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BPO market overview (Market Focus)Product Type: Market Research ReportPublished by: Datamonitor Published: December 2006 Product Code: R313-18909 Description IntroductionBusiness process outsourcing adoption continues to grow in spite of recent negative press. BPO covers many of the core processes at the heart of running organizations, vendors of these services must understand the market fully to adopt their product and positioning in this developing space. Scope *This brief covers a full range of BPO services, including finance and accounting, CRM and HR services. *Analysis is global in scope covering all five service areas and across verticals. Highlights This market overview looks at some of the key factors shaping BPO market development and adoption. This includes hot topics like offshoring and vertical industry adoption. Reasons to Purchase *Understand the attitude of different types of BPO service adopters. *Explore the issues facing the BPO market today. Table of Contents DATAMONITOR VIEW 1CATALYST 1 SUMMARY 1 METHODOLOGY 1 ANALYSIS 2 Retail banks fear the classic inhibitors to offfshore BPO 2 Vendor and market impact 3 BPO deals shrink in scope in spite of growth in signings 3 Vendor and market impact 4 Offshore BPO slowdown expected as voice BPO becomes a commodity 5 Vendor and market impact 6 First half 2006 sees record BPO signings despite poor Q2 7 Vendor and market impact 8 APPENDIX 9 Further reading 9 Ask the analyst 9 |
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