Product Type: Market Research Report
Published by: Datamonitor
Published: April 2006
Product Code: R313-14362Description Introduction
As the value of speech shifts further up the value chain stack, speech applications will become the most important aspect of a speech solution. Solution sales will be heavily dictated by the availability and functionality of certain speech applications. Vendors will need to target resources by application and vertical in order to generate profitable revenue growth in the voice business market.
Scope
- Segmentation and growth of information provision and transactional speech applications.
- Primary drivers for investment in information provision and transactional applications.
- Discussion of declining price points and growing deployment options
Highlights
Enterprises are looking to increase automation rates in the contact center to reduce costs.
The visibility of speech technology and its business benefits is improving.
Declining price points and growing deployment options are helping drive investment in speech applications.
Reasons to Purchase
- Understand the market and key trends for information provision and transactional speech applications.
- Compare market figures on different types of speech applications.
- Uncover new strategies to approach the enterprise market.
Table of Contents - DATAMONITOR VIEW
- CATALYST
- SUMMARY
- METHODOLOGY
- ANALYSIS
- Enteprises' strong desire to increase automation rates in the contact center to reduce costs
- Taxonomy for speech applications
- Increasing visibility of speech technology and its business benefits
- Spending on information provision and transactional speech applications is growing
- Shifting patterns in speech application spending
- Declining price points and growing deployment options
- Open-standards are helping drive innovation
- Pre-built modules and components are bringing down costs
- Hosted and premise-based managed services provide greater deployment flexibility
- Development tools and application frameworks are simplifying the application life cycle
- ACTIONS
- APPENDIX
- Definitions
- Contact centers
- Dual tone multi-frequency (DTMF)
- Interactive voice response (IVR)
- Natural language understanding (NLU)
- Open-standards
- Further reading
- Ask the analyst
- List of Tables
- Table 1: Respondents' views on contact center call automation, 2006
- Table 2: Spending on information provision and transactional speech applications, 2005-2010
- Table 3: Shifting patterns in speech application spending, 2005-2010
- List of Figures
- Figure 1: Respondents' views on contact center call automation, 2006
- Figure 3: Taxonomy for speech applications
- Figure 2: Snapshot of DTMF and speech applications
- Figure 4: Spending on information provision and transactional speech applications, 2005-2010
- Figure 5: Shifting patterns in speech application spending, 2005-2010
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