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European eFinancial Services Survey 2001

Product Type: Market Research Report
Published by: Datamonitor
Published: November 2001
Product Code: R313-1278
Description
eFinancial Services is entering a new era. With build-out of core eBusiness infrastructure well advanced, FSIs are now focusing on extracting greater value from existing eFS initiatives. Although continuing to make targeted investments in emerging eFS areas, European FSIs are loath to invest in IT and eBusiness in the absence of demonstrable ROI and cost/benefit. Datamonitor's 'European eFinancial Services Survey 2001' provides FSIs and technology vendors with a definitive insight into current and emerging eCommerce trends across the European retail banking, insurance and brokerage sectors. It examines key issues at the core of FSIs' eBusiness strategies.
Table of Contents
0.1 Introduction

Objectives

Audience

0.2 Key findings

CRM is the critical area for eInvestment

One-to-one marketing is a key area in the development of eCRM

Decisions are increasingly business-driven and centralized

Vendors are not perceived as understanding the business implications of

eCommerce

CATALYST

1.1 Introduction

1.2 Project scope

1.3 Methodology

End-user interviews

Geographic spread

EUROPEAN eFS OVERVIEW

2.1 Introduction

2.2 Key findings

2.3 European eFS overview

EUROPEAN eFS STRATEGIES

3.1 Introduction

3.2 Key findings

3.3 eFS strategy

eBUSINESS PROJECTIONS AND WEB FUNCTIONALITY

4.1 Introduction

4.2 Key findings

4.3 eBusiness projections and web-functionality

eSPENDING

5.1 Introduction

5.2 Key findings

5.3 eSpending

OUTSOURCING AND ASPs

6.1 Introduction

6.2 Key findings

6.3 Outsourcing and ASPs

APPENDIX

Definitions

Sector definitions

General definitions

COMPLEMENTARY RESEARCH

8.1 Future readings

Reports

Briefs

8.2 IMPACT

8.3 SPP writing team

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