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Insurance BPO (Databook)

Product Type: Market Research Report
Published by: Datamonitor
Published: July 2006
Product Code: R313-15994
Description
Introduction

This databook contains detailed information around the key areas of BPO in the insurance sector. The processes covered are healthcare payer, life and pensions policy administration as well as horizontal processes such as CRM BPO, finance and accounting BPO, Human resources BPO and Supply Chain management. The data is displayed by line of business, country, regions and service type.

Scope

  • All markets have historical and forecast data from 2002-2008
  • The databook details spend on both insurance specific as well as horizontal BPO processes in the sector
  • Regional and country analysis of the spending data is provided for both vertical and horizontal processes


    • Highlights

    Interest in BPO services and actual take-up continues to rise in the insurance sector as insurers continue to look for operational efficiency enhancements and increasingly take advantage of growth opportunities.

    This theme looks at the insurance specific processes and functions, highlighting strategic development direction of individual market segments, providing end-user insight, competitive positioning and spend to 2008.

    Reasons to Purchase

  • Gain insight into key insurance spending areas
  • Understand the evolving BPO spending and adoption
  • Identify fast growing opportunities with detailed understanding of national and market growth rates
    • Table of Contents
    CHAPTER 1 INTRODUCTION
    What is this report about?
    Catalyst
    Methodology
    Definitions


    CHAPTER 2 INDUSTRY SPECIFIC BPO IN THE INSURANCE SECTOR


    CHAPTER 3 HORIZONTAL BPO IN THE INSURANCE SECTOR


    CHAPTER 4 APPENDIX
    Futher reading
    Ask the analsyst


    LIST OF TABLES
    Table 1: Contact Center definitions
    Table 2: Insurance BPO services by lines of business globally, 2002-2008
    Table 3: Total Insurance BPO services by region, 2002-2008
    Table 4: Policy administration BPO services by country, 2002-2008
    Table 5: Healthcare claims administration BPO services by country, 2002-2008
    Table 6: Horizontal BPO by region, 2006
    Table 6: Horizontal BPO by service area, 2002-2008
    Table 8: Horizontal BPO by country 2002-2008


    LIST OF FIGURES
    Figure 1: Insurance BPO services by lines of business globally, 2002-2008
    Figure 2: Total Insurance BPO services by region, 2002-2008
    Figure 3: Policy administration BPO services by biggest 10 countries
    Figure 4: Healthcare claims administration BPO services by biggest 10 countries
    Figure 5: Horizontal BPO by region, 2006
    Figure 6: Horizontal BPO by service area, 2002-2008
    Figure 7: Horizontal BPO by biggest 10 countries
    Ordering and More Information
    Price and Delivery Options


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