Vertical Analysis - How Much Is Europe Losing To Offshore? (Strategy Focus)

• The demand for outsourced agents in EMEA;
• Vertical breakdown of current trends;
• Analysis of specific offshore locations and regional breakdown.

• Identify opportunities for growth in a complex market;
• Gain an in-depth understanding of trends in key verticals;
• Accurately assess regional differences in the approach to offshoring.

DATAMONITOR VIEW

CATALYST

SUMMARY

METHODOLOGY

ANALYSIS

The number of onshore APs in Western Europe are growing as a whole

Though nearshore locations are expanding, there is an eventual cap on capacity

Pragmatist verticals continue to be unwilling to move offshore

Verticals with offshore potential

Onshore verticals

APPENDIX

Further reading

Ask the analyst

List of Tables

Table 1: Distribution of outsourced APs within EMEA

Table 2: Agent positions serving selected Western European nations, 2005-2010

Table 3: Vertical distribution of outsourced APs (000s) in EMEA, 2005-2010

List of Figures

Figure 1: Distribution of outsourced APs within EMEA

Figure 2: Offshore APs serving selected EMEA nations, 2004-2010

Figure 3: Vertical propensity to move offshore

Figure 4: Vertical distribution of APs in EMEA, 2005-2010