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BPO in EMEA (Databook)

Product Type: Market Research Report
Published by: Datamonitor
Published: December 2006
Product Code: R313-18725
Description
Introduction

This databook is a detailed information resource covering current and forecast BPO services market data. The market is sized in BPO spend and the data is segmented by BPO service type, industry vertical, region and country.

Scope
  • All market forecasts are from 2004 to 2008 inclusive.
  • Data segmented by region and major countries.
  • Major industry vertical data splits presented.
Highlights

Many of the services required by a business, including human resources, billing and transactional processing, may be entirely peripheral to its core competencies. Using a BPO provider can help reduce costs while at the same time allowing the enterprise to focus on its core business.

Reasons to Purchase
  • Understand key BPO services market trends.
  • Learn about the investment and outsourcing priorities of organizations worldwide.
  • Identify the opportunities for growth in the BPO services market.
Table of Contents
CATALYST


SUMMARY


METHODOLOGY


BPO SERVICES IN EUROPE
BPO services in Europe, 2004-2008
BPO services in Austria, 2004-2008
BPO services in Belgium, 2004-2008
BPO services in Czech Republic, 2004-2008
BPO services in Denmark, 2004-2008
BPO services in Finland, 2004-2008
BPO services in France, 2004-2008
BPO services in Germany, 2004-2008
BPO services in Greece, 2004-2008
BPO services in Hungary, 2004-2008
BPO services in Ireland, 2004-2008
BPO services in Italy, 2004-2008
BPO services in the Netherlands, 2004-2008
BPO services in Norway, 2004-2008
BPO services in Other Europe, 2004-2008
BPO services in Poland, 2004-2008
BPO services in Portugal, 2004-2008
BPO services in Russia, 2004-2008
BPO services in Spain, 2004-2008
BPO services in Sweden, 2004-2008
BPO services in Switzerland, 2004-2008
BPO services in the United Kingdom, 2004-2008
BPO services in Europe by vertical

APPENDIX
Definitions

CRM (Customer Relationship Management)
Finance and Accounting (F&A)
Financial Services Process Management
Insurance
Retail Banking BPO
Transaction Processing
HR
Knowledge Processes (Knowledge Management)
Payments and Billing
Supply Management
Further reading
Ask the analyst
Datamonitor consulting

List of Tables
Table 1: BPO services in Europe, 2004-2008
Table 2: BPO services in Austria, 2004-2008
Table 3: BPO services in Belgium, 2004-2008
Table 4: BPO services in Czech Republic, 2004-2008
Table 5: BPO services in Denmark, 2004-2008
Table 6: BPO services in Finland, 2004-2008
Table 7: BPO services in France, 2004-2008
Table 8: BPO services in Germany, 2004-2008
Table 9: BPO services in Greece, 2004-2008
Table 10: BPO services in Hungary, 2004-2008
Table 11: BPO services in Ireland, 2004-2008
Table 12: BPO services in Italy, 2004-2008
Table 13: BPO services in the Netherlands, 2004-2008
Table 14: BPO services in Norway, 2004-2008
Table 15: BPO services in Other Europe, 2004-2008
Table 16: BPO services in Poland, 2004-2008
Table 17: BPO services in Portugal, 2004-2008
Table 18: BPO services in Russia, 2004-2008
Table 19: BPO services in Spain, 2004-2008
Table 20: BPO services in Sweden, 2004-2008
Table 21: BPO services in Switzerland, 2004-2008
Table 22: BPO services in the United Kingdom, 2004-2008
Table 23: BPO services in Europe by vertical
Table 24: BPO services in Europe in the communications vertical, 2004-2008
Table 25: BPO services in Europe in the consumer industries vertical, 2004-2008
Table 26: BPO services in Europe in the energy vertical, 2004-2008
Table 27: BPO services in Europe in the financial services vertical, 2004-2008
Table 28: BPO services in Europe in the government vertical, 2004-2008
Table 29: BPO services in Europe in the healthcare vertical, 2004-2008
Table 30: BPO services in Europe in the manufacturing vertical, 2004-2008
Table 31: BPO services in Europe in the 'other' vertical, 2004-2008
Table 32: BPO services in Europe in the transportation vertical, 2004-2008

List of Figures
Figure 1: BPO services in Europe, 2004-2008
Figure 2: BPO services mix in Europe, 2005 and 2008
Figure 3: BPO services in Austria, 2004-2008
Figure 4: BPO services in Belgium, 2004-2008
Figure 5: BPO services in Czech Republic, 2004-2008
Figure 6: BPO services in Denmark, 2004-2008
Figure 7: BPO services in Finland, 2004-2008
Figure 8: BPO services in France, 2004-2008
Figure 9: BPO services in Germany, 2004-2008
Figure 10: BPO services in Greece, 2004-2008
Figure 11: BPO services in Hungary, 2004-2008
Figure 12: BPO services in Ireland, 2004-2008
Figure 13: BPO services in Italy, 2004-2008
Figure 14: BPO services in the Netherlands, 2004-2008
Figure 15: BPO services in Norway, 2004-2008
Figure 16: BPO services in Other Europe, 2004-2008
Figure 17: BPO services in Poland, 2004-2008
Figure 18: BPO services in Portugal, 2004-2008
Figure 19: BPO services in Russia, 2004-2008
Figure 20: BPO services in Spain, 2004-2008
Figure 21: BPO services in Sweden, 2004-2008
Figure 22: BPO services in Switzerland, 2004-2008
Figure 23: BPO services in the United Kingdom, 2004-2008
Figure 24: BPO services in Europe by vertical, 2005 and 2008
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