Product Type: Market Research Report
Published by: Datamonitor
Published: June 2006
Product Code: R313-16898Description Introduction
A discussion of the strategic implications of the Philippines as a location for contact center outsourcing.
Scope- The extent to which the Philippines will grow as an outsourcing destination
- The Philippines as a market for domestic and offshore outsourced customer care
The existing and potential drivers & inhibitors found in the P- hilippines in relation to outsourcing
A- ction points for investors to profit from outsourcing in the Philippines
Highlights
Philippine contact center outsourcing growth levels from both a domestic and offshore perspective
Detailed qualitative information on the business issues facing the Philippine contact center outsourcing industry
Strategic action points highlighting how investors can continue to profit from the evolving contact center outsourcing landscape in the Philippines
Reasons to Purchase- Understand how the contact center industry is changing in the Philippines
- Learn where contact center outsourcers should invest resources in the Philippines
- Find out what strategies will help ensure long term investment plans in the Philippines returns profit over the long term
Table of Contents - DATAMONITOR VIEW
- CATALYST
- SUMMARY
- METHODOLOGY
- ANALYSIS
- The Philippines presents a strong outsourcing opportunity in its domestic market
- Expanding total outsourcing market but slowing overall growth
- Limited offshore prospects offset by growing domestic outsourced segment
- Vertical outsourcing opportunity - financial services, telcos, technology and retail
- Solid sophistication in the Philippines means good customer interactions
- US cultural affinity means opportunity in Canada and Australia
- The Philippines is cost effective and shows little sign of escalating overheads
- Actions
- APPENDIX
- Further reading
- Ask the analyst
- List of Tables
- Table 1: Outsourced Philippine APs, 2005 - 2010
- Table 2: Philippine outsourced APs - domestic versus offshore, 2005 - 2010
- List of Figures
- Figure 1: Outsourced Philippine APs, 2005 - 2010
- Figure 2: Philippine outsourced APs - domestic versus offshore, 2005 - 2010
- Figure 3: Selected Philippine economic indicators, 2005 - 2007
- Figure 4: Philippine contact center outsourcing - vertical analysis, 2005 & 2010
- Figure 5: Philippine outsourced contact center demand by country, 2005 - 2010
- Figure 6: Offshore contact center location price / agent / hour, 2005
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