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BPO in the Italian manufacturing industry (Databook)

Product Type: Market Research Report
Published by: Datamonitor
Published: July 2006
Product Code: R313-15558
Description
Introduction

In order to cut costs, manufacturers are re-focusing on their core competency production. To do this, many are outsourcing non-critical processes to service providers in the hopes of gaining greater overall efficiency with a lower cost base.

Scope

  • All market forecasts are from 2002 to 2008 inclusive.
  • All forecasts are for the manufacturing industry as a whole.
  • BPO is split down into six segments: CRM, finance & accounting, HR, knowledge processes, payments & billing and supply management.


    • Highlights

    BPO is growing strongly within the manufacturing industry as companies look to extract maximum value from limited budgets, while dealing with numerous market issues. As the capabilities of BPO providers continue to advance, and manufacturers come under increasing pressure, the market for BPO will continue to grow at a steady rate.

    Reasons to Purchase

  • Gain insight into key BPO growth patterns in Italy.
  • Understand evolving BPO investment and adoption.
  • Identify the fastest growing BPO markets for Italy.
    • Table of Contents
    TABLE OF CONTENTS

    INTRODUCTION 6

    What is this report about? 6

    Catalyst 6

    Methodology 6

    Definitions 6

    BPO IN THE ITALY MFG INDUSTRY 8

    Total BPO revenues within the Italian manufacturing industry 8

    CRM BPO revenues within the Italian manufacturing industry 9

    F&A BPO revenues within the Italian manufacturing industry 10

    HR BPO revenues within the Italian manufacturing industry 11

    KP BPO revenues within the Italian manufacturing industry 12

    P&B BPO revenues within the Italian manufacturing industry 13

    SM BPO revenues within the Italian manufacturing industry 14

    APPENDIX 15

    Further reading 15

    Ask the analyst 15





    LIST OF TABLES

    Table 1: BPO definitions 7

    Table 2: BPO services in the Italian MFG industry. 2002-08 ($m) 8

    Table 3: CRM BPO services in the Italian MFG industry. 2002-08 ($m) 9

    Table 4: F&A BPO services in the Italian MFG industry. 2002-08 ($m) 10

    Table 5: HR BPO services in the Italian MFG industry. 2002-08 ($m) 11

    Table 6: KP BPO services in the Italian MFG industry. 2002-08 ($m) 12

    Table 7: P&B BPO services in the Italian MFG industry. 2002-08 ($m) 13

    Table 8: SM BPO services in the Italian MFG industry. 2002-08 ($m) 14





    LIST OF FIGURES

    Figure 1: BPO services in the Italian MFG industry. 2002-08 ($m) 8

    Figure 2: CRM BPO services in the Italian MFG industry. 2002-08 ($m) 9

    Figure 3: F&A BPO services in the Italian MFG industry. 2002-08 ($m) 10

    Figure 4: HR BPO services in the Italian MFG industry. 2002-08 ($m) 11

    Figure 5: KP BPO services in the Italian MFG industry. 2002-08 ($m) 12

    Figure 6: P&B BPO services in the Italian MFG industry. 2002-08 ($m) 13

    Figure 7: SM BPO services in the Italian MFG industry. 2002-08 ($m) 14
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