Product Type: Market Research Report
Published by: Datamonitor
Published: December 2006
Product Code: R313-18732Description Introduction
This databook is a detailed information resource covering current and forecast BPO services market data. The market is sized in BPO spend and the data is segmented by BPO service type, industry vertical, region and country.
Scope- All market forecasts are from 2004 to 2008 inclusive.
- Data segmented by region and major countries.
- Major industry vertical data splits presented.
Highlights
Many of the services required by a business, including human resources, billing and transactional processing, may be entirely peripheral to its core competencies. Using a BPO provider can help reduce costs while at the same time allowing the enterprise to focus on its core business.
Reasons to Purchase- Understand key BPO services market trends.
- Learn about the investment and outsourcing priorities of organizations worldwide.
- Identify the opportunities for growth in the BPO services market.
Table of Contents - CATALYST
- SUMMARY
- METHODOLOGY
- TRENDS IN BPO SERVICES
- BPO services globally, 2004-2008
- BPO services in the Asia Pacific, 2004-2008
- BPO services in Europe, 2004-2008
- BPO services in Latin America, 2004-2008
- BPO services in Middle East/Africa, 2004-2008
- BPO services in North America, 2004-2008
- BPO services globally by vertical
- APPENDIX
- Definitions
- CRM (Customer Relationship Management)
- Finance and Accounting (F&A)
- Financial Services Process Management
- Insurance
- Retail Banking BPO
- Transaction Processing
- HR
- Knowledge Processes (Knowledge Management)
- Payments and Billing
- Supply Management
- Further reading
- Ask the analyst
- Datamonitor consulting
- List of Tables
- Table 1: BPO services globally, 2004-2008
- Table 2: BPO services in the Asia Pacific, 2004-2008
- Table 3: BPO services in Europe, 2004-2008
- Table 4: BPO services in Latin America, 2004-2008
- Table 5: BPO services in Middle East/Africa, 2004-2008
- Table 6: BPO services in North America, 2004-2008
- Table 7: BPO services globally by vertical
- Table 8: BPO services globally in the communications vertical, 2004-2008
- Table 9: BPO services globally in the consumer industries vertical, 2004-2008
- Table 10: BPO services globally in the energy vertical, 2004-2008
- Table 11: BPO services globally in the financial services vertical, 2004-2008
- Table 12: BPO services globally in the government vertical, 2004-2008
- Table 13: BPO services globally in the healthcare vertical, 2004-2008
- Table 14: BPO services globally in the manufacturing vertical, 2004-2008
- Table 15: BPO services globally in the 'other' vertical, 2004-2008
- Table 16: BPO services globally in the transportation vertical, 2004-2008
- List of Figures
- Figure 1: BPO services globally, 2004-2008
- Figure 2: BPO services mix globally, 2005 and 2008
- Figure 3: BPO services in the Asia Pacific, 2004-2008
- Figure 4: BPO services in Europe, 2004-2008
- Figure 5: BPO services in Latin America, 2004-2008
- Figure 6: BPO services in Middle East/Africa, 2004-2008
- Figure 7: BPO services in North America, 2004-2008
- Figure 8: BPO services globally by vertical, 2005 and 2008
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