Global Contact Centers H2 2006 (Interactive Model): Industry Report

Global Contact Centers H2 2006 (Interactive Model)

Product Type: Market Research Report
Published by: Datamonitor
Published: January 2007
Product Code: R313-18769

Description

Introduction

A model of the global contact center market covering in-house and outsourced agent positions and technology spending data. Data is provided for 60 countries across 12 vertical markets and 4 size-bands.

Reasons to Purchase

Market sizing for 60 countries, 10 vertical markets and 5 size-bands
Technologies covered include: ACD, IP ACD, CTI, Outbound, Workforce Management, Quality Monitoring, and
Contact Center Services All data segmented by country, size-band and vertical market

Please note, this file is delivered as an Excel file.

Table of Contents

Please Note: Due to the brevity and/or nature of the content posted, there is no table of contents available for this report.

Ordering and More Information

Price and Delivery Options

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