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Established Contact Center Outsourcing Markets (Databook)

Product Type: Market Research Report
Published by: Datamonitor
Published: November 2006
Product Code: R313-18572
Description
Introduction

Statistical coverage of the established contact center markets.

Scope
  • Contact center outsourcing statistics and graphical representation for the United States
  • Contact center outsourcing statistics and graphical representation for major Western European locations
Highlights

Datamonitor forecasts shifts in the growth patterns of mature contact center markets, as the global industry matures.

These trends are highlighted in both graphs and statistics to provide the buyer with optimal understanding of the changes mature markets are enduring.

Demand statistics provide the reader with a clear idea of what countries are seeking contact center services from emerging markets both currently and long-term.

Reasons to Purchase
  • Understand the size of mature contact center markets.
  • Learn about the vertical evolution of mature contact center markets.
  • Find out about changing size-bands in across mature markets.
Table of Contents
OVERVIEW
CATALYST
This databook covers the major mature contact center outsourcing markets in the world today, which are SUMMARY
METHODOLOGY


MATURING CONTACT CENTER OUTSOURCING MARKETS
FRANCE
Total France outsourced agent positions 2005 - 2010
Vertical distribution of offshore outsourced APs in France 2005 - 2010
Vertical distribution of domestic outsourced APs in France 2005 - 2010
Outsourced offshore APs in France by contact center sizeband 2005 - 2010
Outsourced domestic APs in France by contact center sizeband 2005 - 2010
Geographic markets served by France outsourced APs 2005 - 2010
GERMANY
Total Germany outsourced agent positions 2005 - 2010
Vertical distribution of offshore outsourced APs in Germany 2005 - 2010
Vertical distribution of domestic outsourced APs in Germany 2005 - 2010
Outsourced offshore APs in Germany by contact center sizeband 2005 - 2010
Outsourced domestic APs in Germany by contact center sizeband 2005 - 2010
Geographic markets served by Germany outsourced APs 2005 - 2010
UK
Total UK outsourced agent positions 2005 - 2010
Vertical distribution of offshore outsourced APs in UK 2005 - 2010
Vertical distribution of domestic outsourced APs in UK 2005 - 2010
Outsourced offshore APs in UK by contact center sizeband 2005 - 2010
Outsourced domestic APs in UK by contact center sizeband 2005 - 2010
Geographic markets served by UK outsourced APs 2005 - 2010
ITALY
Total Italy outsourced agent positions 2005 - 2010
Vertical distribution of offshore outsourced APs in Italy 2005 - 2010
Vertical distribution of domestic outsourced APs in Italy 2005 - 2010
Outsourced offshore APs in Italy by contact center sizeband 2005 - 2010
Outsourced domestic APs in Italy by contact center sizeband 2005 - 2010
Geographic markets served by Italy outsourced APs 2005 - 2010
SPAIN
Total Spain outsourced agent positions 2005 - 2010
Vertical distribution of offshore outsourced APs in Spain 2005 - 2010
Vertical distribution of domestic outsourced APs in Spain 2005 - 2010
Outsourced offshore APs in Spain by contact center sizeband 2005 - 2010
Outsourced domestic APs in Spain by contact center sizeband 2005 - 2010
Geographic markets served by Spain outsourced APs 2005 - 2010
Benelux
Total Benelux outsourced agent positions 2005 - 2010
Vertical distribution of offshore outsourced APs in Benelux 2005 - 2010
Vertical distribution of domestic outsourced APs in Benelux 2005 - 2010
Outsourced offshore APs in Benelux by contact center sizeband 2005 - 2010
Outsourced domestic APs in Benelux by contact center sizeband 2005 - 2010
Geographic markets served by Benelux outsourced APs 2005 - 2010
USA
Total USA outsourced agent positions 2005 - 2010
Vertical distribution of offshore outsourced APs in USA 2005 - 2010
Vertical distribution of domestic outsourced APs in Spain 2005 - 2010
Outsourced offshore APs in USA by contact center sizeband 2005 - 2010
Outsourced domestic APs in USA by contact center sizeband 2005 - 2010
Geographic markets served by USA outsourced APs 2005 - 2010

APPENDIX
Definitions
Further reading
Ask the analyst
Datamonitor consulting


List of Tables
Table 1: Total France outsourced agent positions (000s) 2005 - 2010
Table 2: Vertical distribution of offshore outsourced APs (000s) in France 2005 - 2010
Table 3: Vertical distribution of domestic outsourced APs (000s) in France 2005 - 2010
Table 4: Outsourced offshore APs (000s) in France by contact center sizeband 2005 - 2010
Table 5: Outsourced domestic APs (000s) in France by contact center sizeband 2005 - 2010
Table 6: Geographic markets served by France outsourced APs 2005 - 2010
Table 7: Total Germany outsourced agent positions (000s)2005 - 2010
Table 8: Vertical distribution of offshore outsourced APs (000s) in Germany 2005 - 2010
Table 9:     Vertical distribution of domestic outsourced APs (000s) in Germany 2005 - 2010
Table 10: Outsourced offshore APs (000s) in Germany by contact center sizeband 2005 - 2010
Table 11: Outsourced domestic APs (000s) in Germany by contact center sizeband 2005 - 2010
Table 12: Geographic markets served by Germany outsourced APs 2005 - 2010
Table 13: Total UK outsourced agent positions (000s) 2005 - 2010
Table 14: Vertical distribution of offshore outsourced APs (000s) in UK 2005 - 2010
Table 15: Vertical distribution of domestic outsourced APs (000s) in UK 2005 - 2010
Table 16: Outsourced offshore APs (000s) in UK by contact center sizeband 2005 - 2010
Table 17: Outsourced domestic APs (000s) in UK by contact center sizeband 2005 - 2010
Table 18: Geographic markets served by UK outsourced APs 2005 -2010
Table 19: Total Italy outsourced agent positions (000s) 2005 - 2010
Table 20: Vertical distribution of offshore outsourced APs (000s) in Italy 2005 - 2010
Table 21: Vertical distribution of domestic outsourced APs (000s) in Italy 2005 - 2010
Table 22:   Outsourced offshore APs (000s) in Italy by contact center sizeband 2005 - 2010
Table 23: Outsourced domestic APs (000s) in Italy by contact center sizeband 2005 - 2010
Table 24: Geographic markets served by Italy outsourced APs 2005 - 2010
Table 25: Total Spain outsourced agent positions (000s) 2005 - 2010
Table 26: Vertical distribution of offshore outsourced APs (000s) in Spain 2005 - 2010
Table 27: Vertical distribution of domestic outsourced APs (000s) in Spain 2005 - 2010
Table 28: Outsourced offshore APs (000s) in Spain by contact center sizeband 2005 - 2010
Table 29: Outsourced domestic APs (000s) in Spain by contact center sizeband 2005 - 2010
Table 30: Geographic markets served by Spain outsourced APs 2005 - 2010
Table 31: Total Benelux outsourced agent positions (000s)2005 - 2010
Table 32: Vertical distribution of offshore outsourced APs (000s) in Benelux 2005 - 2010
Table 33: Vertical distribution of domestic outsourced APs (000s) in Benelux 2005 - 2010
Table 34: Outsourced offshore APs (000s) in Benelux by contact center sizeband 2005 - 2010
Table 35: Outsourced domestic APs (000s) in Benelux by contact center sizeband 2005 - 2010
Table 36: Geographic markets served by Benelux outsourced APs 2005 - 2010
Table 37: Total USA outsourced agent positions (000s) 2005 - 2010
Table 38: Vertical distribution of offshore outsourced APs (000s) in USA 2005 - 2010
Table 39: Vertical distribution of domestic outsourced APs (000s) in USA 2005 - 2010
Table 40: Outsourced offshore APs (000s) in USA by contact center sizeband 2005 - 2010
Table 41:    Outsourced domestic APs (000s) in USA by contact center sizeband 2005 - 2010
Table 42:   Geographic markets served by USA outsourced APs 2005 - 2010
Table 43: Contact Center definitions


List of Figures
Figure 1: Total France outsourced agent positions 2005 - 2010
Figure 2: Vertical distribution of offshore outsourced APs in France 2005 - 2010
Figure 3: Vertical distribution of domestic outsourced APs in France 2005 - 2010
Figure 4: Outsourced offshore APs in France by contact center sizeband 2005 - 2010
Figure 5: Outsourced domestic APs in France by contact center sizeband 2005 - 2010
Figure 6: Geographic markets served by France outsourced APs 2005 - 2010
Figure 7: Total Germany outsourced agent positions 2005 - 2010
Figure 8: Vertical distribution of offshore outsourced APs in Germany 2005 - 2010
Figure 9: Vertical distribution of domestic outsourced APs in Germany 2005 - 2010
Figure 10: Outsourced offshore APs in Germany by contact center sizeband 2005 - 2010
Figure 11: Outsourced domestic APs in Germany by contact center sizeband 2005 - 2010
Figure 12:    Geographic markets served by Germany outsourced APs 2005 - 2010
Figure 13: Total UK outsourced agent positions 2005 - 2010
Figure 14: Vertical distribution of offshore outsourced APs in UK 2005 - 2010
Figure 15: Vertical distribution of domestic outsourced APs in UK 2005 - 2010
Figure 16: Outsourced offshore APs in UK by contact center sizeband 2005 - 2010
Figure 17: Outsourced domestic APs in UK by contact center sizeband 2005 - 2010
Figure 18: Geographic markets served by UK outsourced APs 2005 - 2010
Figure 19: Total Italy outsourced agent positions 2005 - 2010
Figure 20: Vertical distribution of offshore outsourced APs in Italy 2005 - 2010
Figure 21: Vertical distribution of domestic outsourced APs in Italy 2005 - 2010
Figure 22: Outsourced offshore APs in Italy by contact center sizeband 2005 - 2010
Figure 23: Outsourced domestic APs in Italy by contact center sizeband 2005 - 2010
Figure 24:   Geographic markets served by Italy outsourced APs 2005 - 2010
Figure 25: Total Spain outsourced agent positions 2005 - 2010
Figure 26: Vertical distribution of offshore outsourced APs in Spain 2005 - 2010
Figure 27: Vertical distribution of domestic outsourced APs in Spain 2005 - 2010
Figure 28: Outsourced offshore APs in Spain by contact center sizeband 2005 - 2010
Figure 29: Outsourced domestic APs in Spain by contact center sizeband 2005 - 2010
Figure 30: Geographic markets served by Spain outsourced APs 2005 - 2010
Figure 31: Total Benelux outsourced agent positions 2005 - 2010
Figure 32: Vertical distribution of offshore outsourced APs in Benelux 2005 - 2010
Figure 33: Vertical distribution of domestic outsourced APs in Benelux 2005 - 2010
Figure 34: Outsourced offshore APs in Benelux by contact center sizeband 2005 - 2010
Figure 35: Outsourced domestic APs in Benelux by contact center sizeband 2005 - 2010
Figure 36:    Geographic markets served by Benelux outsourced APs 2005 - 2010
Figure 37: Total USA outsourced agent positions 2005 - 2010
Figure 38: Vertical distribution of offshore outsourced APs in USA 2005 - 2010
Figure 39: Vertical distribution of domestic outsourced APs in Spain 2005 - 2010
Figure 40: Outsourced offshore APs in USA by contact center sizeband 2005 - 2010
Figure 41: Outsourced domestic APs in USA by contact center sizeband 2005 - 2010
Figure 42: Geographic markets served by USA outsourced APs 2005 - 2010
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