Contact Center Outsourcing Trends in Canada, India, Mexico and the Philippines

Contact Center Outsourcing Trends in Canada, India, Mexico and the Philippines (Databook)

Product Type: Market Research Report
Published by: Datamonitor
Published: April 2006
Product Code: R313-15514

Description

Introduction

Statistical and graphic description of India, Canada, Mexico and the Philippines from the perspective of contact center outsourcing.

Scope

Contact center outsourcing statistics and graphical representation for Canada.
Contact center outsourcing statistics and graphical representation for India.
Contact center outsourcing statistics and graphical representation for Mexico.
Contact center outsourcing statistics and graphical representation for the Philippines.

Highlights

There will be marked changes in the growth patterns of maturing contact center markets, as the global industry matures.

These trends are highlighted in both graphs and statistics to provide the buyer with optimal understanding of the changes the maturing markets are enduring.

Demand statistics provide the reader with a clear idea of what countries are seeking contact center services from maturing markets both currently and long-term.

Reasons to Purchase

Understand the size of maturing contact center markets.
Learn about the vertical evolution of maturing contact center markets.
Find out about changing size-bands in Canada, Mexico, India and the Philippines.

Table of Contents

CHAPTER 1 INTRODUCTION: What is this report about?; Catalyst; Methodology; Definitions
CHAPTER 2 CANADA
CHAPTER 3 INDIA
CHAPTER 4 MEXICO
CHAPTER 5 PHILIPPINES
APPENDIX: Futher reading; Ask the analyst
LIST OF TABLES: Table 1: Contact Center definitions; Table 2: Total Canadian outsourced agent positions (000s) 2005 - 2010; Table 3: Vertical distribution of offshore outsourced APs in Canada (000s) 2005 - 2010; Table 4: Vertical distribution of domestic outsourced APs (000s) in Canada 2005 - 2010; Table 5: Outsourced offshore APs (000s) in Canada by contact center sizeband 2005 - 2010; Table 6: Outsourced domestic APs (000s) in Canada by contact center sizeband 2005 - 2010; Table 7: Geographic markets served by Canadian outsourced APs 2005 - 2010; Table 8: Total Indian outsourced agent positions (000s) 2005 - 2010; Table 9: Vertical distribution of offshore outsourced APs (000s) in India 2005 - 2010; Table 10: Vertical distribution of domestic outsourced APs (000s) in India 2005 - 2010; Table 11: Outsourced offshore APs (000s) in India by contact center sizeband 2005 - 2010; Table 12: Outsourced domestic APs (000s) in India by contact center sizeband 2005 - 2010; Table 13: Geographic markets served by Indian outsourced APs 2005 - 2010; Table 14: Total Mexican outsourced agent positions (000s) 2005 - 2010; Table 15: Vertical distribution of offshore outsourced APs (000s) in Mexico 2005 - 2010; Table 16: Vertical distribution of domestic outsourced APs (000s) in Mexico 2005 - 2010; Table 17: Outsourced offshore APs (000s) in Mexico by contact center sizeband 2005 - 2010; Table 18: Outsourced domestic APs (000s) in Mexico by contact center sizeband 2005 - 2010; Table 19: Geographic markets served by Mexican outsourced APs 2005 - 2010; Table 20: Total Philippine outsourced agent positions (000s) 2005 - 2010; Table 21: Vertical distribution of offshore outsourced APs (000s) in Philippines 2005 - 2010; Table 22: Vertical distribution of domestic outsourced APs (000s) in Philippines 2005 - 2010; Table 23: Outsourced offshore APs (000s) in Philippines by contact center sizeband 2005 - 2010; Table 24: Outsourced domestic APs (000s) in Philippines by contact center sizeband 2005 - 2010; Table 25: Geographic markets served by Philippine outsourced APs 2005 - 2010
LIST OF FIGURES: Figure 1: Total Canadian outsourced agent positions 2005 - 2010; Figure 2: Vertical distribution of offshore outsourced APs in Canada 2005 - 2010; Figure 3: Vertical distribution of domestic outsourced APs in Canada 2005 - 2010; Figure 4: Outsourced offshore APs in Canada by contact center sizeband 2005 - 2010; Figure 5: Outsourced domestic APs in Canada by contact center sizeband 2005 - 2010; Figure 6: Geographic markets served by Canadian outsourced APs 2005 - 2010; Figure 7: Total Indian outsourced agent positions 2005 - 2010; Figure 8: Vertical distribution of offshore outsourced APs in India 2005 - 2010; Figure 9: Vertical distribution of domestic outsourced APs in India 2005 - 2010; Figure 10: Outsourced offshore APs in India by contact center sizeband 2005 - 2010; Figure 11: Outsourced domestic APs in India by contact center sizeband 2005 - 2010; Figure 12: Geographic markets served by Indian outsourced APs 2005 - 2010; Figure 13: Total Mexican outsourced agent positions 2005 - 2010; Figure 14: Vertical distribution of offshore outsourced APs in Mexico 2005 - 2010; Figure 15: Vertical distribution of domestic outsourced APs in Mexico 2005 - 2010; Figure 16: Outsourced offshore APs in Mexico by contact center sizeband 2005 - 2010; Figure 17: Outsourced domestic APs in Mexico by contact center sizeband 2005 - 2010; Figure 18: Geographic markets served by Mexican outsourced APs 2005 - 2010; Figure 19: Total Philippine outsourced agent positions 2005 - 2010; Figure 20: Vertical distribution of offshore outsourced APs in Philippines 2005 - 2010; Figure 21: Vertical distribution of domestic outsourced APs in Philippines 2005 - 2010; Figure 22: Outsourced offshore APs in Philippines by contact center sizeband 2005 - 2010; Figure 23: Outsourced domestic APs in Philippines by contact center sizeband 2005 - 2010; Figure 24: Geographic markets served by Philippine outsourced APs 2005 - 2010

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