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Mapping the Market for Enterprise Infrastructure Outsourcing (Review Report)

Product Type: Market Research Report
Published by: Datamonitor
Published: December 2006
Product Code: R313-18882
Description
Introduction

Infrastructure outsourcing spans a broad range of technologies, from data centers through to desktop management. This review report comprehensively examines the infrastructure services space providing insight into trends, market size and forecast and end-user investment priorities.

Scope

*Covers data center services, desktop, maintenance/support/break-fix, network and communications and security and privacy.
*Analysis is global in scope covering all BPO service areas, key regions and countries, and across verticals.

Highlights

This report allows the reader to both explore and understand the infrastructure services market from a technology, market and end-user perspective. Key features of this market including offshoring, technology development and vertical adoption are explored providing a complete picture of this growing market.

Reasons to Purchase

*Understand the key influencers shaping the infrastructure services market.
*Explore the key growth areas and vendor opportunity across infrastructure service types.
*Overcome the roadblocks to adoption found in security, location and control issues.

Table of Contents
DATAMONITOR VIEW 1

CATALYST 1

SUMMARY 1

METHODOLOGY 1

EXECUTIVE SUMMARY 3

Introduction 3

Infrastructure outsourcing and managed services (Market Focus) 3

The top infrastructure priorities in 2006 (Customer Focus) 3

Trends in infrastructure services (Databook) 4

Summary 7

Solid, if unspectacular, growth is forecast in infrastructure outsourcing & managed services 8

Infrastructure services form one piece of the wider outsourcing/managed services opportunity 8

Managed and outsourced network services represent a large but slow-growing market 10

The managed and outsourced network services market is extremely mature 11

The network is increasingly viewed as a revenue generating stream 11

Trends in mobility, security and applications are influencing networking contracts 11

Security is now permeating most networking services contracts 12

There is no particular sector bias in terms of the market opportunity by vertical market 12

Geographical revenue variations reflect general trends in IT services 12

The hosting services market has now fully recovered from its recent difficulties 13

Storage services revenue growth is strong relative to other infrastructure services 16

Security & privacy managed services is the fastest growing infrastructure services market 18

Managed and outsourced desktop services is a mature infrastructure services market 22

Desktop maintenance / support / break-fix is a low-growth market opportunity 26

THE TOP INFRASTRUCTURE PRIORITIES IN 2006 (CUSTOMER FOCUS) 28

Summary 28

Network, voice/data convergence and security services are the highest growth markets 29

The need to roll-out next generation networks and secure them is the key driver 29

Almost 40% of organizations are likely to outsource aspects of their infrastructure in the next two years 29

Security and privacy outsourcing is key piece of next generation network roll out 32

Summary 33

TRENDS IN INFRASTRUCTURE SERVICES (DATABOOK) 35

Summary 35

Infrastructure services globally, 2004-2008 35

Infrastructure services in the Asia Pacific, 2004-2008 38

Infrastructure services in Europe, 2004-2008 40

Infrastructure services in Latin America, 2004-2008 42

Infrastructure services in Middle East/Africa, 2004-2008 44

Infrastructure services in North America, 2004-2008 46

Infrastructure services globally by vertical 48

APPENDIX 55

Definitions 55

Ask the analyst 56

List of Tables

Table 1: Infrastructure managed services market revenues 2005 to 2009 ($ millions) 9

Table 2: Global managed and outsourced network services market revenues 2005 to 2009 ($ millions) 10

Table 3: Global hosting services market revenues 2005 to 2009 ($ millions) 13

Table 4: Global managed and outsourced storage services market revenues 2005 to 2009 ($ millions) 16

Table 5: Security & privacy managed services market revenues 2005 to 2009 ($ millions) 19

Table 6: Managed and outsourced desktop services market revenues 2005 to 2009 ($ millions) 23

Table 7: Desktop maintenance / support / break-fix market revenues 2005 to 2009 ($ millions) 26

Table 8: Likely to outsource infrastructure in the next two years by technology area 30

Table 9: Likely to outsource network & voice/data convergence in the next two years 31

Table 10: Likely to outsource security and privacy in the next two years 33

Table 11: Infrastructure services globally, 2004-2008 36

Table 12: Infrastructure services in the Asia Pacific, 2004-2008 39

Table 13: Infrastructure services in Europe, 2004-2008 41

Table 14: Infrastructure services in Latin America, 2004-2008 43

Table 15: Infrastructure services in Middle East/Africa, 2004-2008 45

Table 16: Infrastructure services in North America, 2004-2008 47

Table 17: Infrastructure services globally by vertical 49

Table 18: Infrastructure services globally in the communications vertical, 2004-2008 50

Table 19: Infrastructure services in the consumer industries vertical, 2004-2008 50

Table 20: Infrastructure services globally in the energy vertical, 2004-2008 51

Table 21: Infrastructure services globally in the financial services vertical, 2004-2008 51

Table 22: Infrastructure services globally in the government vertical, 2004-2008 52

Table 23: Infrastructure services globally in the healthcare vertical, 2004-2008 52

Table 24: Infrastructure services globally in the manufacturing vertical, 2004-2008 53

Table 25: Infrastructure services globally in the 'other' vertical, 2004-2008 53

Table 26: Infrastructure services globally in the transportation vertical, 2004-2008 54

List of Figures

Figure 1: Enterprise outsourcing and managed services market conceptualization 8

Figure 2: Solid, if unspectacular, growth is forecast in infrastructure outsourcing and managed services 9

Figure 3: Managed and outsourced network services represent a significant opportunity 10

Figure 4: Hosting services is the largest of the managed and outsourced infrastructure services markets 13

Figure 5: Managed storage services represent the bulk of the available market revenue 16

Figure 6: Strong revenue growth is forecast in the security & privacy managed services market 18

Figure 7: Steady, if somewhat subdued, growth is forecast in managed and outsourced desktop services 22

Figure 8: There is a shift away from on-site support towards remote delivery of desktop services 26

Figure 9: Likely to outsource infrastructure in the next two years by technology area 30

Figure 10: Likely to outsource network & voice/data convergence in the next two years 31

Figure 11: Likely to outsource security and privacy in the next two years 33

Figure 12: Infrastructure services globally, 2004-2008 35

Figure 13: Infrastructure services mix in globally, 2005 and 2008 37

Figure 14: Infrastructure services in the Asia Pacific, 2004-2008 38

Figure 15: Infrastructure services in Europe, 2004-2008 40

Figure 16: Infrastructure services in Latin America, 2004-2008 42

Figure 17: Infrastructure services in Middle East/Africa, 2004-2008 44

Figure 18: Infrastructure services in North America, 2004-2008 46

Figure 19: Infrastructure services globally by vertical, 2005 and 2008 48
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