Product Type: Market Research Report
Published by: Datamonitor
Published: December 2006
Product Code: R313-18722Description Introduction
This databook is a detailed information resource covering current and forecast BPO services market data. The market is sized in BPO spend and the data is segmented by BPO service type, industry vertical, region and country.
Scope- All market forecasts are from 2004 to 2008 inclusive.
- Data segmented by region and major countries.
- Major industry vertical data splits presented.
Highlights
Many of the services required by a business, including human resources, billing and transactional processing, may be entirely peripheral to its core competencies. Using a BPO provider can help reduce costs while at the same time allowing the enterprise to focus on its core business.
Reasons to Purchase- Understand key BPO services market trends.
- Learn about the investment and outsourcing priorities of organizations worldwide.
- Identify the opportunities for growth in the BPO services market.
Table of Contents - CATALYST
- SUMMARY
- METHODOLOGY
- BPO SERVICES IN NORTH AMERICA
- BPO services in North America, 2004-2008
- BPO services in the US, 2004-2008
- BPO services in Canada, 2004-2008
- BPO services in North America by vertical
- APPENDIX
- Definitions
- CRM (Customer Relationship Management)
- Finance and Accounting (F&A)
- Financial Services Process Management
- Insurance
- Retail Banking BPO
- Transaction Processing
- HR
- Knowledge Processes (Knowledge Management)
- Payments and Billing
- Supply Management
- Further reading
- Ask the analyst
- Datamonitor consulting
- List of Tables
- Table 1: BPO services in North America, 2004-2008
- Table 2: BPO services in the US, 2004-2008
- Table 3: BPO services in Canada, 2004-2008
- Table 4: BPO services in North America by vertical
- Table 5: BPO services in North America in the communications vertical, 2004-2008
- Table 6: BPO services in North America in the consumer industries vertical, 2004-2008
- Table 7: BPO services in North America in the energy vertical, 2004-2008
- Table 8: BPO services in North America in the financial services vertical, 2004-2008
- Table 9: BPO services in North America in the government vertical, 2004-2008
- Table 10: BPO services in North America in the healthcare vertical, 2004-2008
- Table 11: BPO services in North America in the manufacturing vertical, 2004-2008
- Table 12: BPO services in North America in the 'other' vertical, 2004-2008
- Table 13: BPO services in North America in the transportation vertical, 2004-2008
- List of Figures
- Figure 1: BPO services in North America, 2004-2008
- Figure 2: BPO services mix in North America, 2005 and 2008
- Figure 3: BPO services in the US, 2004-2008
- Figure 4: BPO services in Canada, 2004-2008
- Figure 5: BPO services in North America by vertical, 2005 and 2008
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