Business Trends: Contact Center Outsourcing and Services

Business Trends: Contact Center Outsourcing and Services - Understanding your Outsourcing Customer (Customer Focus)

Product Type: Market Research Report
Published by: Datamonitor
Published: November 2006
Product Code: R313-18103

Description

Introduction

End-user feedback from outsourcing customers on topical issues facing their investment decisions. Outsourcing decision-makers from a wide vertical and geographic mix.

Scope

200 interviews with outsourcing investors from North America, Western Europe and Australia / New Zealand
Respondents from across vertical markets, including financial services, telcos, manufacturing, retail, government and others
Provides an overview of the current outsourcing investor market base, including demographic data from Datamonitor's Business Trends primary research
Introduces technology adoption trends of outsourcing investors

Highlights

Outsourcing investors are putting more priority on quality and location stability, while still placing a premium on price

Outsourcing investors are also looking toward multichannel deployments, as opposed to simply voice-based operations

Drivers and inhibitors by traditional and emerging offshore locations

Reasons to Purchase

Effectively map IT solutions to address outsourcing business pain points
Gain firsthand insight on investment priorities and location outlooks for 2006
Target outsourcing investors more effectively

Please Note: This is delivered as a PowerPoint Presentation.

Table of Contents

Please Note: Due to the brevity and/or nature of the content posted, there is no table of contents available for this report.

Ordering and More Information

Price and Delivery Options

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