; Exhibit III-33: Current HR Shared Services Maturity: Healthcare Provider; Exhibit III-34: Current HR Shared Services Maturity: High-Tech; Exhibit III-35: Current HR Shared Services Maturity: Insurance; Exhibit III-36: Current HR Shared Services Maturity: Pharmaceuticals; Exhibit III-37: Current HR Shared Services Maturity: Retail; Exhibit III-38: Current HR Shared Services Maturity: Telecoms; Exhibit III-39: Current HR Shared Services Maturity: Utilities; Exhibit III-40: Current HR Capability Satisfaction; Exhibit III-41: Current HR Capability Satisfaction: Continental Europe; Exhibit III-42: Current HR Capability Satisfaction: U.K.; Exhibit III-43: Current HR Capability Satisfaction: U.S.; Exhibit III-44: Current HR Capability Satisfaction: Banking; Exhibit III-45: Current HR Capability Satisfaction: Healthcare Insurer; Exhibit III-46: Current HR Capability Satisfaction: Healthcare Provider; Exhibit III-47: Current HR Capability Satisfaction: High-Tech; Exhibit III-48: Current HR Capability Satisfaction: Insurance; Exhibit III-49: Current HR Capability Satisfaction: Pharmaceuticals; Exhibit III-50: Current HR Capability Satisfaction: Retail; Exhibit III-51: Current HR Capability Satisfaction: Telecoms; Exhibit III-52: Current HR Capability Satisfaction: Utilities; Exhibit IV-1: Development of HR Analytics Capability; Exhibit IV-2: Development of HR Analytics Capability: Continental Europe; Exhibit IV-3: Development of HR Analytics Capability: U.K.; Exhibit IV-4: Development of HR Analytics Capability: U.S.; Exhibit IV-5: Development of HR Analytics Capability: Banking; Exhibit IV-6: Development of HR Analytics Capability: Healthcare Insurer; Exhibit IV-7: Development of HR Analytics Capability: Healthcare Provider; Exhibit IV-8: Development of HR Analytics Capability: High-Tech; Exhibit IV-9: Development of HR Analytics Capability: Insurance; Exhibit IV-10: Development of HR Analytics Capability: Pharmaceuticals; Exhibit IV-11 : Development of HR Analytics Capability: Retail; Exhibit IV-12: Development of HR Analytics Capability: Telecoms; Exhibit IV-13: Development of HR Analytics Capability: Utilities; Exhibit IV-14: Perceived Usefulness of HR Analytics; Exhibit IV-15: Perceived Usefulness of HR Analytics: Continental Europe; Exhibit IV-16: Perceived Usefulness of HR Analytics: U.K.; Exhibit IV-17: Perceived Usefulness of HR Analytics: U.S.; Exhibit IV-18: Perceived Usefulness of HR Analytics: Banking; Exhibit IV-19: Perceived Usefulness of HR Analytics: Healthcare Insurer; Exhibit IV-20: Perceived Usefulness of HR Analytics: Healthcare Provider; Exhibit IV-21: Perceived Usefulness of HR Analytics: High-Tech; Exhibit IV-22: Perceived Usefulness of HR Analytics: Insurance; Exhibit IV-23: Perceived Usefulness of HR Analytics: Pharmaceuticals; Exhibit IV-24 Perceived Usefulness of HR Analytics: Retail; Exhibit IV-25: Perceived Usefulness of HR Analytics: Telecoms; Exhibit IV-26: Perceived Usefulness of HR Analytics: Utilities; Exhibit IV-27: Issues Addressed Using HR Analytics; Exhibit IV-28: Issues Addressed Using HR Analytics: Continental Europe; Exhibit IV-29: Issues Addressed Using HR Analytics: U.K.; Exhibit IV-30: Issues Addressed Using HR Analytics: U.S.; Exhibit IV-31: Issues Addressed Using HR Analytics: Banking; Exhibit IV-32: Issues Addressed Using HR Analytics: Healthcare Insurer; Exhibit IV-33: Issues Addressed Using HR Analytics: Healthcare Provider; Exhibit IV-34: Issues Addressed Using HR Analytics: High-Tech; Exhibit IV-35: Issues Addressed Using HR Analytics: Insurance; Exhibit IV-36: Issues Addressed Using HR Analytics: Pharmaceuticals; Exhibit IV-37: Issues Addressed Using HR Analytics: Retail; Exhibit IV-38: Issues Addressed Using HR Analytics: Telecoms; Exhibit IV-39: Issues Addressed Using HR Analytics: Utilities; Exhibit V-1: Current Stage of HR Outsourcing; Exhibit V-2: Current Stage of HR Outsourcing: Continental Europe; Exhibit V-3: Current Stage of HR Outsourcing: U.K.; Exhibit V-4: Current Stage of HR Outsourcing: U.S.; Exhibit V-5: Current Stage of HR Outsourcing: Banking; Exhibit V-6: Current Stage of HR Outsourcing: Healthcare Insurer; Exhibit V-7: Current Stage of HR Outsourcing: Healthcare Provider; Exhibit V-8: Current Stage of HR Outsourcing: High-Tech; Exhibit V-9: Current Stage of HR Outsourcing: Insurance; Exhibit V-10: Current Stage of HR Outsourcing: Pharmaceuticals; Exhibit V-11: Current Stage of HR Outsourcing: Retail; Exhibit V-12: Current Stage of HR Outsourcing: Telecoms; Exhibit V-13: Current Stage of HR Outsourcing: Utilities; Exhibit V-14: Areas Already Outsourced; Exhibit V-15: Areas Already Outsourced: Continental Europe; Exhibit V-16: Areas Already Outsourced: U.K.; Exhibit V-17: Areas Already Outsourced: U.S.; Exhibit V-18: Areas Already Outsourced: Banking; Exhibit V-19: Areas Already Outsourced: Healthcare Insurer; Exhibit V-20: Areas Already Outsourced: Healthcare Provider; Exhibit V-21: Areas Already Outsourced: High-Tech; Exhibit V-22: Areas Already Outsourced: Insurance; Exhibit V-23: Areas Already Outsourced: Pharmaceuticals; Exhibit V-24: Areas Already Outsourced: Retail; Exhibit V-25: Areas Already Outsourced: Telecoms; Exhibit V-26: Areas Already Outsourced: Utilities; Exhibit V-27: Outsourced Individually or as Part of a Multi-Process HR Outsourcing; Contract; Exhibit V-28: Outsourced Individually or as Part of a Multi-Process HR Outsourcing; Contract: Continental Europe; Exhibit V-29: Outsourced Individually or as Part of a Multi-Process HR Outsourcing; Contract: U.K.; Exhibit V-30: Outsourced Individually or as Part of a Multi-Process HR Outsourcing; Contract: U.S.; Exhibit V-31: Outsourced Individually or as Part of a Multi-Process HR Outsourcing; Contract: Banking; Exhibit V-32: Outsourced Individually or as Part of a Multi-Process HR Outsourcing; Contract: Healthcare Insurer; Exhibit V-33: Outsourced Individually or as Part of a Multi-Process HR Outsourcing; Contract: Healthcare Provider; Exhibit V-34: Outsourced Individually or as Part of a Multi-Process HR Outsourcing; Contract: High-Tech; Exhibit V-35: Outsourced Individually or as Part of a Multi-Process HR Outsourcing; Contract: Insurance; Exhibit V-36: Outsourced Individually or as Part of a Multi-Process HR Outsourcing; Contract: Pharmaceuticals; Exhibit V-37: Outsourced Individually or as Part of a Multi-Process HR Outsourcing; Contract: Retail; Exhibit V-38: Outsourced Individually or as Part of a Multi-Process HR Outsourcing; Contract: Telecoms; Exhibit V-39: Outsourced Individually or as Part of a Multi-Process HR Outsourcing; Contract: Utilities; Exhibit V-40: Use of Additional HR Outsourcing Services; Exhibit V-41: Use of Additional HR Outsourcing Services: Continental Europe; Exhibit V-42: Use of Additional HR Outsourcing Services: U.K.; Exhibit V-43: Use of Additional HR Outsourcing Services: U.S.; Exhibit V-44: Use of Additional HR Outsourcing Services: Banking; Exhibit V-45: Use of Additional HR Outsourcing Services: Healthcare Insurer; Exhibit V-46: Use of Additional HR Outsourcing Services: Healthcare Provider; Exhibit V-47: Use of Additional HR Outsourcing Services: High-Tech; Exhibit V-48: Use of Additional HR Outsourcing Services: Insurance; Exhibit V-49: Use of Additional HR Outsourcing Services: Pharmaceuticals; Exhibit V-50: Use of Additional HR Outsourcing Services: Retail; Exhibit V-51: Use of Additional HR Outsourcing Services: Telecoms; Exhibit V-52: Use of Additional HR Outsourcing Services: Utilities

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