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eBanking Technology in Europe 2001Product Type: Market Research ReportPublished by: Datamonitor Published: July 2001 Product Code: R313-0069 Description The Internet is still the strongest growth story in European retail banking, with 35 million customers banking online by year-end 2001 and 75 million by 2005. eBanking must remain a critical area of investment for European retail banks in 2001. Datamonitor's new report 'eBanking Technology in Europe 2001', builds on our wealth of research in the European banking and technology markets. With forecasts of eBanking technology expenditure and profiles of nine leading players in the market, this report is your essential guide to exploiting the eBanking opportunityTable of Contents Introduction Key findings Internet banking customer numbers will reach 75 million by 2005 Standalone banks must embrace Open Finance eBanking strategy development will drive the development of a new generation of eBanking technology The Internet will remain the strongest growth area in European retail banking IT spending Positioning of key vendors Action Points INTRODUCTION What is this report about? Who is the target reader? How to use this report MARKET CONTEXT Introduction Key findings eBanking in 2001 eBanking strategies - the key issues going forward Standalone or multichannel - choice of strategy will have a critical impact on an eBanking service offering Product aggregation and the Open Finance concept: essential for standalones Account aggregation is becoming a reality in Europe Next-generation ePayment facilities will be essential for leading eBanks A different customer experience for each eChannel must be developed eChannels will be a key means of customer retention Pan-European expansion is on the back burner eBanking and eWealth management - complementary but remaining separate Summary The next generation of eBanking technology Introduction eBanking infrastructure and applications A unified eDelivery infrastructure will be critical for eBanking competitors Next-generation eBanking applications eCRM technologies - the key is in the personalization More complex product sales will be enabled through the implementation of online advice technologies Account aggregation technology: from talking-point to reality Summary: 2001 will be the year of integration The eBanking technology market in 2000 2000 has been a year of aggressive spending 2000-2005 - the eBanking technology market will double in size CUSTOMER FOCUS Introduction Key findings The eBanking investment climate Retail banks - what must they do in order to succeed? What banks need in terms of eBanking solutions Opportunities and challenges for eBanking IT vendors eBanking infrastructure and application software vendors Next-generation application vendors Systems integrators Critical success factors for eBanking vendors COMPETITOR DYNAMICS Introduction Key findings Market overview Vendor dynamics Software providers eBanking platform vendors eBanking application/component vendors eCRM vendors STP/process integration vendors ePayment technology vendors Account aggregation vendors Online advice engine vendors Services companies Competitive positioning Vendor profiles BroadVision Brokat Technologies Cap Gemini Ernst & Young Eontec Hewlett-Packard (HP) IBM S1 Staffware Yodlee THE FUTURE DECODED Introduction Key findings The next four years of eBanking IT spend - a 'two-speed Europe'? The French market represents the biggest growth opportunity as the big banks play catch-up Buoyant growth in external spend, but many banks remain internally focused Integration in 2001 will drive systems integration expenditure Infrastructure, eBanking applications and value-added eBanking services will push demand for packaged software Infrastructure spend will tail off as eCRM and integration drive expenditure The key opportunities will be in account aggregation, process integration and the mobile banking space The importance of eCRM will be also reflected in strong expenditure growth Conclusion: the outlook for vendors is good for the next four years Country tables: source splits ACTION POINTS Introduction Key findings Action Point 1: Retail banks must continue view the Internet as a key area of investment Action Point 2: Clicks-and-mortar players must focus on leveraging their multichannel distribution capabilities as a key differentiator Action Point 3: Standalone players need to embrace Open Finance Action Point 4: Smaller banks must execute the basics well Action Point 5: For vendors, the overall eBanking IT market will remain lucrative Action Point 6: Vendors must focus on mBanking and account aggregation as the two key areas of future functionality development in the near term Action Point 7: The two 'long spends' of integration and eCRM will dominate eBanking project spending over the next two years, and vendors must align themselves appropriately APPENDIX Sector and market definitions Customer number forecasts eBanking IT expenditure IT spending solution type definitions IT spending source definitions Market definitions General definitions Abbreviations Interpretation of figures Forecasts and assumptions Research methodology Product and services definitions Preparation of first draft data Coverage of secondary and published sources Primary industry interviews Forecast methodology Data finalization, cross-checks and verification Data inconsistencies Future readings Financial services technology and eFS Reports Briefs IMPACT Contact us SPP writing team How to contact experts in your industry (c) Datamonitor 2000. 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