Trends and Technology in the Recording Industry (TTRI) H1 2006: Industry Report

Trends and Technology in the Recording Industry (TTRI) H1 2006

Product Type: Market Research Report
Published by: Datamonitor
Published: December 2006
Product Code: R313-18931

Description

Introduction

TTRI provides a comprehensive, half-yearly snapshot of the recording industry. Market data, analysis and discussion of the trends shaping the recording industry are the key features of this report.

Scope

*Data includes market shares in contact center, market sizing by sector, change in half on half and year on year revenues.
*Additional vendor market share information is provided by distribution channel, product type, region and applications.
*This report includes a business development section which analyzes specific business issues affecting the recording market.

Highlights
Highlights typically include analysis and insights of changing competitive dynamics and market activity.

Reasons to Purchase

*Understand the market demand for recording technologies and formulate and optimal strategy based on real revenue opportunities.
*Identify which products, sectors and regions are the largest and exhibit robust growth.
*Asses the market position and competitive dynamics of major recording vendors and gauge the threat of new entrants into the recording market.

Table of Contents

DATAMONITOR VIEW 1

CATALYST 1

SUMMARY 1

ANALYSIS 2

Overview of revenues from contact center 2

Market shares outside the contact center 4

Market shares by sector outside the contact center 5

Overview of total market and share by channel 8

Market share by product type 10

Market share by application 12

Market share by region 15

VENDOR NEWS 18

Envision 18

Product and service portfolio changes 18

Key customer wins 18

eTalk 18

Product and service portfolio changes 18

NICE 19

Product and service portfolio changes 19

Key customer wins 19

Verint 19

Product and service portfolio changes 19

Key customer wins 19

Witness 20

Product and service portfolio changes 20

Customer wins 20

BUSINESS DEVELOPMENTS: UNDERSTANDING OPPORTUNITIES IN SPEECH ANALYTICS 21

SUMMARY 21

METHODOLOGY 21

ANALYSIS 22

North America will be the strongest initial market for speech analytics, followed by EMEA. 22

Healthcare, travel and tourism and utilities will be promising markets for speech analytics 24

Healthcare has two major drivers for adopting speech 24

Utilities has promising possibilities 25

Travel and tourism 25

Technology, retail, and entertainment are expected to be longer-term, smaller-scale prospects. 25

Technology presents challenges 25

Retail lacks motivation 25

Entertainment has a cap on growth 26

APPENDIX 28

Guidance on usage 28

Definitions 29

Recording industry revenues 29

Contact centers 30

Consulting 31

Ask the analyst 31

List of Tables

Table 1: H1 2006 contact center market share and revenues 3

Table 2: Change in contact center revenues from H2 2005 to H1 2006 3

Table 3: Change in contact center revenues from H1 2005 to H1 2006 4

Table 4: H1 2006 revenues and market share outside the contact center 4

Table 5: Change in revenues outside the contact center from H2 2005 to H1 2006 5

Table 6: Change in revenues outside the contact center from H1 2005 to H1 2006 5

Table 7: H1 2006 market shares in financial trade floor 6

Table 8: H1 2006 market share in air traffic control 6

Table 9: H1 2006 market share in public safety 7

Table 10: H1 2006 market share in government 7

Table 11: H1 2006 market share for other 8

Table 12: H1 2006 total revenues 9

Table 13: H1 2006 market share by direct sales 9

Table 14: H1 2006 market share by indirect sales 10

Table 15: H1 2006 revenues and market share by product type 11

Table 16: H1 2006 market share by hardware 11

Table 17: H1 2006 market share by software 11

Table 18: H1 2006 market share by services 12

Table 19: H1 2006 revenues by application 13

Table 20: H1 2006 market share in 2006 13

Table 21: H1 2006 market share in logging 14

Table 22: H1 2006 market share in analytics 14

Table 23: H1 2006 market share in training 15

Table 24: H1 2006 market share in workforce management 15

Table 25: H1 2006 revenues by region 16

Table 26: H1 2006 market share in the Americas 16

Table 27: H1 2006 market share in EMEA 17

Table 28: H1 2006 market share in APAC 17

Table 29: H1 2006 market share in RoW 18

Table 30: Global market for speech analytics by region, 2005-2010 24

Table 31: Vertical market distribution, 2005 and 2010 27

List of Figures

Figure 1: H1 2006 percentage breakdown of contact center and non-contact center revenues 2

Figure 2: H1 2006 revenues outside the contact center by sector 6

Figure 3: H1 2006 revenues by channel 8

Figure 4: H1 2006 revenues by product type 10

Figure 5: H1 2006 revenues by application 12

Figure 6: H1 2006 revenues by region 16

Figure 7: Global market for speech analytics by region, 2005-2010 23

Figure 8: Vertical market distribution, 2005 26

Figure 9: Vertical market distribution, 2010 27

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