Contact Centers in Senegal (Databook): Industry Report

Contact Centers in Senegal (Databook)

Product Type: Market Research Report
Published by: Datamonitor
Published: July 2006
Product Code: R313-16094

Description

Introduction

The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent positions and technology spending, and the data is segmented by vertical market, in-house/outsourced, size-band, type of technology, IP/TDM, and hosted/CPE.

Scope

All market forecasts are from 2004 to 2009 inclusive.

All agent position and technology spending data is segmented by size-band and vertical market.

Spending data for inbound routing hardware and software, outbound, workforce management, quality monitoring, agent analytics and eLearning.

Highlights

The expansion in demand for products and services in Asia, Eastern Europe, Latin America, the Middle East and Africa, combined with the increase in offshoring, will lead to the creation of four times as many new agent positions in developing markets over the next four years as in developed markets.

Vendors will need to carefully target resources by country and vertical market in order to generate profitable revenue growth.

Reasons to Purchase

Gain insight into key contact center growth patterns.

Understand evolving contact center technology investment and adoption.

Identify the fastest growing vertical markets for contact center technology and services.

Table of Contents

CHAPTER 1 INTRODUCTION: What is this report about?; Catalyst; Methodology; Definitions
CHAPTER 2 AGENT POSITIONS: Contact Centers and Agent Positions in Saudi Arabia; In-house and Outsourced Agent Positions in Saudi Arabia; Agent positions in Saudi Arabia by vertical market; Agent positions in Saudi Arabia by size-band; Agent positions in Saudi Arabia by telephony end-point; Agent positions in Saudi Arabia by technology location
CHAPTER 3 TECHNOLOGY SPENDING: Saudi Arabia contact center technolgy spending by application; Saudi Arabia contact center technolgy spending by vertical; Saudi Arabia contact center technolgy spending by size-band
CHAPTER 4 INBOUND CONTACT CENTER HARDWARE ROUTING TECHNOLOGY SPENDING: Saudi Arabia Inbound contact center hardware routing technolgy spending by vertical; Saudi Arabia Inbound contact center hardware routing technolgy spending by size-band
CHAPTER 5 INBOUND CONTACT CENTER SOFTWARE ROUTING TECHNOLOGY SPENDING: Saudi Arabia Inbound contact center software routing technolgy spending by vertical; Saudi Arabia Inbound contact center software routing technolgy spending by size-band
CHAPTER 6 OUTBOUND CONTACT CENTER TECHNOLOGY SPENDING: Saudi Arabia Outbound contact center technolgy spending by vertical; Saudi Arabia Outbound contact center technolgy spending by size-band
CHAPTER 7 CONTACT CENTER AGENT ANALYTICS TECHNOLOGY SPENDING: Saudi Arabia Contact center agent analytics technolgy spending by vertical; Saudi Arabia Contact center agent analytics technolgy spending by size-band
CHAPTER 8 CONTACT CENTER ELEARNING TECHNOLOGY SPENDING: Saudi Arabia Contact center eLearning technolgy spending by vertical; Saudi Arabia Contact center eLearning technolgy spending by size-band
CHAPTER 9 CONTACT CENTER QUALITY MONITORING TECHNOLOGY SPENDING: Saudi Arabia Contact center Quality Monitoring technolgy spending by vertical; Saudi Arabia Contact center Quality Monitoring technolgy spending by size-band
CHAPTER 10 CONTACT CENTER WORKFORCE MANAGEMENT TECHNOLOGY SPENDING: Saudi Arabia Contact center Workforce Management technolgy spending by vertical; Saudi Arabia Contact center Workforce Management technolgy spending by size-band
CHAPTER 11 APPENDIX: Futher reading; Ask the analsyst
LIST OF TABLES: Table 1: Contact Center definitions; Table 2: Contact centers and agent positions in Saudi Arabia. 2004 - 2009; Table 3: In house and outsourced agent positions in Saudi Arabia. 2004 - 2009; Table 4: Agent positions in Saudi Arabia by vertical market. 2004 - 2009; Table 5: Agent positions in Saudi Arabia by size-band. 2004 - 2009; Table 6: Agent positions in Saudi Arabia by telephony end-point. 2004 - 2009; Table 7: Agent positions in Saudi Arabia by technology location. 2004 - 2009; Table 8: Saudi Arabia contact center technolgy spending by application. 2004 - 2009; Table 9: Contact Center Technology spending in Saudi Arabia by vertical market. 2004 - 2009; Table 10: Saudi Arabia contact center technolgy spending by size-band. 2004 - 2009; Table 11: Inbound contact center hardware routing Technology spending in Saudi Arabia by vertical market. 2004 - 2009; Table 12: Saudi Arabia Inbound contact center hardware routing technolgy spending by size-band. 2004 - 2009; Table 13: Inbound contact center software routing Technology spending in Saudi Arabia by vertical market. 2004 - 2009; Table 14: Saudi Arabia Inbound contact center software routing technolgy spending by size-band. 2004 - 2009; Table 15: Outbound contact center Technology spending in Saudi Arabia by vertical market. 2004 - 2009; Table 16: Saudi Arabia Outbound contact center technolgy spending by size-band. 2004 - 2009; Table 17: Contact center agent analytics Technology spending in Saudi Arabia by vertical market. 2004 - 2009; Table 18: Saudi Arabia Contact center agent analytics technolgy spending by size-band. 2004 - 2009; Table 19: Contact center eLearning Technology spending in Saudi Arabia by vertical market. 2004 - 2009; Table 20: Saudi Arabia Contact center eLearning technolgy spending by size-band. 2004 - 2009; Table 21: Contact center Quality Monitoring Technology spending in Saudi Arabia by vertical market. 2004 - 2009; Table 22: Saudi Arabia Contact center Quality Monitoring technolgy spending by size-band. 2004 - 2009; Table 23: Contact center Workforce Management Technology spending in Saudi Arabia by vertical market. 2004 - 2009; Table 24: Saudi Arabia Contact center Workforce Management technolgy spending by size-band. 2004 - 2009
LIST OF FIGURES: Figure 1: Contact centers and agent positions in Saudi Arabia. 2004 - 2009; Figure 2: In house and outsourced agent positions in Saudi Arabia. 2004 - 2009; Figure 3: Agent positions in Saudi Arabia by vertical market. 2004 & 2009; Figure 4: Agent positions in Saudi Arabia by size-band. 2004 & 2009; Figure 5: Agent positions in Saudi Arabia by telephony end-point. 2004 - 2009; Figure 6: Agent positions in Saudi Arabia by technology location. 2004 - 2009; Figure 7: Saudi Arabia contact center technolgy spending by application. 2004 - 2009; Figure 8: Contact Center Technology spending in Saudi Arabia by vertical market. 2004 & 2009; Figure 9: Saudi Arabia contact center technolgy spending by size-band. 2004 & 2009; Figure 10: Inbound contact center hardware routing Technology spending in Saudi Arabia by vertical market. 2004 & 2009; Figure 11: Saudi Arabia Inbound contact center hardware routing technolgy spending by size-band. 2004 & 2009; Figure 12: Inbound contact center software routing Technology spending in Saudi Arabia by vertical market. 2004 & 2009; Figure 13: Saudi Arabia Inbound contact center software routing technolgy spending by size-band. 2004 & 2009; Figure 14: Outbound contact center Technology spending in Saudi Arabia by vertical market. 2004 & 2009; Figure 15: Saudi Arabia Outbound contact center technolgy spending by size-band. 2004 & 2009; Figure 16: Contact center agent analytics Technology spending in Saudi Arabia by vertical market. 2004 & 2009; Figure 17: Saudi Arabia Contact center agent analytics technolgy spending by size-band. 2004 & 2009; Figure 18: Contact center eLearning Technology spending in Saudi Arabia by vertical market. 2004 & 2009; Figure 19: Saudi Arabia Contact center eLearning technolgy spending by size-band. 2004 & 2009; Figure 20: Contact center Quality Monitoring Technology spending in Saudi Arabia by vertical market. 2004 & 2009; Figure 21: Saudi Arabia Contact center Quality Monitoring technolgy spending by size-band. 2004 & 2009; Figure 22: Contact center Workforce Management Technology spending in Saudi Arabia by vertical market. 2004 & 2009; Figure 23: Saudi Arabia Contact center Workforce Management technolgy spending by size-band. 2004 & 2009

Ordering and More Information

Price and Delivery Options

MindBranch has been the leading provider of industry and investment research from more than 550 independent research firms since 1992. With over 90,000 market research reports, MindBranch is your trusted source of competitive business intelligence.